Name: OfficeSuite UC
Rating: 6 (2 reviews)
Author: Windstream

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Enterprise Content Management

Environmental, Social, and Governance (ESG)

Privacy Policy Generators

Visitor Management

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

Employee Performance Management

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Data Center Backup

Data Collaboration

Data Preparation

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

LAN Switches

Network Performance Monitoring

SOA Application Gateways

SQL Server Performance Monitoring

Storage Management

Technology Scouting Software

Traffic Switching

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Customer Reference Management

Demand Generation

Email Deliverability

Email Marketing

Marketing Automation

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Clinical Data Management

Equation Editors

Home Health Care

Membership Management

Practice Management

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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Users have made several recommendations for OfficeSuite based on their experiences with the software. 

First, many users suggest exploring other companies for better software options. This recommendation shows that some users are not completely satisfied with OfficeSuite and believe that there may be better alternatives available.

Secondly, users recommend purchasing OfficeSuite as they find it easy to install and implement. This suggests that the software has a user-friendly installation process, making it convenient for customers to start using it without much hassle.

Lastly, users find it easy to set up phones for around 80 employees using OfficeSuite. This recommendation highlights the efficiency and effectiveness of OfficeSuite in managing phone systems for businesses of various sizes.

Overall, these recommendations demonstrate both the strengths and weaknesses of OfficeSuite, providing potential buyers with valuable insights.

OfficeSuite UC is a reliable and portable software that has helped businesses solve several challenges. For instance, the software enables remote teams to stay connected even across vast distances. This feature comes in handy when staff members are working from home, or businesses have offices located in different regions.

The app feature complements the portability of OfficeSuite UC as it allows users to take calls from anywhere. This has significantly increased productivity for users who are often out of the office but still need to meet deadlines. The calendar feature is another essential tool that helps to remind users of important tasks, appointments, and deadlines, ensuring effective task management.

OfficeSuite UC has also simplified communication between co-workers by providing an easy-to-use interface that facilitates communication through extensions instead of long-distance calls. The alert system and call transfer feature ensure that customers can reach the right support personnel leading to first-time resolution and excellent customer service. Furthermore, the software's ability to reroute calls during emergencies such as power outages ensures that businesses do not miss important calls or lose business opportunities.

Overall, OfficeSuite UC provides a variety of features that streamline operations by increasing efficiency and productivity while offering seamless communication. The software's user-friendly interface allows new employees to be easily added to the system while still being able to manage phones and change voicemail settings rapidly.

Reliability: Users consistently praised the software's reliability (mentioned in 2 reviews). They found it dependable, allowing them to work without any problems and complete projects on time.

Ease of use: Several reviewers appreciated the ease of use for both the system and the software (mentioned in 3 reviews). The interface was intuitive, user-friendly, and provided a lot of functionality. Additionally, users found it easy to manage their entire phone system from anywhere using OfficeSuite UC.

Productivity Boost: Many users valued how various programs worked together seamlessly to increase productivity for projects and work (mentioned in 2 reviews). The ability to view and edit various file types such as Word, PDF, PowerPoint added convenience for users who could work not only at work but also at home or on-the-go.

Complex Setup Process: Several users have found the setup process for OfficeSuite UC to be overly complex and time-consuming, often requiring extensive technical support. Some reviewers have reported that they had difficulty setting up the system and needed assistance from customer service representatives.

Poor Performance/Uptime: A number of users have experienced issues with the performance of OfficeSuite UC, reporting that it does not have as good uptime as other services they have used. Reviewers noted that these interruptions in service can be disruptive to their work.

Confusing User Interface: Many users find the user interface of OfficeSuite UC difficult to navigate and customize, with some even finding it confusing. Some reviewers mentioned that making changes on several screens to accomplish certain tasks is frustrating.

OfficeSuite UC is a cloud--based unified communications system with features like high-definition video conferencing, VoIP, and online faxing. It was acquired by Windstream when the company acquired Broadview in 2017.

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Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

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Webex Call

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OfficeSuite UC

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Windstream

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

OfficeSuite UC
Formerly Broadview

Overview

What is OfficeSuite UC?