Name: okaxis
Author: okaxis

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Crowdtap

Document Locator

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okaxis is a customer insights platform that, according to the vendor, helps businesses gain valuable insights into their customers' needs and expectations. This platform is said to be suitable for small to large companies and caters to various professions and industries, including marketing professionals, customer experience managers, business owners, market researchers, and e-commerce companies.

**Key Features**

**Voice of Customer (VOC)**: According to the vendor, okaxis collects and analyzes customer feedback to understand their experiences and expectations, enabling businesses to improve their products or services.

**Topic / Trend Analysis**: The vendor claims that okaxis aggregates customer interaction data to identify trends, offering both pre-defined and customizable categories for trend spotting.

**Sentiment Analysis**: okaxis is said to automatically analyze customer interactions to determine the sentiment (positive, negative, or neutral), providing actionable insights into customer emotions and attitudes.

**Activities & Alerts**: According to the vendor, okaxis delivers configurable activity summaries and alert notifications to keep users informed about relevant activities and events.

**Insight to Action Planning Tools**: The vendor states that okaxis helps users transform insights into actionable plans, offering tools to track progress and enhance customer experience.

**Intuitive Interactive Analysis**: According to the vendor, okaxis provides a user-friendly and intuitive platform that does not require data science expertise or extensive training.

**Unified 360-degree view of customer interactions**: okaxis, as claimed by the vendor, consolidates customer interaction data from multiple sources into a single dashboard, offering a holistic view of customers with aggregated key performance indicators (KPIs).

**Deep Insights. Fast!**: The vendor claims that okaxis provides instant insights to understand and engage prospects and customers, facilitating competitor monitoring and research.

**Easily Discover Trends**: According to the vendor, okaxis utilizes advanced AI models and Natural Language Processing (NLP) to discover topics and trends, presenting intuitive visualizations for easy trend detection.

**Easy to Use & Customize**: okaxis, as stated by the vendor, offers a user-friendly business insights platform that can be fully customized to meet the specific needs of different industries and businesses.

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okaxis

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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okaxis

Overview

What is okaxis?