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Okta Workflows

Score7.8 out of 10

83 Reviews and Ratings

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What is Okta Workflows?

Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management product.

Categories & Use Cases

Reviews

What users are saying about Okta Workflows.
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Okta Workflows (Azuqua) Keeps Your Company's Websites Safe

Incentivized
Corey Anderson
Staff Accountant in Finance and Accounting at DeAngelis Diamond Construction (201-500 employees employees)

Use Cases and Deployment Scope

We use Okta Workflows (Azuqua) to house all the apps/websites that we use on a daily basis. It helps us keep our passwords and company save form hackers. Also it helps us in password protection so we don't have write down all the passwords for the programs we use every day.

Pros

  • Password protection
  • Quick and safe access to our programs
  • All our programs are accessible in one place

Cons

  • Sometimes the access if off and you have to log in a few times
  • Sometimes it picks up non-work website and add it to the list of programs but you can always delete those
  • A few times it picks more than one password

Return on Investment

  • Verification that only authorized personal is accessing our company's programs
  • Keeping our company's programs save from hackers
  • Password protection
  • No negative impacts at this time

Usability

Other Software Used

AutoEntry by Sage, Procore

How Okta keeps you close to your Customers Concerns

Incentivized
Verified User
Employee in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

We use it to keep record of customer's accounts, the contact each customer mades when he reaches out to us, to created cases related to customer contacts, which are typically about concerns or issues they experience, we use it to take chats, calls, emails, etc.

Pros

  • keep record of customers
  • take calls and chats, emails.
  • good aplication to combine different tools that we use on the worksite.

Cons

  • Sometimes it lags.
  • When connection is lost is difficult to get connected again, need to re-upload page multiple times.

Return on Investment

  • It is very good to maintain customers updated.
  • It is good so we can not delay on our responses, and customers keep confidence in us.
  • We are able to work multiple persons on a single case without having dificulties on finishing the tasks.

Alternatives Considered

Follow Up Boss

Other Software Used

Follow Up Boss, Guru.com, Slack

Azuqua is great for in-depth automation.

Incentivized
Brooke AddamsView profile
Process and Resource Manager at Fully Spun (11-50 employees employees)

Pros

  • There is a customized help button for each card that gives details on what it does and sometimes examples of what it should work like. This helps decide the best way to accomplish the business problem.
  • During the trial period and for accounts at higher subscription levels, Azuqua has dedicated assistance people who will screen share or email you examples to help work through points where you are stuck.
  • Azuqua integrates cleanly with many software applications. We are only using it for two, but the possibilities are endless for what you can accomplish with it.

Cons

  • The help and community features are lacking depth and sometimes don't quite work.

Return on Investment

  • The existence of Azuqua has increased employee morale and openness to the two systems. People are getting in there and adding information which is being shared with the whole team.

Alternatives Considered

Zapier and Microsoft 365 Business

Azuqua for a Startup Managed Service Organisation

Incentivized
Scott NeylonView profile
Chief Operating Officer in Information Technology at CommsChoice (51-200 employees employees)

Pros

  • The concept of reduced code to simplify use by less technical teams lowers the barriers to integration and allows teams to collaborate with ideas and concepts much easier
  • The ability to review simply any error cases simplifies the old approaches of debugging and reviewing large and complex logs
  • While not strictly part of the platform the support team's efforts to assist, to help clarify issues and then (where necessary) to resolve bugs was a large benefit and a key driver to extend the platform's footprint.

Cons

  • The number and extent of the application interfaces need to extend to expand on a key benefit - the reduced code and simplicity provided by the card approach.
  • The depth and breadth of the debug/error information to assist in the identification of faults/configuration issues
  • More documentation with worked examples including extending and soliciting contributions from the Azuqua community.

Return on Investment

  • Improved process consistency and data accuracy
  • Improved customer experience

Other Software Used

Salesforce Lightning, Wrike, NetSuite, Xero, Microsoft Office 365, Power BI For Office 365

Active Okta user having good experience with the application

Incentivized
Verified User
Engineer in Customer Service (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Okta for single sign-on. This is a very useful application for us so far. We are using multiple tools, software, and applications that are listed/added under Okta which gives us a seamless login experience.

Pros

  • Single Sign On
  • Ease of use

Cons

  • Sometimes single sign-on does not work. Not sure but they can work on providing alternatives.

Most Important Features

  • Single sign on

Return on Investment

  • NA

Other Software Used

Salesforce Lightning Platform (formerly Salesforce App Cloud), Agile CRM, Concur Invoice, Miro, Glassbeam, SurveyMonkey, BeyondTrust Remote Support (Legacy), ComplianceWire

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