Okta Workflows (Azuqua)

We use it to keep record of customer's accounts, the contact each customer mades when he reaches out to us, to created cases related to customer contacts, which are typically about concerns or issues they experience, we use it to take chats, calls, emails, etc.

We are currently using Azuqua to make an automated connection between Smartsheet and our Dynamics 365 CRM. Azuqua pulls data from each, verifies, then updates. This allows our other departments to freely share information with sales and for us to leverage CRM for customer service needs without requiring manual modification.

We are using it to integrate processes between Salesforce, Office 365 and a number of 3rd party systems.

I use Okta for single sign-on. This is a very useful application for us so far. We are using multiple tools, software, and applications that are listed/added under Okta which gives us a seamless login experience.

We are leveraging Azuqua to bridge the disconnect between Zendesk, Jira, and Salesforce. All of them have integrations to one another but are lacking which is where Azuqua comes into play. I am certain that we've only scratched the surface with what Azuqua can do and can not wait to continue leveraging this product for other use cases. Other departments across the organization are already using this and will continue to grow.