- Mobile push verification is excellent. You just have to tap a button on your mobile device (as opposed to having to enter a code) and you're in.
- Single-sign on is perfect. Everything works as expected and you only have to remember one password.
- All my applications are easily located in the Okta dashboard. It's the hub for all my work.
- It'd be nice to see the dashboard be more configurable on the user end. I'd like to organize my applications by which ones I use most. There's some on there that I don't use at all and I'd like to be able to hide them.
- Streamlines login process for business critical applications
- Simple, easy to use interface -- even for new hires!
- Increased security for your IT team
- Company specific branding / user interface
- More granular reporting for your IT team
- Pricing -- can get expensive quickly
- Simple single sign on provider for growing organizations
- Enhance security for your IT team
- Software stability / reliability
Not so well
- SSO support for non browser based software
- Being the cheapest SSO option
- Customized look and feel to match your company's brand
- Most granular login reporting for your IT team
- Compatible with lots of browser-based software solutions!
- Simple, easy to use interface
- Helps with IT information security
- Attentive product team that listens to customer feedback
- Single sign on compatibility for non-browser based software
- More detailed user reporting for your IT team to debug issues
- Better formatting options to customize for your unique company brand
- Enterprise wide single sign on provider
- Enhance security for your IT team
- Easy to use for employees of all technical abilities
- Quick installation
- Pricing; is on the more expensive side
- Customizable formatting
- Integration with non-browser based software
- Detailed reporting
- Simple platform for the end user.
- Single sign-on makes accessing commonly used applications easy.
- Makes accessing resources from a mobile device straightforward, without having to go through a large number of authorizations.
- Mobile interface can be clunky and unintuitive at times. Doesn't always handle all applications well.
- Would be nice to be able to have end-user customization for the desktop/mobile interface.
- A nice feature to have would be previews of the individual applications from the main dashboard.
- Okta centralizes all of your "sign-ins" so that you only have to do it once to have access to all of your tools. Instead of getting lost trying to have multiple tabs open for all your tools and navigating to multiple pages, you can just log in once and click on the tool you need.
- Multi-factor authentication protects your data. I have never had any issues or concerns about Okta's security.
- Okta from the user end doesn't really have a huge need for improvement. The interface is very simple, sometimes I wish I could customize it but I think that is done on the company-wide level.
- I like their interface, it is very simple and clean
- The single sign-on is easy and I like that sites can tell me I need to use Okta just by email address domain
- While the interface is clean, it does look a little bit dated - could use a bit of a facelift but that is probably just me being picky, to be honest.
- Okta makes single sign-on for users easy and allows our employees to access all systems with one username and password.
- Okta makes automated provisioning of new hires seamless. No work needs to be done by IT.
- Okta has fantastic technical support.
- Sometimes the logs can be difficult to interpret.
- I wish Okta would work with more HRIS systems.
- Okta can definitely get pricey, but it tends to be worth it.
- Supported applications and sign-on methods. The catalog is very robust, and it is easy to add additional applications
- Reporting - excellent reporting tools for administrators
- Ease of use - the interface is easy to understand and looks great
- It would be nice if we could get more granular reporting that included internal IP addresses of users
- Okta has a nice, clean interface.
- Okta's design makes it easy to view all of your different tools and integrations.
- Okta generally operates smoothly and swiftly.
- Okta often requires a user to update browser plugins.
- Okta is not incredibly easy to understand for a non-technical audience.
- Okta could be more communicative with changes and/or suggestions for how to use the product.
- I like that I don't have to enter my passwords over and over again. Once I enter them in and they are in Okta, I only have one password to remember. I can pretty much forget all of my passwords and Okta will just remember them and put them in the appropriate fields for me.
- Limited products/platforms are supported
- Reporting features for Okta have significant advantages over its competitors with detailed reporting for each user and access log.
- Ability to integrate multiple identity providers.
- Directory Integration: Okta's ability to configure the master/universal directory that can be set and switched at will is great as it doesnt require separate system updates.
- Hardware Integration with devices that are on premises requires separate hardware upgrade that can be quite expensive depending on the number of devices required.
- Price : Okta is great for large enterprises, but small to medium sized companies wouldnt be able to afford the high cost.
- Company doesnt provide different levels of services that can be added or deleted depending on the needs of the organization.
- Single sign-on capability
- It almost always works
- It stores information without being intrusive
- It can sometimes not work
- The pop-ups can be irritating at times
- Sometimes integration between the app and the desktop version doesn't work very well.
- SSO across 50+ applications
- Automated user provisioning of active directory
- SOX controls adherance
- User access visibility
- Immediate M&A new user application access
- SSO for non-web based applications
- Smoother integration to industry standard HCM applications
- Integration to workflow applications such as Service Now
- Integration with Cloud-based/SaaS application
- Implementation time lines
- Availability of service
- Ease of support for users
- Reporting of logs and errors
- Reporting needs as per customer
- Customization support
- SSO via SAML is super easy
- Integration with Active Directory (AD) makes managing the apps and access a cinch
- The logging within the app is great, should any security or personnel issues arise
- Always available.
- Access any where on any device helps too.
- We have expanded are use of the full provisioning with SaaS apps that support, which has increased the speed with which to users have access to apps.
- MFA has been key to ensure a secure platform for our company
- While not a specific Okta issue, I agree with a previous reviewer and would love to see how Okta could push SAML more into the market so more apps would be easier to integrate with.
- At times, troubleshooting issues can be challenging. Engaging with support has helped get through those issues.
The only challenge is the DIY'er, where the investment has already been made. My suggestion is consider moving away from DIY, as building and maintaining will be costlier.
- Okta has a huge library of verified applications. This library of verified applications translates to less headaches for you when it comes to integrating a new application. It also has the unforeseen bonus of acting as an identity app store. When we are evaluating applications we will look to see if they're already Okta verified which can give us a little more insight into the integration process.
- Okta is able to provision users you choose from your Active Directory environment and create them in the app that allows provisioning. Salesforce is one example of an app that allows provisioning. In one deployment I was able to create hundreds of new users and in one fell swoop.
- Okta offers some of the best support and training of any product I've seen. During the Heartbleed incident they actually called me to let me know none of my applications were affected.
- Okta offers a few different pricing tiers but for what I'm using it for the price could be better. Since they offer different pricing tiers it's just a matter of matching up what you need the product to do and what you're willing to pay for.
During my selection process I had the following requirements:
- SSO to on premises applications.
- User Provisioning (to Active Directory)
- User De-Provisioning (offboard)
- Offer Strong Authentication (multi-factor)
- Supports SAML
- Mobile App
- Uptime and reliability
All of these were requirements for our selection of an identity solution. The price wasn't a factor though that should be noted as Okta offers several different pricing and features to suit your needs.
- My focus is on training, support, and end user experience, and this is where I feel Okta is a no-brainer. If your organization has multiple systems to access (email, productivity apps, marketing/social apps, business apps, intranet bookmarks...), then you need Okta to keep them all one click away.
- We all have systems that we don't access on a daily basis. Expecting users to remember the passwords to these systems, or to remember that they exist at all, can be a tall order. Okta remembers those passwords for the user, so they just need to click, and then get to work.
- Adding new staff and terminating staff can be a drag on IT and Help Desk who need to ensure that accounts are closed across multiple systems. Okta makes this easy for you. Deactivate in Okta, and the rest is done for you (or is easily shown that it needs to be done in some instances). This ensures that the wrong people don't continue to access system and resources they shouldn't.
- They treat you like a partner. Even though you may not be a massive company (maybe you are, in which case, goof for you), but it doesn't matter. Okta will treat you like you're their most important customer. They've been excellent with support, and just being available for us in general.
- Okta works best with apps that support single-sign on. This, while is a quickly growing list, is still not the norm. Okta is taking many steps to change this, but the current reality is that many of the most popular (particularly consumer) platforms don't support this.
- If we know all of our users are going to Okta first, I'd love to be able to communicate with them there (important announcements, upcoming maintenance, known outages, etc.). This is a feature I've been told is coming, but isn't available today.
- Easy to use/simple and clean experience from end user to administrator
- Simple and mostly-automated setup, whether it be for apps, users or settings
- Constant addition of new apps, and frequent updates of apps to include SAML
- Very easy-to-access support team
- Their knowledge base could be more organized and pruned/updated
- Sometimes it seems too simple or it's not clear that a function can't be accomplished from a page you'd think it can
- More flexibility to customize, white label it without having to build an entirely new portal ourselves. Even though you can put a logo in, the portal is still very okta-themed
- No more post its on desks with their passwords written on them. Okta takes care of that and keeps your passwords safe and secure.
Okta Scorecard Summary
Feature Scorecard Summary
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