Olark

Olark

Score 8.6 out of 10
Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
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Recent Reviews

Olark is worthwhile!

9 out of 10
April 25, 2021
Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
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Olark is Okay...

8 out of 10
May 08, 2019
Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to …
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Olark gets it done.

7 out of 10
August 16, 2017
We practice all-hands support so Olark is currently being used by the entire team. We use it to talk to prospective customers and answer …
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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Olark, and make your voice heard!

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Pricing

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Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

A Tour of Olark: beautiful live chat for business
02:09
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Product Details

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark Video

Olark Demo

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

Reviewers rate Support Rating highest, with a score of 9.8.

The most common users of Olark are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat provides us with more flexibility as we scale than Olark would have.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we liked how it fit on the screen of the website - easy to see but not intrusive.
May 08, 2019

Olark is Okay...

Score 8 out of 10
Vetted Review
Verified User
Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, since everyone else has it.

All the other programs give you file sharing too, while Olark does not.
Quinton Myers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • UJET
Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing their SDK is a snap as well.
August 13, 2014

Try Olark On a Lark

Lindsay Bytof | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • zopim
I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator.
Allison Carlson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
The main reason was that we had a really hard time integrating the Zendesk chat function into our UI, and once we discovered that Olark would not only integrate seamlessly with our website, but also automatically produce Zendesk support tickets, we were sold.
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