January 23, 2020
Score 7 out of 10
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- Zendesk Chat (formerly Zopim)
Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat provides us with more flexibility as we scale than Olark would have.