Olark

Olark

Score 8.6 out of 10
Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
Read more

Recent Reviews

Olark is worthwhile!

9 out of 10
April 25, 2021
Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
Continue reading

Olark is Okay...

8 out of 10
May 08, 2019
Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to …
Continue reading

Olark gets it done.

7 out of 10
August 16, 2017
We practice all-hands support so Olark is currently being used by the entire team. We use it to talk to prospective customers and answer …
Continue reading
Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Olark, and make your voice heard!

Return to navigation

Pricing

View all pricing

Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month
Return to navigation

Product Demos

A Tour of Olark: beautiful live chat for business
02:09
Return to navigation

Product Details

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark Video

Olark Demo

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

Reviewers rate Support Rating highest, with a score of 9.8.

The most common users of Olark are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
  • Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
  • I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We've been able to turn around sales we might have lost when the customer has trouble with payment. This is very frustrating for them and you can loose them quickly.
  • By offering a coupon when the customer chats with us we have a better chance of keeping them on the site and completing the sale.
  • I wish the chat alerts were more visible. When you are working and concentrating on other tasks you can miss the sound. We have missed chats.
January 08, 2019

Chatting Made Easy

Adam Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Olark allows my customer support team to respond to inquiries much faster than before.
  • We have seen an uptick in sales as we are able to address more questions from website visitors.
  • We have changed the design of our website based on chat feedback and questions obtained through Olark.
Score 10 out of 10
Vetted Review
Verified User
  • We have not had the huge expense of programming chat into our website. Olark stayed even when our Webmasters did not.
  • We did not have training costs involved in teaching a system to various employees because the Olark system is so user friendly.
  • We have also been able to track some of the questions or concerns that are repeatedly being chatted about out products and take steps in the right direction for correcting those issues rather than guessing.
Quinton Myers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • An easy alternative for our end users to engage support without having to pick up a phone. We've seen an increase in how many chats vs email and phone calls.
  • ROI is definitely a plus as the pricing for olark is very competitive.
  • Even our internal stakeholders utilize the platform to contact the help desk, thanks to olark.
August 13, 2014

Try Olark On a Lark

Lindsay Bytof | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • I believe our customers are much happier as a result of us being able to directly address any issues they have - cancellations, technical difficulties, profile assistance, etc. This fosters return customers.
  • Negative impact would be that we spend time speaking with people who could not possibly be converted into sales leads - minors - who are on the internet to pass time.
Score 9 out of 10
Vetted Review
Verified User
  • Better customer service by far - we are able to speak to multiple customers simultaneously and address various questions and concerns through one software program.
  • In many ways, it seems that we have an edge over our competition - several similar companies don't offer this sort of service and haven't even considered offering such a service.
  • Employee efficiency has also improved greatly - many employees are able to multitask and accomplish other tasks or assignments while operating the Olark Live Chat.
Return to navigation