Overview
What is Olark?
Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
Olark is worthwhile!
Great tool for basic chat communications! Not robust enough for a large corporations needs though.
Olark Makes it Simple to Chat with Customers in Real Time
Olark is Okay...
Olark for Customers
Chatting Made Easy
Olark - A must have for your business!
Olark, your household chat platform
Olark - Cheap and simple. Don't get fancy though....
Olark gets it done.
Reviewing Noah's Olark - A Live Chat Tale
Olark is great!
Chat and your users will like you better.
Pros: …
Try Olark On a Lark
This Little Birdy Says...
Pricing
Self Service
$19.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olark?
Olark Video
Olark Integrations
Olark Competitors
Olark Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(36)Community Insights
- Business Problems Solved
Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.
Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.
Attribute Ratings
Reviews
(1-17 of 17)Olark is worthwhile!
- More accessibility in terms of addressing customer/client questions.
Great tool for basic chat communications! Not robust enough for a large corporations needs though.
- Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
- I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.
Olark Makes it Simple to Chat with Customers in Real Time
- We've been able to turn around sales we might have lost when the customer has trouble with payment. This is very frustrating for them and you can loose them quickly.
- By offering a coupon when the customer chats with us we have a better chance of keeping them on the site and completing the sale.
- I wish the chat alerts were more visible. When you are working and concentrating on other tasks you can miss the sound. We have missed chats.
Olark is Okay...
- Since using a chat program we've been able to serve more customers
- Customers rave about out chat services!
- Gives customers a one click solution for reaching out for help
Olark for Customers
- We have had an increase in reservations since we are able to offer a small discount for chatting with us.
- I can't think of a negative impact, everything is positive!
Chatting Made Easy
- Olark allows my customer support team to respond to inquiries much faster than before.
- We have seen an uptick in sales as we are able to address more questions from website visitors.
- We have changed the design of our website based on chat feedback and questions obtained through Olark.
Olark - A must have for your business!
- We have not had the huge expense of programming chat into our website. Olark stayed even when our Webmasters did not.
- We did not have training costs involved in teaching a system to various employees because the Olark system is so user friendly.
- We have also been able to track some of the questions or concerns that are repeatedly being chatted about out products and take steps in the right direction for correcting those issues rather than guessing.
Olark, your household chat platform
- An easy alternative for our end users to engage support without having to pick up a phone. We've seen an increase in how many chats vs email and phone calls.
- ROI is definitely a plus as the pricing for olark is very competitive.
- Even our internal stakeholders utilize the platform to contact the help desk, thanks to olark.
Olark - Cheap and simple. Don't get fancy though....
- Reduced phone volume by 5% (Diverting to chat)
- High customer satisfaction
Olark gets it done.
- The ability to convert more customers
- The ability to immediately answer questions
Reviewing Noah's Olark - A Live Chat Tale
- Efficiency
- QC - the ability to monitor and grade
- Visually comforting, morale purposes
Olark is great!
- Faster customer service
- Improves customer satisfaction
Chat and your users will like you better.
- Faster lead conversion
- Stronger, faster customer service
- Happier customers - with more trust in our product
- Faster response to bugs
Try Olark On a Lark
- I believe our customers are much happier as a result of us being able to directly address any issues they have - cancellations, technical difficulties, profile assistance, etc. This fosters return customers.
- Negative impact would be that we spend time speaking with people who could not possibly be converted into sales leads - minors - who are on the internet to pass time.
This Little Birdy Says...
- Certainly better customer service. I know we have a bad site, but I've had customers say we have a great site many times before. I know Olark has something to do with this.
I hope they've added a queue feature
- Primarily, it was simply another channel on which our customers could reach us, which increased customer trust.
Do you want to personally interact with your customer base?
- Better customer service by far - we are able to speak to multiple customers simultaneously and address various questions and concerns through one software program.
- In many ways, it seems that we have an edge over our competition - several similar companies don't offer this sort of service and haven't even considered offering such a service.
- Employee efficiency has also improved greatly - many employees are able to multitask and accomplish other tasks or assignments while operating the Olark Live Chat.