Olark is worthwhile!
Rating: 9 out of 10
April 25, 2021
Verified User
Vetted Review
Verified User
8 years of experience
- More accessibility in terms of addressing customer/client questions.
Starting at $15 per month
View Pricing Overview
What is Olark?
Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
Learn from top reviewers
Olark is worthwhile!
Rating: 9 out of 10
April 25, 2021Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
Verified user
Administrative Assistant
8 years of experienceGreat tool for basic chat communications! Not robust enough for a large corporations needs though.
Rating: 7 out of 10
January 23, 2020Olark was used by our entire Customer Support team for communicating with our customers via Live Chat. Olark provided our customers with a quick and easy way to communicate th...
Verified user
Manager
3 years of experienceOlark Makes it Simple to Chat with Customers in Real Time
Rating: 9 out of 10
September 19, 2019We use the free version of Olark on our website and it is monitored by our customer service staff. It allows our customer to chat with us immediately if they have a question o...
Olark is Okay...
Rating: 8 out of 10
May 8, 2019Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to answer prospective customers questions...
Verified user
Employee
3 years of experienceOlark for Customers
Rating: 8 out of 10
January 31, 2019We use Olark to interact with our online visitors. It is used by our Guest Experience team and it has really helped elevate our guest service even more. We have real people pr...
Verified user
Manager
2 years of experienceChatting Made Easy
Rating: 9 out of 10
January 8, 2019Olark is used by our customer agents and sales team to address questions and inquiries from visitors to our web site. It allows us to provide better and more timely customer s...
Olark - A must have for your business!
Rating: 10 out of 10
March 16, 2018Olark is mainly being used currently by our customer service team via the chat option on our company website. It is professional, very user friendly, whether you are the custo...
Verified user
Representative
4 years of experienceOlark, your household chat platform
Rating: 10 out of 10
February 15, 2018Olark was previously used as a chat widget our clients and end users would engage my support team for help desk related inquiries. Our sales team also uses olark as a chat wid...
Olark - Cheap and simple. Don't get fancy though....
Rating: 7 out of 10
February 2, 2018We use Olark to manage our chat channel for technical support. Overall Olark is a very solid, no-frills application. We are able to limit chats at any given time, as well as i...
Luke Ferrel
Manager - Information Technology
Global Operations Manager, Analytics and Process Automation
Qualtrics
2 years of experienceOlark gets it done.
Rating: 7 out of 10
August 16, 2017We practice all-hands support so Olark is currently being used by the entire team. We use it to talk to prospective customers and answer quick questions.
Verified user
Team Lead
1 year of experienceReviewing Noah's Olark - A Live Chat Tale
Rating: 7 out of 10
July 25, 2017Used as a live chat tool, olark has the ability to show service agents that a customer is typing and also has great searchability when digging through archives. [It's] Very ea...
Verified user
Manager
3 years of experienceOlark is great!
Rating: 10 out of 10
June 10, 2016Olark is used by the customer success team at TrackMaven for communicating with customers while they are in our application. We use it daily. It's reliable and integrates with...
Chat and your users will like you better.
Rating: 10 out of 10
August 17, 2014I have used Olark in my past two companies' customer service departments (which I managed) to interact with customers in real time.
Pros: Olark is very reliable, has many we...
Try Olark On a Lark
Rating: 9 out of 10
August 13, 2014Olark is primarily used in the customer service department of our company. Olark allows us to directly connect with and support our customers. As our website performs a variet...
This Little Birdy Says...
Rating: 7 out of 10
August 11, 2014We utilize Olark to provide customer support to visitors on our website. It's a positive asset because it allows us to answer questions online rather than on the phone in our ...
Verified user
Employee
1 year of experience
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Pricing
Self Service
$19.00
Cloud
Per Agent Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olark?
Olark Video
Olark Demo
Olark Integrations
Olark Competitors
Olark Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
Olark starts at $15.
SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.
The most common users of Olark are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(35)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.
Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
Great tool for basic chat communications! Not robust enough for a large corporations needs though.
Rating: 7 out of 10
January 23, 2020
Verified User
Vetted Review
Verified User
3 years of experience
- Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
- I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.
Olark Makes it Simple to Chat with Customers in Real Time
Rating: 9 out of 10
September 19, 2019
VV
Vetted Review
Verified User
3 years of experience
- We've been able to turn around sales we might have lost when the customer has trouble with payment. This is very frustrating for them and you can loose them quickly.
- By offering a coupon when the customer chats with us we have a better chance of keeping them on the site and completing the sale.
- I wish the chat alerts were more visible. When you are working and concentrating on other tasks you can miss the sound. We have missed chats.
Olark is Okay...
Rating: 8 out of 10
May 08, 2019
Verified User
Vetted Review
Verified User
3 years of experience
- Since using a chat program we've been able to serve more customers
- Customers rave about out chat services!
- Gives customers a one click solution for reaching out for help
Olark for Customers
Rating: 8 out of 10
January 31, 2019
Verified User
Vetted Review
Verified User
2 years of experience
- We have had an increase in reservations since we are able to offer a small discount for chatting with us.
- I can't think of a negative impact, everything is positive!
Chatting Made Easy
Rating: 9 out of 10
January 08, 2019
AM
Vetted Review
Verified User
1 year of experience
- Olark allows my customer support team to respond to inquiries much faster than before.
- We have seen an uptick in sales as we are able to address more questions from website visitors.
- We have changed the design of our website based on chat feedback and questions obtained through Olark.
Olark - A must have for your business!
Rating: 10 out of 10
March 16, 2018
Verified User
Vetted Review
Verified User
4 years of experience
- We have not had the huge expense of programming chat into our website. Olark stayed even when our Webmasters did not.
- We did not have training costs involved in teaching a system to various employees because the Olark system is so user friendly.
- We have also been able to track some of the questions or concerns that are repeatedly being chatted about out products and take steps in the right direction for correcting those issues rather than guessing.
Olark, your household chat platform
Rating: 10 out of 10
February 15, 2018
QM
Vetted Review
Verified User
2 years of experience
- An easy alternative for our end users to engage support without having to pick up a phone. We've seen an increase in how many chats vs email and phone calls.
- ROI is definitely a plus as the pricing for olark is very competitive.
- Even our internal stakeholders utilize the platform to contact the help desk, thanks to olark.
Olark - Cheap and simple. Don't get fancy though....
Rating: 7 out of 10
February 02, 2018
LF
Vetted Review
Verified User
2 years of experience
- Reduced phone volume by 5% (Diverting to chat)
- High customer satisfaction
Olark gets it done.
Rating: 7 out of 10
August 16, 2017
Verified User
Vetted Review
Verified User
1 year of experience
- The ability to convert more customers
- The ability to immediately answer questions
Reviewing Noah's Olark - A Live Chat Tale
Rating: 7 out of 10
July 25, 2017
Verified User
Vetted Review
Verified User
3 years of experience
- Efficiency
- QC - the ability to monitor and grade
- Visually comforting, morale purposes
Olark is great!
Rating: 10 out of 10
June 10, 2016
BK
Vetted Review
Verified User
2 years of experience
- Faster customer service
- Improves customer satisfaction
Chat and your users will like you better.
Rating: 10 out of 10
August 17, 2014
JF
Vetted Review
Verified User
4 years of experience
- Faster lead conversion
- Stronger, faster customer service
- Happier customers - with more trust in our product
- Faster response to bugs
Try Olark On a Lark
Rating: 9 out of 10
August 13, 2014
LB
Vetted Review
Verified User
1 year of experience
- I believe our customers are much happier as a result of us being able to directly address any issues they have - cancellations, technical difficulties, profile assistance, etc. This fosters return customers.
- Negative impact would be that we spend time speaking with people who could not possibly be converted into sales leads - minors - who are on the internet to pass time.
This Little Birdy Says...
Rating: 7 out of 10
August 11, 2014
Verified User
Vetted Review
Verified User
1 year of experience
- Certainly better customer service. I know we have a bad site, but I've had customers say we have a great site many times before. I know Olark has something to do with this.
I hope they've added a queue feature
Rating: 7 out of 10
August 11, 2014
AC
Vetted Review
Verified User
-1 years of experience
- Primarily, it was simply another channel on which our customers could reach us, which increased customer trust.
Do you want to personally interact with your customer base?
Rating: 9 out of 10
August 09, 2014
Verified User
Vetted Review
Verified User
1 year of experience
- Better customer service by far - we are able to speak to multiple customers simultaneously and address various questions and concerns through one software program.
- In many ways, it seems that we have an edge over our competition - several similar companies don't offer this sort of service and haven't even considered offering such a service.
- Employee efficiency has also improved greatly - many employees are able to multitask and accomplish other tasks or assignments while operating the Olark Live Chat.