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Olark

Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

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Learn from top reviewers

Everything you need in one place.

Rating: 10 out of 10
January 14, 2025
IncentivizedVetted ReviewVerified User
We use Olark to communicate with our clients on our website to help them locate anything on our website. We also help them problem solve directly through Olark's chat. Olark's...
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Nicole Whitten
Account Manager - Sales
Account Manager
OPPLUS
Olark11 years of experience

Olark is worthwhile!

Rating: 9 out of 10
April 25, 2021
IncentivizedVetted ReviewVerified User
Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
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Verified user
Administrative Assistant
Olark8 years of experience

Olark Makes it Simple to Chat with Customers in Real Time

Rating: 9 out of 10
September 19, 2019
IncentivizedVetted ReviewVerified User
We use the free version of Olark on our website and it is monitored by our customer service staff. It allows our customer to chat with us immediately if they have a question o...
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Vivian Vassar
Executive - Corporate
Owner
Hey Viv Inc
Olark3 years of experience

Chatting Made Easy

Rating: 9 out of 10
January 8, 2019
IncentivizedVetted ReviewVerified User
Olark is used by our customer agents and sales team to address questions and inquiries from visitors to our web site. It allows us to provide better and more timely customer s...
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Adam Montgomery
Consultant - Engineering
Energy Efficiency Consultant
SEMCO
Olark1 year of experience

Olark, your household chat platform

Rating: 10 out of 10
February 15, 2018
IncentivizedVetted ReviewVerified User
Olark was previously used as a chat widget our clients and end users would engage my support team for help desk related inquiries. Our sales team also uses olark as a chat wid...
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Quinton Myers
Director - Customer Service
Director Of Support
Appetize
Olark2 years of experience
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Pricing

View all pricing

Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

What is Olark?

Olark Video

Olark Demo

Olark Integrations

Olark Competitors

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

The most common users of Olark are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 18)

Everything you need in one place.

Rating: 10 out of 10
Incentivized
January 14, 2025
NW
Nicole Whitten
Account Manager
OPPLUS (Retail, 11-50 employees)
Vetted Review
Verified User
Olark
11 years of experience
Pros
  • Ability to create commands to make responding easier
  • Chat transcript report after each chat
  • The accessibility to Olark's staff is amazing.
Cons
  • We should be able to transfer a chat and the transferred recipient should be able to see the context of what was previously said.

Olark Makes it Simple to Chat with Customers in Real Time

Rating: 9 out of 10
Incentivized
September 19, 2019
VV
Vivian Vassar
Owner
Hey Viv Inc (Apparel & Fashion, 1-10 employees)
Vetted Review
Verified User
Olark
3 years of experience
View profile
Pros
  • Showing us what page the customer is on the website lets us track the path they follow through the products. It lets us know what what page they looked at and what they are looking at next, or if they are stalled on one page.
  • Yotpo chat lets us know how the visitor came to our site - we can see in real time what the search query was.
  • The away feature lets us put up a message on the chat about how to contact us while we are away plus links to commonly asked questions.
Cons
  • The version we have does not allow us to set up a list of common responses to pop into a chat. We keep them handy on a separate document so it makes for extra steps.
  • We have not been able to add html for clickable links in the away window even though the site says you can do it.

Chatting Made Easy

Rating: 9 out of 10
Incentivized
January 08, 2019
AM
Adam Montgomery
Energy Efficiency Consultant
SEMCO (Renewables & Environment, 51-200 employees)
Vetted Review
Verified User
Olark
1 year of experience
View profile
Pros
  • Its ease of use and simple design is a huge plus.
  • Their customer support is top notch. They have always been super responsive and helpful.
  • Past chats are stored and easy to search.
  • It's easy to customize to fit the look and feel of your website.
Cons
  • It would be very helpful to send graphics (like screenshots) during chat sessions. Olark allows you to receive graphics but not send them.
  • There is the occasional outage/downtime but it's usually back up and running pretty quickly.
  • It would be nice if multiple users could share one seat, but they only offer one user per seat.

Olark is worthwhile!

Rating: 9 out of 10
Incentivized
April 25, 2021
Verified User
Administrative Assistant in Research & Development
Recreational Facilities & Services Company, 201-500 employees
Vetted Review
Verified User
Olark
8 years of experience
Pros
  • Live chat with customers / visitors to your website.
  • Customer Service.
  • Location services - can see IP addresses/approximate locations of visitors.
Cons
  • Interface when dealing with a huge influx of visitors.

Olark, your household chat platform

Rating: 10 out of 10
Incentivized
February 15, 2018
QM
Quinton Myers
Director Of Support
Appetize (Information Technology and Services, 201-500 employees)
Vetted Review
Verified User
Olark
2 years of experience
View profile
Pros
  • Ability to chat via mobile web browsers.
  • Ease of implementation.
  • Their support is very courteous and eager to assist.
Cons
  • More options to edit the theme of the chat widget.
  • They lack a Mobile app for end users to chat with the individuals that reach out to them via chat.
  • Their Slack integration needs some work, or I need to make sure all of the settings are in place correctly.
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