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Olark

Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

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Pricing

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Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

What is Olark?

Olark Video

Olark Demo

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

The most common users of Olark are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 18)

Everything you need in one place.

Rating: 10 out of 10
January 14, 2025
NW
Vetted Review
Verified User
Olark
11 years of experience
  • Ability to create commands to make responding easier
  • Chat transcript report after each chat
  • The accessibility to Olark's staff is amazing.
Cons
  • We should be able to transfer a chat and the transferred recipient should be able to see the context of what was previously said.

Olark Makes it Simple to Chat with Customers in Real Time

Rating: 9 out of 10
September 19, 2019
VV
Vetted Review
Verified User
Olark
3 years of experience
  • Showing us what page the customer is on the website lets us track the path they follow through the products. It lets us know what what page they looked at and what they are looking at next, or if they are stalled on one page.
  • Yotpo chat lets us know how the visitor came to our site - we can see in real time what the search query was.
  • The away feature lets us put up a message on the chat about how to contact us while we are away plus links to commonly asked questions.
Cons
  • The version we have does not allow us to set up a list of common responses to pop into a chat. We keep them handy on a separate document so it makes for extra steps.
  • We have not been able to add html for clickable links in the away window even though the site says you can do it.

Chatting Made Easy

Rating: 9 out of 10
January 08, 2019
AM
Vetted Review
Verified User
Olark
1 year of experience
  • Its ease of use and simple design is a huge plus.
  • Their customer support is top notch. They have always been super responsive and helpful.
  • Past chats are stored and easy to search.
  • It's easy to customize to fit the look and feel of your website.
Cons
  • It would be very helpful to send graphics (like screenshots) during chat sessions. Olark allows you to receive graphics but not send them.
  • There is the occasional outage/downtime but it's usually back up and running pretty quickly.
  • It would be nice if multiple users could share one seat, but they only offer one user per seat.

Olark is worthwhile!

Rating: 9 out of 10
April 25, 2021
Vetted Review
Verified User
Olark
8 years of experience
  • Live chat with customers / visitors to your website.
  • Customer Service.
  • Location services - can see IP addresses/approximate locations of visitors.
Cons
  • Interface when dealing with a huge influx of visitors.

Olark, your household chat platform

Rating: 10 out of 10
February 15, 2018
QM
Vetted Review
Verified User
Olark
2 years of experience
  • Ability to chat via mobile web browsers.
  • Ease of implementation.
  • Their support is very courteous and eager to assist.
Cons
  • More options to edit the theme of the chat widget.
  • They lack a Mobile app for end users to chat with the individuals that reach out to them via chat.
  • Their Slack integration needs some work, or I need to make sure all of the settings are in place correctly.
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