TrustRadius Insights
Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for …
Overview
What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
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What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ChowNow?
ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olo?
2M+ orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations by capturing demand and managing guest orders from every channel. With integrations to 100+ technology partners, Olo boasts a large and flexible restaurant commerce ecosystem where brands can build a digital experience. The vendor states that currently over 500 restaurant brands use Olo to grow digital sales, become more profitable, and preserve direct guest relationships.
Olo Features
- Supported: Food Delivery Management
- Supported: Restaurant Payment Solution (Olo Pay)
- Supported: Online Ordering
Olo Screenshots
Olo Integrations
- Attentive.AI
- PAR Brink POS
- Grubhub for Restaurants
- KEA
- Koala
- LevelUp, now part of Grubhub Enterprise
- MomentFeed
- Aloha Cloud
- Onfleet
- POSitouch now part of SkyTab
- Paytronix Customer Experience Platform
- Punchh
- RPOWER POS
- RADAR
- Revel Systems
- SessionM
- Spendgo
- Tattle
- Toast Point of Sale
- Tray.io
- Worldpay from FIS
- Yext
- Yumpingo
- Emma by Marigold
- mParticle
- Allset
- Bikky
- Cartwheel
- DeliverLogic
- DoorDash
- Elavon Converge Payment Gateway
- FoxMetrics
- GetSwift
- LS Central
- Personica Engage
- SevenRooms
- Yelp for Restaurants
- MUI X
- Sift Digital Trust & Safety Suite
- Wisely by Olo
- appetize
- Fiserv
- microsale
- Otis
- Ovation
- pdq pos
- Ritual
- SMG
Olo Competitors
Olo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States of America, Canada |
| Supported Languages | English |
Frequently Asked Questions
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Reviewers rate Usability highest, with a score of 8.5.
The most common users of Olo are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.
Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.
The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.
However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.
Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
December 15, 2022
Online Ordering has never been easier!
We use Olo to integrate our third-party delivery services for takeout. Olo is used to integrate Aloha, our POS system, Uber, DoorDash, Postmates and GrubHub for Online Ordering. Olo also helps us manage how many orders we can accept based on the number of items ordered as well as allow us to communicate with our third-party delivery merchants on items that are unavailable.
- Order Throttling
- Availability of products
- Managing Store Hours
- How to adjust order throttling
- Accessing the customer dashboard when inputting new orders
- Cleaning up the customer database (multiple customer profile with the same information)
December 08, 2022
Honest OLo review from a multi-unit, fast-casual restaurant concept.
Olo is the software that facilitates our 1st party online ordering for both pickup and delivery, as well as our 3rd party order integration so we can receive our 3rd party orders directly to our POS.
- Reliable system.
- Great reporting.
- Willingness to listen to customer feedback.
- Onboarding process can be complicated and time consuming.
- There are infrequent API issues with the 3rd party DSPs.
- Building out a group ordering and catering platform for non full service restaurants.
December 08, 2022
the best
We use olo for our online orders and to have them all in one place. love how easy to use it is.
- All in one place/ easy to use
- send email notifcations on changes to orders
- sends changes when online is not working.
- turn of easier
- let us know big orders earlier
- Change synic system better.
December 08, 2022
Constructive Feedback.
We used OLO to manage all of our online and third-party orders. One of the problems we have is that we are unable to transfer orders to another Bibibop in our area when customers place their orders in the wrong location.
- Olo handles e-mails really well when we need some support for a technical issue.
- Easy to locate orders for a customer.
- Olo is good when requesting a new delivery.
- Transfer orders from store to store.
- Modify existing orders and send to POS again with the correct order.
- Process refunds with third party deliveries.
December 08, 2022
OLO review.
We use OLO to accept and manage online orders for our restaurants. The only issue I have with OLO is the credit card chargebacks. We have multiple chargebacks, and OLO security does not do a very good job of stopping users from using multiple cards even when they are using the same name, address, and or phone number that has been flagged as fraudulent by us.
- Throttling.
- Sending tickets to the kitchen.
- Website is easy to navigate.
- Fraudulent credit card usage.
- Throttling is difficult for some to understand.
- 86ing items can be a little difficult to navigate.
December 07, 2022
Overall great platform. A few additional tools or capabilities would take this platform to the next level.
Olo is used daily to track online orders for all providers including third party orders.
- Refund capabilities
- Order look up capabilities
- Amount of order history stored
- Inability to remove items from platform while setting a duration for the removal of said items.
- Lack of notification for larger orders being placed prior to print time.
We use Olo as the nexus of all of our digital ordering across native and third-party platforms. Olo allows us to manage all external ordering contacts under a single plane of glass and allows us to push out changes such as menu changes, hour changes, and location availability to all platforms. It also allows us to manage multiple locations in one shot. Olo Pay allows us to also integrate the payment processing aspect of our first-party orders into the same platform making things like refunds even easier.
- Location management
- Services management
- Menu management
- User management could be better
- Menu management works but isn't easy
- Reporting is antiquated but data is available
December 01, 2022
Olo for the win!
Olo assists me in daily averages, sales, and processing refunds for guests which can become complex if they have not ordered through our online service. Olo provide assistance with being able to process a refund outside of that. I typically use Olo daily and all day long. It provides insight into aspects of guests that I wouldn’t typically have which I find fascinating. Olo has become one of my favorite things to look forward to when resolving an issue.
- Provides information in a simplistic and non confusing way
- Never has any issues or is “down”
- Phenomenal customer support for any issues you do encounter
- Just a personal preference but the color scheme could be better
December 01, 2022
Olo review
Great product easy to use at our Restaurant!
- Notifications alert
- Easy to navigate
- Fast load times
- First time user friendly
- None
December 01, 2022
Olo for the win!
Olo is used as the platform for our online orders including 3rd party orders. It allows us to increase sales through online ordering.
- Streamlines orders
- Easy to use
- Easy to manage from the back end
- Some descriptions (ie: "rails") don't always make sense. Use of simpler, more detailed descriptors would be good.
- More visibility into data on the front end
December 01, 2022
Olo is a one stop platform for restaurants and caterers looking to expand their online business.
We work primarily with Olo using the platform for online delivery, pickup, curbside and catering orders. I primarily work with the menus and implementation of integrated concept kitchens and their interaction with the POS systems at the locations. I maintain and troubleshoot when there are issues with menus and pricing discrepancies as well as maintain user access.
- Provides good customer service through both the account managers and their support desk
- Provides a great online platform and payment interface
- Always innovating and adding new features
- Open to new feature requests that expand the functionality of their platform
- Multi channel control of users of associated company concepts. The ability to quickly add a user to multiple separate company channels.
- Ability to edit pending future orders for date/time/notes
- More detailed explanations of each function under the "roles" created for users in user management.
December 01, 2022
Integration and Control - LOVE IT
For our restaurants, Olo is used as our online ordering platform for our guests to place online orders for pickup orders and caterings. Now that it is integrated with our POS system, it makes things much easier for our guests to place their orders, have them pre-paid, and also already accounted for in our sales.
- Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
- If there are issues with our equipment, Olo is quick to respond and get us back online.
- Maybe having an option to provide sticky printer paper to our busy restaurant managers on an autoship basis.
December 01, 2022
Simple for your casual to fine dining chain review
I oversee OLO on its entirety. From Menu to integrations, to new additions and updates.
For us, is more of updated on issues OLO needs to resolve, even thought they are few of these issues there is urgency on our end especially from the POS communication to OLO.
For us, is more of updated on issues OLO needs to resolve, even thought they are few of these issues there is urgency on our end especially from the POS communication to OLO.
- Communication
- Account Manager response
- Helpdesk response
- Menu management
- development team
- Dispatch
- Menu filtering
- Menu recognition
- Menu filtering by virtual and B&M locations
November 30, 2022
Life before OLO was ringing tablets everywhere
We use it to taking orders from guests. It gives us a centralized system to combine all orders from all different carriers into one page. Some problems we have encountered are when it disconnects for its own reason. Also, the emails sent to us from OLO are not user-reader friendly. It is hard to figure out the problem from the email.
- Connection
- Speed
- Accuracy
- If we need to adjust the subtotal, it would be nice to have the option to subtract or remove an item from the subtotal and not manually insert a price. Sometimes guests just want a refund for a single item.
November 30, 2022
That which is forced upon you is never good.
I own a restaurant and decided to try a Virtual Kitchen concept. The concept sent me a tablet with olo on it to use. We use it to get orders. The only problem is that I believe the company that does the Virtual Concept has limited our access to all of olo's service. In my experience, I can't change hours, menu, prices. I am aware of this and it has not effected my rating of Olo. The reason I only gave Olo a 6 is just trying to close my restaurant if there's an emergency is way to hard. Why can we not just do it on the tablet? Why does the tablet constantly need to be rebooted? Why does the tablet not update 100% of the time. Why will the tablet not stay on after and hour or so even though I allowed Olo permissions and control over turning the tablet on / off or putting it into sleep. Olo needs work. Olo needs a lot of work and is going to be left behind while all these POS companies start integrating online services. Do better or you will not be around in the future.
- Shows orders
- Prints to a wide range of printers
- Even prints to the cheap cheap printers
- Better controls on the tablet for temporary shutdowns
- Allow more menu control
- Don't allow Virtual Dining Concepts to limit their users on your program.
November 30, 2022
OLO is my favorite!
We use OLO for support for our Charleys.com site. Also for integrating DoorDash, UberEats, Grubhub, etc directly into the POS to save time and improve accuracy.
- Integrate 3rd party platforms into POS
- set up our store on Charleys.com
- hard to set up rails
- hard to set store hours
- lead time to set up new stores keeps getting longer
- I would like them to make it so after a store is set up to our specifications, it can be used as a template. They keep missing stuff when setting up new stores.
November 30, 2022
NCR Silver Fast Casual Using OlO
OlO is great with online takeout and delivery and reduces phone orders seamlessly integrated into our POS. It's easy to use and works flawlessly.
- POS Integrtaion
- 3rd Party Delivery Integration
- Ease of use back end
- Multiple split payments for group orders
- Getting brand admins to utilize more of their features
- Accounting for third party more easy to understand how fees and such go through
November 18, 2022
Olo is a fantastic product that delivers.
We use Olo to route pick-up and delivery orders to 15 locations. It allows us to track orders, fire orders early, issue refunds, throttle the speed orders come in, and turn off Olo orders when staffing or other restrictions require it.
- Routes orders efficiently.
- Has great tools to search for past orders.
- Routes orders to 3rd party delivery.
- Easy refund options.
- I'd love an app for my phone that works as well as the browser version.
September 09, 2022
Olo is A-OK
I use Olo to manage menus and restaurant information such as store hours for our on-line guest.
- Monitoring open orders
- Rails Analytics
- Managing Dispatch settings
- Tracking on=line sales in real time
- Order ID Search
- Send a e-mail of disabled stores as a reminder to check on status
- Send an e-mail of 86d product in a particular location to check on status
- Send an email if a location isn't able to receive orders
September 08, 2022
Olo is easy and user friendly.
To managers are caterings and online orders. Problems are when we have to enter orders as a guest instead of store level. Tax-exempt, we have to enter, and it would be nice if the guest could enter instead. Also, they can't pay for it until they come to the restaurant.
- It details very well the items guests are ordering.
- Easy to add items.
- Good transfer from olo to our pos system.
- Very user friendly.
- Tax exempt at order level and be able to pay for.
- When the guest call to place an Olo order the manager should be able to place one as a manager. Have to go through more steps than necessary and have to add a lot of info.
September 07, 2022
Olo - For all your online ordering needs!
We use Olo to manage our Online Ordering platform. It seamlessly allows guests to place and pay for online orders and automatically sends those orders to be made in a specific amount of time. It solves the issue of many guests placing orders via phone and being able to pay before arriving at the restaurant.
- Very fast at receiving and orders.
- Allows for easy refunds for guest transactions.
- Allows us to turn on and off certain items if need be.
- Menu editing is a little tedious.
- Not allowing to set time limits according to the flow of the restaurant.
September 07, 2022
Great Software for order simplification.
OLO is used as our Online Ordering provider and integrated into Third Party delivery companies. It helps bridge the gap that previously we were unable to fill. We have also been partners with OLO For a very long time.
- Integrations.
- Ease of Use.
- Innovation.
- Account Build-out time.
- N/a
August 26, 2022
Great at what it is designed for
It tells me the incoming phone number and customers' names if returning customers it lets me place orders for customers and is very easy to understand and learn; nothing hard about it at all. I personally really enjoy it.
- places orders
- give accurate infor
- easy to navigate
- i am happy with it
- Its easy to learn
August 25, 2022
Easy Breezy.
We use OLO to capture Online catering sales. It helps manage day-to-day catering orders.
- Maximize ordering.
- Takes the need of answering phone calls.
- No need to store credit card info internally.
- Moving orders from location to location.
- Maps of customer base.
- Customer reporting i.e Lapse reports.
May 24, 2022
Olo is the solution you're looking for!
At LFR Chicken LLC, we utilize Olo as our middleware for mobile apps with loyalty and online ordering solution for delivery service providers. I find it helpful to manage all online ordering channels directly through one merchant portal on Olo Dashboard. Our brand has a disjointed POS system, with only about 50 percent of our stores on the same integrated POS system. However, the Olo Tablet and Expo software have been handy for operators still using their own POS.
- Customer Service
- New product development and promotion
- Decision making based on empirical data
- Customer surveys
- Communication between departments
- Follow-up on Google Ordering
- Better connection and communication between third party vendors