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Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for …
Overview
What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
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What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ChowNow?
ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olo?
2M+ orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations by capturing demand and managing guest orders from every channel. With integrations to 100+ technology partners, Olo boasts a large and flexible restaurant commerce ecosystem where brands can build a digital experience. The vendor states that currently over 500 restaurant brands use Olo to grow digital sales, become more profitable, and preserve direct guest relationships.
Olo Features
- Supported: Food Delivery Management
- Supported: Restaurant Payment Solution (Olo Pay)
- Supported: Online Ordering
Olo Screenshots
Olo Integrations
- Attentive.AI
- PAR Brink POS
- Grubhub for Restaurants
- KEA
- Koala
- LevelUp, now part of Grubhub Enterprise
- MomentFeed
- Aloha Cloud
- Onfleet
- POSitouch now part of SkyTab
- Paytronix Customer Experience Platform
- Punchh
- RPOWER POS
- RADAR
- Revel Systems
- SessionM
- Spendgo
- Tattle
- Toast Point of Sale
- Tray.io
- Worldpay from FIS
- Yext
- Yumpingo
- Emma by Marigold
- mParticle
- Allset
- Bikky
- Cartwheel
- DeliverLogic
- DoorDash
- Elavon Converge Payment Gateway
- FoxMetrics
- GetSwift
- LS Central
- Personica Engage
- SevenRooms
- Yelp for Restaurants
- MUI X
- Sift Digital Trust & Safety Suite
- Wisely by Olo
- appetize
- Fiserv
- microsale
- Otis
- Ovation
- pdq pos
- Ritual
- SMG
Olo Competitors
Olo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States of America, Canada |
| Supported Languages | English |
Frequently Asked Questions
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Reviewers rate Usability highest, with a score of 8.5.
The most common users of Olo are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.
Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.
The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.
However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.
Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
December 15, 2022
Online Ordering has never been easier!
We use Olo to integrate our third-party delivery services for takeout. Olo is used to integrate Aloha, our POS system, Uber, DoorDash, Postmates and GrubHub for Online Ordering. Olo also helps us manage how many orders we can accept based on the number of items ordered as well as allow us to communicate with our third-party delivery merchants on items that are unavailable.
December 08, 2022
Honest OLo review from a multi-unit, fast-casual restaurant concept.
Olo is the software that facilitates our 1st party online ordering for both pickup and delivery, as well as our 3rd party order integration so we can receive our 3rd party orders directly to our POS.
December 08, 2022
the best
We use olo for our online orders and to have them all in one place. love how easy to use it is.
December 08, 2022
Constructive Feedback.
We used OLO to manage all of our online and third-party orders. One of the problems we have is that we are unable to transfer orders to another Bibibop in our area when customers place their orders in the wrong location.
December 08, 2022
OLO review.
We use OLO to accept and manage online orders for our restaurants. The only issue I have with OLO is the credit card chargebacks. We have multiple chargebacks, and OLO security does not do a very good job of stopping users from using multiple cards even when they are using the same name, address, and or phone number that has been flagged as fraudulent by us.
December 07, 2022
Overall great platform. A few additional tools or capabilities would take this platform to the next level.
Olo is used daily to track online orders for all providers including third party orders.
We use Olo as the nexus of all of our digital ordering across native and third-party platforms. Olo allows us to manage all external ordering contacts under a single plane of glass and allows us to push out changes such as menu changes, hour changes, and location availability to all platforms. It also allows us to manage multiple locations in one shot. Olo Pay allows us to also integrate the payment processing aspect of our first-party orders into the same platform making things like refunds even easier.
December 01, 2022
Olo for the win!
Olo assists me in daily averages, sales, and processing refunds for guests which can become complex if they have not ordered through our online service. Olo provide assistance with being able to process a refund outside of that. I typically use Olo daily and all day long. It provides insight into aspects of guests that I wouldn’t typically have which I find fascinating. Olo has become one of my favorite things to look forward to when resolving an issue.
December 01, 2022
Olo review
Great product easy to use at our Restaurant!
December 01, 2022
Olo for the win!
Olo is used as the platform for our online orders including 3rd party orders. It allows us to increase sales through online ordering.
December 01, 2022
Olo is a one stop platform for restaurants and caterers looking to expand their online business.
We work primarily with Olo using the platform for online delivery, pickup, curbside and catering orders. I primarily work with the menus and implementation of integrated concept kitchens and their interaction with the POS systems at the locations. I maintain and troubleshoot when there are issues with menus and pricing discrepancies as well as maintain user access.
December 01, 2022
Integration and Control - LOVE IT
For our restaurants, Olo is used as our online ordering platform for our guests to place online orders for pickup orders and caterings. Now that it is integrated with our POS system, it makes things much easier for our guests to place their orders, have them pre-paid, and also already accounted for in our sales.
December 01, 2022
Simple for your casual to fine dining chain review
I oversee OLO on its entirety. From Menu to integrations, to new additions and updates.
For us, is more of updated on issues OLO needs to resolve, even thought they are few of these issues there is urgency on our end especially from the POS communication to OLO.
For us, is more of updated on issues OLO needs to resolve, even thought they are few of these issues there is urgency on our end especially from the POS communication to OLO.
November 30, 2022
Life before OLO was ringing tablets everywhere
We use it to taking orders from guests. It gives us a centralized system to combine all orders from all different carriers into one page. Some problems we have encountered are when it disconnects for its own reason. Also, the emails sent to us from OLO are not user-reader friendly. It is hard to figure out the problem from the email.
November 30, 2022
That which is forced upon you is never good.
I own a restaurant and decided to try a Virtual Kitchen concept. The concept sent me a tablet with olo on it to use. We use it to get orders. The only problem is that I believe the company that does the Virtual Concept has limited our access to all of olo's service. In my experience, I can't change hours, menu, prices. I am aware of this and it has not effected my rating of Olo. The reason I only gave Olo a 6 is just trying to close my restaurant if there's an emergency is way to hard. Why can we not just do it on the tablet? Why does the tablet constantly need to be rebooted? Why does the tablet not update 100% of the time. Why will the tablet not stay on after and hour or so even though I allowed Olo permissions and control over turning the tablet on / off or putting it into sleep. Olo needs work. Olo needs a lot of work and is going to be left behind while all these POS companies start integrating online services. Do better or you will not be around in the future.
November 30, 2022
OLO is my favorite!
We use OLO for support for our Charleys.com site. Also for integrating DoorDash, UberEats, Grubhub, etc directly into the POS to save time and improve accuracy.
November 30, 2022
NCR Silver Fast Casual Using OlO
OlO is great with online takeout and delivery and reduces phone orders seamlessly integrated into our POS. It's easy to use and works flawlessly.
November 18, 2022
Olo is a fantastic product that delivers.
We use Olo to route pick-up and delivery orders to 15 locations. It allows us to track orders, fire orders early, issue refunds, throttle the speed orders come in, and turn off Olo orders when staffing or other restrictions require it.
September 09, 2022
Olo is A-OK
I use Olo to manage menus and restaurant information such as store hours for our on-line guest.
September 08, 2022
Olo is easy and user friendly.
To managers are caterings and online orders. Problems are when we have to enter orders as a guest instead of store level. Tax-exempt, we have to enter, and it would be nice if the guest could enter instead. Also, they can't pay for it until they come to the restaurant.
September 07, 2022
Olo - For all your online ordering needs!
We use Olo to manage our Online Ordering platform. It seamlessly allows guests to place and pay for online orders and automatically sends those orders to be made in a specific amount of time. It solves the issue of many guests placing orders via phone and being able to pay before arriving at the restaurant.
September 07, 2022
Great Software for order simplification.
OLO is used as our Online Ordering provider and integrated into Third Party delivery companies. It helps bridge the gap that previously we were unable to fill. We have also been partners with OLO For a very long time.
August 26, 2022
Great at what it is designed for
It tells me the incoming phone number and customers' names if returning customers it lets me place orders for customers and is very easy to understand and learn; nothing hard about it at all. I personally really enjoy it.
August 25, 2022
Easy Breezy.
We use OLO to capture Online catering sales. It helps manage day-to-day catering orders.
May 24, 2022
Olo is the solution you're looking for!
At LFR Chicken LLC, we utilize Olo as our middleware for mobile apps with loyalty and online ordering solution for delivery service providers. I find it helpful to manage all online ordering channels directly through one merchant portal on Olo Dashboard. Our brand has a disjointed POS system, with only about 50 percent of our stores on the same integrated POS system. However, the Olo Tablet and Expo software have been handy for operators still using their own POS.