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Olo

Olo

Overview

What is Olo?

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

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Recent Reviews

TrustRadius Insights

Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for …
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OLO review.

8 out of 10
December 08, 2022
Incentivized
We use OLO to accept and manage online orders for our restaurants. The only issue I have with OLO is the credit card chargebacks. We have …
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Olo for the win!

10 out of 10
December 01, 2022
Incentivized
Olo assists me in daily averages, sales, and processing refunds for guests which can become complex if they have not ordered through our …
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Olo for the win!

8 out of 10
December 01, 2022
Incentivized
Olo is used as the platform for our online orders including 3rd party orders. It allows us to increase sales through online ordering.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Olo?

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is ChowNow?

ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

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Product Details

What is Olo?

2M+ orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations by capturing demand and managing guest orders from every channel. With integrations to 100+ technology partners, Olo boasts a large and flexible restaurant commerce ecosystem where brands can build a digital experience. The vendor states that currently over 500 restaurant brands use Olo to grow digital sales, become more profitable, and preserve direct guest relationships.

Olo Features

  • Supported: Food Delivery Management
  • Supported: Restaurant Payment Solution (Olo Pay)
  • Supported: Online Ordering

Olo Screenshots

Screenshot of Sweetgreen Online Pick UpScreenshot of Online OrderingScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Olo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States of America, Canada
Supported LanguagesEnglish

Frequently Asked Questions

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

ChowNow, Toast Point of Sale, and Aloha Cloud are common alternatives for Olo.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of Olo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(60)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.

Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.

The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.

However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.

Attribute Ratings

Reviews

(1-25 of 36)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Order Throttling
  • Availability of products
  • Managing Store Hours
  • How to adjust order throttling
  • Accessing the customer dashboard when inputting new orders
  • Cleaning up the customer database (multiple customer profile with the same information)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reliable system.
  • Great reporting.
  • Willingness to listen to customer feedback.
  • Onboarding process can be complicated and time consuming.
  • There are infrequent API issues with the 3rd party DSPs.
  • Building out a group ordering and catering platform for non full service restaurants.
December 08, 2022

the best

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • All in one place/ easy to use
  • send email notifcations on changes to orders
  • sends changes when online is not working.
  • turn of easier
  • let us know big orders earlier
  • Change synic system better.
December 08, 2022

Constructive Feedback.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Olo handles e-mails really well when we need some support for a technical issue.
  • Easy to locate orders for a customer.
  • Olo is good when requesting a new delivery.
  • Transfer orders from store to store.
  • Modify existing orders and send to POS again with the correct order.
  • Process refunds with third party deliveries.
December 08, 2022

OLO review.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Throttling.
  • Sending tickets to the kitchen.
  • Website is easy to navigate.
  • Fraudulent credit card usage.
  • Throttling is difficult for some to understand.
  • 86ing items can be a little difficult to navigate.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Refund capabilities
  • Order look up capabilities
  • Amount of order history stored
  • Inability to remove items from platform while setting a duration for the removal of said items.
  • Lack of notification for larger orders being placed prior to print time.
December 01, 2022

Olo for the win!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides information in a simplistic and non confusing way
  • Never has any issues or is “down”
  • Phenomenal customer support for any issues you do encounter
  • Just a personal preference but the color scheme could be better
December 01, 2022

Olo for the win!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Streamlines orders
  • Easy to use
  • Easy to manage from the back end
  • Some descriptions (ie: "rails") don't always make sense. Use of simpler, more detailed descriptors would be good.
  • More visibility into data on the front end
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides good customer service through both the account managers and their support desk
  • Provides a great online platform and payment interface
  • Always innovating and adding new features
  • Open to new feature requests that expand the functionality of their platform
  • Multi channel control of users of associated company concepts. The ability to quickly add a user to multiple separate company channels.
  • Ability to edit pending future orders for date/time/notes
  • More detailed explanations of each function under the "roles" created for users in user management.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
  • If there are issues with our equipment, Olo is quick to respond and get us back online.
  • Maybe having an option to provide sticky printer paper to our busy restaurant managers on an autoship basis.
November 30, 2022

OLO is my favorite!

Pam Goldsmith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integrate 3rd party platforms into POS
  • set up our store on Charleys.com
  • hard to set up rails
  • hard to set store hours
  • lead time to set up new stores keeps getting longer
  • I would like them to make it so after a store is set up to our specifications, it can be used as a template. They keep missing stuff when setting up new stores.
Josh Patton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • POS Integrtaion
  • 3rd Party Delivery Integration
  • Ease of use back end
  • Multiple split payments for group orders
  • Getting brand admins to utilize more of their features
  • Accounting for third party more easy to understand how fees and such go through
September 09, 2022

Olo is A-OK

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Monitoring open orders
  • Rails Analytics
  • Managing Dispatch settings
  • Tracking on=line sales in real time
  • Order ID Search
  • Send a e-mail of disabled stores as a reminder to check on status
  • Send an e-mail of 86d product in a particular location to check on status
  • Send an email if a location isn't able to receive orders
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It details very well the items guests are ordering.
  • Easy to add items.
  • Good transfer from olo to our pos system.
  • Very user friendly.
  • Tax exempt at order level and be able to pay for.
  • When the guest call to place an Olo order the manager should be able to place one as a manager. Have to go through more steps than necessary and have to add a lot of info.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very fast at receiving and orders.
  • Allows for easy refunds for guest transactions.
  • Allows us to turn on and off certain items if need be.
  • Menu editing is a little tedious.
  • Not allowing to set time limits according to the flow of the restaurant.
August 25, 2022

Easy Breezy.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Maximize ordering.
  • Takes the need of answering phone calls.
  • No need to store credit card info internally.
  • Moving orders from location to location.
  • Maps of customer base.
  • Customer reporting i.e Lapse reports.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service
  • New product development and promotion
  • Decision making based on empirical data
  • Customer surveys
  • Communication between departments
  • Follow-up on Google Ordering
  • Better connection and communication between third party vendors
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