Name: Ombud
Rating: 10 (2 reviews)
Author: Ombud

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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### Proposal Management
Users consistently praise Ombud for its streamlined and efficient proposal management capabilities. The tool's ability to centralize content for reuse and facilitate collaboration among team members has been a game-changer for many organizations. Reviewers highlight the time-saving benefits, improved response quality, and higher win rates achieved through Ombud's proposal management features. Additionally, the platform's user-friendly interface and top-notch customer support have garnered positive feedback, making it a valuable asset for businesses looking to enhance their proposal development processes.

### Content Management
The reviews collectively highlight Ombud's content management capabilities as a standout feature, with users consistently praising its effectiveness in organizing, curating, and reusing content. Users appreciate the ease of access to reference materials, the streamlined process of responding to RFPs, and the overall improvement in content quality and efficiency. While some minor usability issues were mentioned, the general consensus leans heavily towards Ombud being a reliable and valuable tool for content management in various business contexts.

### Customer Interaction
Users generally praise Ombud for its efficiency in managing questions, answers, and questionnaires. The consensus among reviewers is that Ombud's customer interaction capabilities are robust, with many highlighting the ease of finding and reusing historical content for various customer-facing documents. While some users mention minor interface challenges, the overall sentiment leans towards positive experiences with Ombud's customer interaction features. The tool's ability to streamline responses, enhance response quality, and provide excellent customer support are commonly cited as key strengths in facilitating effective customer interactions.

### Quality Assurance
User feedback consistently highlights Ombud's exceptional quality assurance capabilities, with a strong emphasis on the platform's ability to enhance the quality and accuracy of responses. Customers appreciate the ease of use and efficiency in maintaining high standards of response quality. The consensus among users is that Ombud's quality assurance features significantly contribute to streamlining processes and ensuring consistent, top-notch responses across all business areas.

### Collaboration Tools
Users consistently highlight Ombud's collaboration tools as a key strength, emphasizing the platform's ability to facilitate smooth collaboration across teams and departments. The intuitive nature of the tools enables effective cross-functional collaboration, streamlining communication and enhancing productivity. While some minor product requests have been noted, users generally appreciate the platform's robust collaboration features and its positive impact on teamwork and content management.

### Team Coordination
Users consistently praise Ombud's team coordination features. They highlight the ease of dividing assignments among team members and tracking progress efficiently. Despite occasional minor bugs, users appreciate the support team's responsiveness in addressing any issues that arise. The ability to collaborate effectively, assign tasks, and monitor team members' contributions is a key strength of Ombud, enhancing overall workflow and productivity.

### Workflow Efficiency
User sentiment regarding Ombud's workflow efficiency capabilities is generally positive, with many users highlighting the significant time savings and productivity improvements achieved through the platform. The ability to streamline assignments, reuse existing content, and easily nominate and approve new content are key features that contribute to enhancing workflow efficiency. While some users have noted minor bugs and formatting glitches, they acknowledge Ombud's proactive approach in addressing these issues and continuously improving the platform. The structured approach to RFP responses and the content suggestion and curation mechanism have been particularly praised for reducing response time to RFX documents and ensuring accuracy in responses.

### Document Handling
Users consistently praise Ombud for its document management capabilities, highlighting its efficiency in handling various types of documents such as RFPs, security questionnaires, and reference materials. While some users find the interface slightly challenging for entering answers and visualizing the final document format, the majority appreciate the platform's ability to quickly find relevant answers from previous documents, enhancing productivity and information accuracy. Additionally, users note that Ombud has significantly streamlined their document handling processes, reducing response times and ensuring content is up-to-date and centralized for easy collaboration.

Users of Ombud have experienced significant time savings through the software's content reuse capabilities. By organizing and tagging content, users can efficiently search for information, leading to streamlined workflows. Collaboration with other departments and subject matter experts is simplified with the Tasks feature at the Question level. Ombud is highly recommended for content collaboration and management, meeting user needs while ensuring the security of business content and documents. The Ombud team has provided supportive and accommodating assistance during implementation and ongoing usage.

Compared to other proposal software, users find Ombud easier to navigate, enhancing job efficiency. Historical RFX responses no longer require lengthy response times as Ombud simplifies inputting commonly asked questions and cross-referencing previous questionnaires and RFPs. This promotes consistency and speed across all business areas by accessing high-quality past responses. Ombud's centralized platform enables efficient collaboration, allowing easy tracking of team progress and project completion. While initially challenging, users become more proficient in navigating Ombud with experience. The software enforces answer consistency and integrity checks, resulting in time savings and improved data quality.

Ombud serves multiple use cases beyond RFPs, including security due diligence documents, customer questions, analyst surveys, and content curation. Users appreciate its modern UI, responsive customer service, and solid functionality, leading to contract renewals. Automating RFP processes with Ombud increases deal velocity, cross-functional collaboration, and employee productivity. It eliminates the headaches associated with storing reference content in Word documents by offering a more efficient solution. With a structured approach to RFP responses, Ombud reduces response time while enforcing accuracy. It improves customer communications throughout the sales cycle and enhances knowledge sharing. Overall, Ombud saves time and effort by eliminating repetitive questions across RFPs, benefiting sales teams while minimizing reliance on security/compliance teams.

Clunky User Interface: Several users have found the user interface of Ombud to be clunky and not as smooth as working in Microsoft Word. They have expressed difficulty navigating and performing tasks quickly.

Difficulty Assigning Tasks: Some users have expressed frustration with the difficulty of assigning questions to others and determining assigned tasks. This can cause delays in workflow and hinder collaboration among team members.

Lack of Tagging Functionality: Users have mentioned annoyance at not being able to tag people in the comments. This makes it challenging to directly notify specific individuals about updates or changes, resulting in a less efficient communication process.

Users highly recommend using Ombud without hesitation, stating that it is the best and encouraging others to invite Ombud in to uncover its potential. They also suggest being realistic about the return on investment and identifying stakeholders. Additionally, they recommend exploring Ombud's roadmap for upcoming features and search functionality, which they find valuable for driving efficiency and improving the quality of RFx's. Furthermore, users suggest utilizing Ombud when facing the challenge of reviewing numerous questions in an RFI, praising its effectiveness in this regard. Overall, users praise Ombud as a great product with an excellent staff. They advise investing in maintaining and expanding the reference content library to achieve greater success with Ombud, ensuring that reusable responses are current and meet quality standards.

Bidsketch is a sales proposal automation software solution offered by Bidsketch.

BidSketch

Ignition is a platform for professional services that automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.

Core

Pro+

Solo

Ombud

Application for automating construction of sales proposals and/or scanning content for ambiguous or non-compliant language

Proposal

Ombud's agile platform supports customizable and robust template creation for any sales content use case!

Ombud's task-based dashboard makes it easy to get through your to-do list to get sales content out to your prospects faster.

Customers rely on Ombud to automate the content-centric activities in their sales process. Industry leaders such as Rapid7, AmerisourceBergen, LogMeIn, Kronos, and Marketo are reducing their sales cycles and increasing revenue conversion with Ombud. Reduce your level of effort by 50% or more, so your team can spend more time selling and providing value to customers.

This guide highlights the six key areas
Ombud enables remote teams today - and can
enable yours tomorrow.

Proposal Creation & Organization

Features related to creating new proposals and saving proposals, including re-using portions of prior proposals.

Proposal branding

Allows users to create branding rules and/or scan proposals for brand compliance.

Proposal templates

Allows users to utilize proposal templates for standard proposal layouts, with variable fields.

Proposal content library updates

Users can update saved proposal language and standard proposal content.

Guided proposal creation

A proposal authoring wizard, question flow, recommendations, or other elements guide salespeople in authoring proposals based on the particulars of the deal.

Searchable proposal database

Proposals are organized in a central repository; users can easily locate proposals within the database.

Proposal Collaboration & Workflow

Features related to collaborating on proposals and automating proposal workflows, from creation to editing and approval.

RFP management & response

Proposals can be created based on RFPs received.

Proposal collaboration & approval

Users can review and revise proposals in a collaborative fashion; may include versioning and/or automated approval workflows.

User permissions/proposal editing controls

Users can set appropriate, granular controls over who can view vs. edit elements of proposals.

Sales proposal workflow

Proposals fit conveniently into the sales workflow on both ends (coordinating content to create proposals,  and moving from proposals to contracts/revenue); proposal automation improves sales efficiency.

Proposal automation user interface

User interface for setting up proposal automation is user friendly and easy to navigate.

Proposal Delivery

Features related to the distribution of proposals to clients and client interactions with proposals.

Proposal distribution

Options for providing proposals to clients are robust and convenient. May include hard copies, electronic files (PDF, Word, RTF, HTML), or online proposals via links to custom URLs.

Interactive proposals

Proposals are actionable; clients can select between options, choose from multiple agreements, upsell themselves by selecting add-ons, and/or sign agreements electronically.

Proposal content tracking

Reporting & analytics around proposal content engagement and performance, e.g. what content clients spend time reading, and what content makes for a successful deal

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Ombud

Overview

What is Ombud?