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ON24

ON24

Overview

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

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Recent Reviews

ON24 is a win!

10 out of 10
January 29, 2024
Incentivized
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. …
Continue reading

ON24 To the Rescue!

8 out of 10
January 23, 2024
Incentivized
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Event registration (357)
    9.6
    96%
  • Q&A (378)
    9.6
    96%
  • Slideshows (359)
    9.3
    93%
  • Record meetings / events (362)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

98 people also want pricing

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Eventleaf is event registration software by Jolly Technologies. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track invitation status, manage contacts, and sell tickets online.

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…

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Features

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.7
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.6
Avg 8.3

Virtual Event

These are features for Virtual Event software.

8.6
Avg 8.1
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Product Details

What is ON24?

Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.

ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

ON24 Features

Virtual Event Features

  • Supported: Email marketing
  • Supported: Audience engagement
  • Supported: Event analytics

Online Events Collaboration Features

  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Handouts

Online Events Marketing Features

  • Supported: Branding options
  • Supported: Integration to Marketing Automation
  • Supported: Attendee list export

Online Events Security Features

  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list

Online Meetings / Events Features

  • Supported: Calendar integration
  • Supported: Record meetings / events
  • Supported: Slideshows
  • Supported: Event registration

ON24 Screenshots

Screenshot of Red Whale creates webinar series, Deep Dives, to engage General Practitioners.Screenshot of SAP Concur takes its customer activation workshops virtual with ON24.Screenshot of Atheanhealth broadcasts an authentic conversation with industry thought leaders to its audience.Screenshot of SAS creates webinar series, Analytics in 20, to education product best practices in short amount of time.Screenshot of NVIDIA creates always-on content library filled with webinars with ON24 Engagement Hub, segmented by different languages and geo-locations.Screenshot of ADP, using ON24 Target, creates personalized landing pages to encourage and accelerate ADP benefit enrollment.  This resource page has on-demand webinars, help articles and ways to immediately enroll.

ON24 Competitors

ON24 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

GoTo Webinar and Webex App are common alternatives for ON24.

Reviewers rate Q&A and Event registration highest, with a score of 9.6.

The most common users of ON24 are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(628)

Attribute Ratings

Reviews

(1-25 of 203)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities in our Software. But at the same time we also host webinars aimed at potential customers to help with brand awareness and lead generations. ON24 helps us to make customers better informed about our product and gain leads for sales to follow up on.
  • Audience console that you can design completely to your organizations brand
  • A lot of engagement options during webinars, both live and on demand
  • A lot of data to report on and that we use for follow up
  • Integration with Hubspot that helps us with the automation AFTER a webinar
  • Dutch is not supported yet as a language for On Demand captioning
  • More flexibility on registration pages
  • Easier integration options for Hubspot. The integration it pretty complex and not that out of the box
I think ON24 is very well suited for when you are a global operating organization and wanting to host webinars. It is really easy to schedule a webinar in different time zones. Next to that it's easy to create simulive webinar in order to make webinar available around the world

I do think that ON24 is a little on the pricier side which might make the tool a little too expensive for smaller organizations.
Alex Gant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use On24 for external facing client webinars. We want to showcase our expertise to our clients but also provide them with updates on industry trends and engage them in scientific and commercial conversations and dialogue to stay up on trends and up-to-date in a variety of areas across all of our businesses. We have events that range from panel discussions, lecture style presentations, and fireside chats with invited guests and clients.
  • Immediate analytics following webcasts
  • Quick and efficient tech support
  • Recommendations on ways to improve engagement
  • Extra emails to participants more than 1 day after the webinar would be nice so we could have some extra touchpoints
  • Some overarching year-over-year analysis would be great
  • The ability to omit specific events from data reviews in case we don't want to include a smaller invitation-only event or internal event into our data scores and averages
There are some scenarios where we have wanted to use On24 but could not due to some limitations. It would be nice to allow someone to have a login for private events that other admins could not access. Internal events are maybe not ideal for On24 because the internal staff data, engagement, and attendance numbers would impact the overall data and engagement from clients
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Using ON24 to support your quarterly webinar program for increasing product awareness and adoption is a strategic approach that leverages digital platforms to engage your audience effectively. ON24 offers a versatile platform that allows for a blend of live events and on-demand content, catering to various preferences and schedules of your audience. Here's an expansion on how you can utilize ON24 effectively for your webinar program:1. **Live Webinars**: Conducting live webinars allows for real-time interaction with your audience. You can host product demonstrations, Q&A sessions, and live polls to engage participants actively. Live webinars create a sense of urgency and exclusivity, encouraging attendance and participation. Additionally, they enable direct feedback and immediate response to queries or concerns, fostering a dynamic and interactive learning environment.2. **Direct-to-On-Demand Webinars**: Offering on-demand webinars provides flexibility for participants who may not be able to attend live sessions due to scheduling conflicts or time zone differences. By recording and making webinars available on-demand, you extend the reach of your content and ensure accessibility for a broader audience. Participants can access the material at their convenience, allowing for self-paced learning and repeated viewing, which can reinforce key messages and increase retention.3. **Educational Roundtable Discussions**: In addition to product-focused content, you can use ON24 to host educational roundtable discussions and thought leadership activities. These sessions can cover industry trends, best practices, and emerging technologies, positioning your company as a knowledgeable authority in your field. Roundtable discussions facilitate peer-to-peer learning and networking opportunities, encouraging engagement and fostering a community around your brand.4. **Interactive Features**: ON24 offers various interactive features that enhance audience engagement during webinars. You can incorporate live chat, polls, surveys, and downloadable resources to encourage participation and gather valuable feedback. Interactive elements not only make the webinar experience more engaging but also provide insights into audience preferences and interests, which can inform future content development and marketing strategies.5. **Analytics and Reporting**: Leveraging ON24's analytics and reporting capabilities allows you to track webinar performance and measure the effectiveness of your program. You can gather data on attendance rates, engagement metrics, and audience demographics to assess the impact of your webinars and identify areas for improvement. Insights derived from analytics enable data-driven decision-making, helping you refine your webinar strategy and optimize results over time.By leveraging ON24 for your quarterly webinar program, you can effectively increase product awareness, drive adoption, and position your company as a thought leader in your industry. Whether through live events, on-demand content, educational discussions, or interactive features, ON24 provides a comprehensive platform to engage your audience and achieve your marketing objectives.
  • Support
  • Ease of implementation
  • Customization option
  • Reporting capability
  • Copying previous webinars as a template for future webinars
  • Integration with other software
Well suited to support using digital events to improve product awareness, generate pipeline and gather customer intellligence.
April 03, 2024

ON24 Platform Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lead Generation, Existing User Product Marketing, Townhall/Internal Events
  • Admin User Interface
  • Platform/Tech Stability
  • Service/Support, Training, Knowledge Center
  • Continuous Development & Feature Inprovements
  • Update Admin UI and setup process for Simu-Live webinars
  • Allow more Admin Users per workspace/contract
  • A webinar setup 'wizard' or 'checklist' UI that ensures all the puzzle pieces are in place for webinars - there are a lot of moving parts and options which can be difficult for a new Admin
ON24 provides a feature-rich platform with options to fit multiple use cases.

ON24 provides an excellent support and training program and resolves issues quickly & thouroughly.

ON24 continues to develop and enhance their platform.

ON24 has been a great partner and demonstrates their willingness to see our company succeed. They welcome feedback and continue to improve the overall offering.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Webinars with clients and potential clients.
  • Provide interactive screens
  • Provide customizable screens
  • Allows speakers and moderators to communicate behind the scenes
  • Allow audience members to chat
  • Allow speakers to more easily change content on the fly
Works very well for presenting webinars to clients and potential clients.
January 29, 2024

ON24 is a win!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. We highlight all of our products each year with roughly 80+ webinars and also utilize the program to host virtual events.
  • Lead tracking.
  • Integration with other programs.
  • Great customer support.
  • Easier customizable consoles with graphic design.
Great for lead generation and top-of-funnel outreach. Great at supplemental resources and making things look really nice for the customer experience. It doesn't seem to nickel and dime its customers on product options.
January 23, 2024

ON24 To the Rescue!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and the cloud based software enables our team to effortlessly plan and organize events from the office or remotely.

ON24 addresses the shortcomings that ZOOM and Microsoft Teams have in terms of having multiple users and video boxes for a virtual meeting.
  • Cloud based technology
  • Ability to facilitate virtual client events
  • Call and video quality
  • Analytics and Reporting Capabilities
  • Customization of branding elements and registration pages
  • Integration with Microsoft Outlook
ON24 is incredibly useful for hosting virtual events and meetings where the attendee list is greater than 100 people. It's less suited for small intimate virtual events where the attendee list is below 20 or so people.
Martha V Padilla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for internal webinars to give further discussion on trends, programs, software's, and report evaluations. Currently we are aiming to maximize SQOs and increase pipeline.
  • report URL dashboard
  • multiple webinars at the same time.
  • having online guides + the webinerd community
  • Emails should have analytics too
  • Key moments did not make a good impression on me, the idea is good but when I embedded it into the email it didn't work or look properly formatted.
  • I dislike that on the elite studio update it took away the webinar title and the webinar id number.
the audience console is very attractive on ON24.

I disike that another package needs to be purchased in order for webcams and audio to active for the audience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ON24 allows us to host webinars and collect robust analytics to make informed decisions. We use ON24 for our entire Marketing team to qualify leads and interact with customers. ON24 makes this process seamless and easy. Reliable platform that is moving in the right direction. We have been using the tool for a number of years and love it.
  • Webinar analytics
  • Branding
  • Ease of use
  • Pricing
  • Archive video quality
  • Customization
I think ON24 is the best-in-class tool for webinars. It hits all of the marks for things you want a webinar tool to be able to do, while providing excellent analytics. The ability to interact with other presenters on the backend and seamlessly talk to the attendees as well is great.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webinars for clients and within the company. Town halls, training, sales meetings, and product launches. We use the poll and the survey features to up engagement and they are easy to set up and use. I like to use the recent highlight feature to point to the Q&A box and get more people to submit questions for the speakers and the moderator.
  • on-demand webcast
  • RTMP streaming
  • simu-live
  • lobby music choice
  • not being able to delete the first slide deck (only replacing is an option)
  • CS rarely reads the event ID in the chat and instead always asks for it
more suited: RTMP streaming, simu-live, on-demand. Product launches, town halls, webcasts, and sales meetings. less suited: for a-synchronous communication and small two-way events. Typically we use it when one or a few presenters need to present and for privacy reasons we can't show the public or have their voices recorded: in this instance the Q&A box does a great job as, compared to a regular chat, it can be moderated before the questions are answered.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For demand generation - lots of webinars. Used for thought leadership and to connect with prospective customers/clients.
  • Easy to use interface.
  • Very little tech problems. easy to connect for producers and presenters.
  • Easily accessible backend reporting.
  • Great customer service.
  • Storyboard. Lately, I have to minimize the window to be able to drag the storyboard and see it. Used to not have this issue.
ON24 is one of the best and easiest platform to use for webinars. I used to use Zoom or Webex and it did not have the same capabilities, and brough it a lot more tech issues. I like that in ON24 if you accidently exit out of the webinar, it doesn't mean the webinar ends, unlike in other platforms. If there are tech problems, its also great to be able to call in. The interface is easy to use and easy for presenters and producers to navigate. I like that the webinars automatically record, you don't have to press an extra button to record which is one less thing to worry about. Unlike other platforms where you'd have to remember to do that. Customer service is also great, always willing to help. Service is quick
Jennifer Browning Peters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ON24 allowed our Digital Customer Success program managers to effectively present product specific and thought leadership content to our customers to improve engagement, adoption, and surface opportunities in the moments that matter. We needed a solution that would seamlessly let us present on-demand and live content to our customers with tools that would allow customers to engage with the material being presented. Additionally, we needed effective reporting to understand customer sentiment in addition to registration and attendance.
  • Engagement tools to help audience members focus on the important pieces of the material.
  • Back end analytics allowed for us to understand customer sentiment.
  • Produce live panel discussions in addition to showing slideware and polls.
  • Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.
  • Unless you had a primary user license, notifying the support team of an issue during a webinar was difficult.
  • Recording audio slide to slide for on-demand webinars was sometimes wonky.
ON24 allowed us to present on-demand or live webinars. Additionally, we could pre-record content and set it up as simu-live which allowed us to more easily interact with the audience's questions. There was also a Sim-2-live feature, which allowed you to play pre-recorded content and would then move you to live audio to give you the opportunity to take questions live. This piece did not allow for us to turn on video so we could be more personable with our audience. This is great if you want a panel discussion, set up a produced video slide presentation, or simply use slides. We only had the webcast elite version, which did not allow us to turn on a feature to allow for our audience to participate vocally. We had to encourage audience members to use the live audience chat which everyone in the audience could see, or share comments questions via the Q&A.
September 15, 2023

ON24 after 2yrs

Petr Smazik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using ON24 on daily basis. For external use this would include to generate new opportunities through webinars, provide customer update sessions and workshop via their Forum platform. B2B we are doing something around 150 virtual events a year, ON24 helps us to manage the content before and after the events by using their Engagement Hubs for On-Demand videos.

Internally we are using ON24 to stream to our employees worldwide.
  • Webcast
  • Forums
  • Broadcast
  • Ease of use
  • Setting up templates
Our internal TownHalls are using the Broadcast option from ON24, this is streamed to about 3k employees. We have never had an issue with this solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 to support our busy webinar programme at our company. Used for both internal/external webinars, ON24 supports the facilitation of around 6-7 webinars per week. We integrate the data and analytics from ON24 into our CRM tools to help support our Marketing and Sales teams across the business. ON24 has helped us provide engaging and attractive webinars to our audiences.
  • Provide Engagement Tools
  • Reporting & Analytics
  • Flexibility of Design
  • Complexity in some places
Facilitating webinars anywhere from 5-1000 attendees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am leading the webinar organisations (promotions, setup, monitoring) for EMEA region. After 3 years experience, I am very familiar with the platform. We organised more than 200 customer focused webinars since we started only for our company. It is very easy to set up a webinar, create the registration page and front console. ON24 made some updates to their engagement tools, and they are very useful. Also, connecting via webcam to prerecorded + rollover setup was the most efficient update for me.

Yet, there are still some limitations on designing the event's registration page, front console and engagement hub design. They are improving the features, but there should be more options. Also, there is no video editing option on the platform. Although there is a small issue in the recordings or presentations, we need to reupload the content. Digital events are getting more popular and competitive every day. ON24 should synchronise with other main video platforms easily to increase its visibility. Additionally, it would be great to have some AI generated tools inside of the platform. I think it will change the whole experience to increase the quality of content and usability.

Moreover, ON24 has one of the best support teams anytime when we need it. They are always friendly and responsive. I would like to work with ON24 in the future, but we always need more updates on the platform to catch the fast-tracking improvements in the digital world.
  • Customer support
  • Collecting all webinar reporting
  • Variety of engagement tools
  • Design limitations
  • AI features
  • Online content editing
ON24's support quality makes the biggest difference for me. They are always responsive and helpful for any issues. Also, now very familiar with the platform. It is especially one of the best virtual event platforms for enterprises and big companies. We plan to move more with ON24 in the following years.
Denis Mutsky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We conduct regular webinars with different types of HCPs (healthcare professionals) - pediatricians, oncologists, and more. This helps us to only build communities of HCPs where they share common problems and solutions but also promote our products. On top of that, these kind of webinar help us to build trust with our company and increase overall brand awareness.
  • Customer support
  • Online webinar management
  • Comprehensive email builder
  • Add comprehensive landing page builder
  • Add drag and drop functionality into emails
  • Improve UI/UX interface as the current one not very intuitive
ON24 is a good tool to use when you want to host a webinar be it live or recorded.
Jeffrey Nasiatka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 to create webinars and generate leads for our sales teams.
  • Great platform
  • Reliable connectivity
  • Ability to facilitate an interactive audience
  • Make the platform more modern with social media or Youtube like elements
ON24 is perfect for long form webinar presentations where business leaders are making potential purchase decisions or get top level exposure to a brand.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ON24 is used as an engagement platform. It provides the ability to have high-quality engaging webinars while being able to save templates and reuse assets. It’s allowed us to scale our program dramatically and increase engagement with webinar-specific tools. The ideal use case is for one to many webinars.
  • Engaging Webinars
  • Quality Video
  • Helpful Support
  • Webinar UI
  • Control of Prerecorded Events
  • Email Setup Difficult
It’s best when you’re doing something you’re comfortable with and follow a checklist. You get the most out of it when you’re comfortable, able to use the UI, and make sure everything is triple-checked. It’s at its worse when you skip any steps, forget any settings, don’t validate your previews, and run into any issues. When it works, it’s perfect, when it doesn't, you have to call support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 on a quarterly basis (within my team) to run our Economics for Business Programme. It allows us to reach a wide pool of people given our audience base is wide reaching across UK (and not honed into a specific region). It also syncs up with our Marketo system making it easy for us to receive attendee updates and feedback on our events. It essentially smoothes our communication and also alleviates work that needs to be done from an events perspective. It's the virtual webinar system that we use, plus the analytics/reporting that comes with that.
  • ON24 expert on all the calls
  • Syncing with our marketing automation system
  • Interactivity features such as polls and live Q&A
  • Technical issues have appeared a lot
  • Costs have also recently increased (challenging us to review other alternative options)
  • Video functionality can feel a little dated at times
It works well when you audience is located all over a specific region (in the UK in this instance).
It also works well in this new hybrid world where less people are going into the office everyday and instead can login and attend the event at home.
ON24 can feel dated at times so we feel perhaps we should invest in adding new features to our event setup.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using ON24 for our virtual webinars and vendor shows. We have used both Hub's and Virtual Environments with ON24 and see the benefits in using both depending on what kind of event you're looking to host. We've hosted one off sessions, webinar series and internal conferences using ON24 and have had much success.
  • Recording sessions is super easy and your library stays with you as long as you have a contract.
  • Teaching others to use the platform is relatively easy and user friendly.
  • There are are a ton of engagement tools that are useful when setting up an event.
  • It's very hard to nail down a contract with ON if you've done your research. We've made a heavy investment and when our contract was up for renewal felt like the ON24 team was not being transparent in how they got to our investment for the upcoming year.
For pre-recorded and live sessions ON24 is great. Everything automatically records so you don't have to worry about having additional recording software running on your computer. All sessions are automatically archived and available for the term of the contract which is nice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ON24 is used by our Marketing Department to host webinars for both customers and prospective customers. Our team uses it as a way to communicate with customers about their current products and help to drive health + adoption. The Growth Marketing team uses it as a way to host webinars for prospects to hopefully drive new interest in our company.
  • It has a great integration with Marketo which makes it easy to automate events.
  • It's easy to clone events and import content from previous events to a new one.
  • Very great CSM team!
  • The interface is not intuitive to use! It's taken a while to learn how to do basic things, and it's very easy to make mistakes.
  • The software is buggy - there have been a few times where it's totally down for even more than a day at a time. We also often get complaints from viewers during webinars that they can't hear us or the picture is blurry.
  • No matter you how upload your content, it comes out blurry.
ON24 is great for helping you automate processes, particularly if you use Marketo. The Marketo/ON24 integration allows you automatically import attendee/no-show data to send emails. This is helpful when passing attendance data to Salesforce as well. I also appreciate that ON24 makes it easy to replay webcasts. ON24 has a lot of little technical bug issues that make it not always the most reliable. For instance, we often hear from viewers that the slides/video is blurry when we're meeting all of ON24's recommendations/requirements. We've also had issues with screen sharing, and it was not always going through for all viewers. I'm not sure if other webcast platforms have similar issues, but it's definitely a challenge with ON24.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 as a platform for our webinars. As opposed to Zoom, ON24 provides a much cleaner customer experience. It enables the customer to access resources when they need them. It also provides great options to report on engagement which is a terrific way to improve the sales journey.
  • Format
  • Support
  • Customisation options
  • Would love to access a recorded demo to share with colleagues instead of attending a live one.
ON24 is an amazing platform to engage with customers on a highly professional level. Zoom is great for meetings but if you want to reach a wider audience, and have the opportunity to really showcase the high class of your business, then you cannot get around ON24. Intuitive to use, friendly tech and sales support always available, and overall a fantastic user experience. We love using ON24 for our webinars and will never look back to Zoom.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our Field Sales teams were unable to engage in person with our potential Medicare health plan members. Our marketing team had to react quickly and ON24 was the company that fit the bill for being able to provide a tool where our field sales teams could engage with potential members. ON24 is such an excellent tool. The team was able to use the analytics to track engagement. While we began with enrollment seminars, we ended up scaling our webinars into other areas to put our field sales teams out in front of potential health plan members.
  • Engagement tracking - how long an attendee stays on the webinar.
  • Registration page customization.
  • Email offerings - reminders and thank you.
  • Ability to customize the console with our company's content.
  • Break out rooms.
  • An easier way to slice and dice the analytics - would like to see ON24 up their game in that area.
  • Our team likes that ON24 is very self-service-oriented, there are some situations that don't fit into the self-service and sometimes require a conversation with a live person (not a chatbot) - would be great if there was a help desk type of contact.
ON24 is THE best webinar experience company. They offer so many webinars that provide guidance and assistance. Because of these many offerings, the team has been able to really "up their game" in terms of the experience we are offering our salespeople and how they are pulling beneficiaries in. Our sales team has realized an abundance of enrollments due to the ON24 platform. ON24 has a very robust library of information. 99.9% of the time, the team is able to find the answer he/she needs when they come up against an obstacle. ON24 also integrates flawlessly with our CRM system. They are a tremendous partner and we are so grateful for such an amazing platform!
May 15, 2022

Great platform

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for all internal and external meetings. In a time when most events became virtual, we were really able to use ON24 over the last two years to provide successful events in a time we could not meet in person. All of the updates and changes have been very beneficial.
  • Polling and Survey
  • Personal Touch
  • Closed Captioning options
  • Media and Video sharing
  • Pinning Speakers
  • Interrupter for hard of hearing on screen with the speakers.
  • Screen Share not being in media player and should be in the slides area.
When you need the audience to participate in the call, not just in a chat.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to host virtual events, both for potential clients and current customers. They vary from informational sessions to sales pitches, and fund events. It is used across Marketing, Customer Service, Sales, and Customer Experience teams. We were able to host virtual city visits during the pandemic which helped keep our customers engaged when they couldn't travel.
  • Registration
  • Video Quality.
  • Audio Quality.
  • I little more analytics.
  • Chat/Networking.
  • Educational Pricing.
If you need to engage customers or potential clients in a larger scale event, this is much easier to use and run than a Zoom webinar or a Teams webinar. Much easier for the end-user to register and they don't need an app or an account to join. Very user-friendly.
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