ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
ON24
ON24
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
Recent Reviews
Overall great product and value for our business needs
We use On24 for external facing client webinars. We want to showcase our expertise to our clients but also provide them with updates on …
ON24 Has it all...and more!
Using ON24 to support your quarterly webinar program for increasing product awareness and adoption is a strategic approach that leverages …
ON24 Platform Review
Lead Generation, Existing User Product Marketing, Townhall/Internal Events
On-Demand Course Certifications Made Easy!
Our firm uses ON24 primarily for client webinars, that include Continuing Legal Education Courses, and Marketing/Customer Engagement …
ON24 as a webinar platform
Webinars with clients and potential clients.
ON24 is a win!
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. …
ON24 To the Rescue!
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and …
Taking our companies webinars into the future
We use ON24 for prospect and customer webinars. We were struggling to get attendees as well as struggling to keep people's attention …
My favorite webinar platform
We use it for internal webinars to give further discussion on trends, programs, software's, and report evaluations. Currently we are …
On24 for B-2-C Marketing
We use On24 to host webinars for potential clients and to share our expertise with a wider audience. On24 allows us to offer better …
ON24, a customizable, robust platform
ON24 allows us to host webinars and collect robust analytics to make informed decisions. We use ON24 for our entire Marketing team to …
Great branding and customization capabilities, but behind the curve on video events
We use ON24 to produce sponsored webinars in cooperation with our advertising partners. To a lesser extent, we also use it for editorial …
ON24 for great webinars and more
Webinars for clients and within the company. Town halls, training, sales meetings, and product launches. We use the poll and the survey …
Always keep up with technology.
For demand generation - lots of webinars. Used for thought leadership and to connect with prospective customers/clients.
How ON24 Differs From Its Competitors
Use Cases for Analytics Insights
We integrated ON24 with our marketing automation tool, Hubspot. And with the data we get from ON24 we send automated follow up emails (attendees & absentees). But we have also automated the process of information requests. So, when someone requests a certain piece of content through a Poll, we set …
Innovation
ON24 released new features on a regular basis, I think about twice per quarter. One of the improvements that I particularly liked is the updated UI for producers and presenters. It's much more modern and easy to use. For me as a preseter and/or producer it's now easier to work in the backend.
Next …
Next …
Use Cases for Analytics Insights
We haven't used the lead scoring feature in enough detail, and mostly because it isn't always helpful for a non-marketing person or for a one-off event. It's nice to show the 'heat' level of a hot or warm lead, but I'm not sure our business development teams are using …
Innovation
We have started to use the AI technology built in to turn around quick summary thought leadership pieces and highlights from a webinar to put out on social media to capture the main discussion points from a webinar. It was a nice starting point for us for a longer written piece and was a nice …
Use Cases for Analytics Insights
We are in the process of integrating the platform with our CRM to provide our sales team with additional customer insights to help with the sales process. We use the results of surveys at the end of each webinar to help develop content for future webinars and are investigating the use of …
Innovation
Through their constant innovation ON24 challenges me to use their new features to the benefit of my audience. New tools and features are constantly be created or upgraded which allows me to take advantage of them by offering my attendees an improved user experience which in turn results in a more …
Use Cases for Analytics Insights
We have optimized our Lead Scoring based on multiple factors and engagement behaviors now that we have them as a consideration.
We review/track content downloads and CTA clicks to provide a benchmark to our exective team - demonstrates user excitement and interest in our products/topics.
We leverage …
We review/track content downloads and CTA clicks to provide a benchmark to our exective team - demonstrates user excitement and interest in our products/topics.
We leverage …
Innovation
We continue to optimize our webinars and the user experience. When we had no choice, but to do virtual events (2020 - 2021), ON24 offered a best-in-class experience and provided the necessary delivery system of content via a virtual event. ON24 continues to provide a rich experience for our …
Use Cases for Analytics Insights
We have integrated ON24 with our CRM system (HubSpot) through an API connection for Distribution Lists in our email marketing strategy. We capture contact info for those who registered; attended live, and attending on-demand in our CRM and are able to market appropriately to each DL with our post …
Innovation
Our firm was briefly interested in housing our continuing legal education course catalog in ON24's E-Hub, which we had one for a year, in addition to producing all of our events with Elite Studio. We found the overall training and user interface to be extremely easy and user friendly for our team …
Use Cases for Analytics Insights
We use it to update our mailing lists, and follow up on leads as appropriate.
Innovation
Gives us a single webinar platform that integrates well with Vuture, our email marketing tool.
Use Cases for Analytics Insights
We have integrated ON24 with our CRM to optimize our follow-up process.
Innovation
The customization opportunities that you have available for your consoles are FANTASTIC! Your own limit is your imagination as to what you can deliver.
Use Cases for Analytics Insights
ON24 closely analyzes the engagement data to understand how our participants interacted during the webinar. By reviewing data on chat interactions, questions asked, and responses to polls and surveys, we can tell which leads/attendees are qualified and engaged and which ones are not. This makes …
Innovation
ON24 makes facilitating large virtual events easy. Historically we used Zoom and the audio/visuals were always problematic, and dealing with RSVPs and registrations was extremely tedious and challenging.
ON24 has made hosting virtual client and prospect events easy and has enabled our team to focus …
ON24 has made hosting virtual client and prospect events easy and has enabled our team to focus …
Use Cases for Analytics Insights
We use this to show our leadership how much our attendees interact and pay attention during the presentation. For prospect webinars, this helps us with lead scoring and who to follow up with first.
Innovation
It speeds up the process for our team. Instead of creating a new landing page everytime, a new form, follow up emails, recordings, it speeds the entire process up and helps us have more time for other projects.
Use Cases for Analytics Insights
We use the reporting URL to review the stats. We also go into the Analytics tab and since we "tag" or webinars we look at the different topics and see how they perform also. This year I gave a presentation to my team on hour stats and we compared it to the benchmark from companies in our industry …
Innovation
Since I work in virtual events I'm more likely to register for other companies webinars too on my free time. I love the idea of key moments and hope it can get improved. I did enjoy the update with the ON24 keyboard arrow to advance slides but I wish it was easier to locate and turn on, it's very …
Use Cases for Analytics Insights
We have On24 integrated with Salesforce and have optimized lead scoring. There are many leads who watch many of our webinars, and we are able to see the quantity of webinars that they have watched and how they have engaged during the webinars. We also see when people are asking questions about our …
Innovation
On24 has made it much easier to host simulive events than when we did this on Zoom. On Zoom, we had to play the simulive webinar directly from someone's computer, which left a lot of room for error with audio and possible pop-ups/other tech issues. It is much more seamless with On24, so we have …
Use Cases for Analytics Insights
We pull out data into Marketo. This allows us to qualify our leads and pass that into our CRM to tell sales what topics they are interested in and who is a warm lead. It brings clarity to our data and allows us to better interact with potential customers by delivering content they are interested in.
Innovation
ON24 is on the cutting edge of technology. They are building out AI solutions to the platform. Captioning is a great accessibility feature that they offer. This has a fee, so we often do this ourselves in house. I love their best-in-class highlighting of other user's webinars to benchmark …
COVID-19 Impact
We've seen a large increase in the number of sponsors who want to do webcam-based webinars, rather than the standard slides-and-audio events. ON24 provides a decent platform for webcam-based events, but the stability and features of the video itself still lag behind other vendors such as Zoom.
Use Cases for Analytics Insights
We use ON24 data to produce in-depth reports for our clients. These reports are valued very much by our clients. We also like to give them direct access to ON24's analytics (via a simple link) so that they can see real-time registrants to an event. This solution saves us a lot of time, as we don't …
Innovation
it has exposed me to new solutions, stimulated me, challenged me, and proved very useful and reliable as a solution. I have been using it for over a year on a daily basis and I am happy about the developments deployed in this space of time I am certainly looking forward to seeing and hearing more …
Use Cases for Analytics Insights
We integrate ON24 with the Marketing Automation Platform. Makes it very easy to keep data in our CRM and makes it easy for salespeople to go in and follow up quickly with leads post-webinar.
Innovation
The ON24's new features and intuitive interfaces inspire us to optimize our webinar templates and give the audience and the presenters an easy experience. Modernization is always our goal; it's been helpful to be able to make small updates each time and optimize our webinar experience.
Use Cases for Analytics Insights
We used the engagement data to report out to our executive leadership each month to share how customers were interacting with our program content. Additionally, we were able to integrate the ON24 registration and attendance data to Gainsight, which allowed us to pull that information into our …
Innovation
With the option to produce on-demand, simulive, and live content we were able to produce interactive webinars and gather important sentiment we needed that we used to continuously grow our program. The engagement tools helped us improve the customer experience and allow us to easily point …
Use Cases for Analytics Insights
ON24 is integrated with our CRM and leads are then being pushed through the funnel
Use Cases for Analytics Insights
We have integrated ON24 with HubSpot which allows our BDE team to see who attended events, this, in turn, allows then to set email automation to leads who didn't attend the events to drive them to a new date of the event or other events they may be interested in as well as seeing who did attend …
Innovation
We switched to ON24 from GoTo Webinar so we saw an instant difference between the two platforms. ON24 is a much more "event" oriented platform with different widgets, screens and breakout rooms whereas GoTo Webinar was more of a webinar-only screen-sharing tool. The ON24 platform allows us to try …
Use Cases for Analytics Insights
We do have On24 integrated with Marketo which has been essential for moving event metrics into our systems. We host registration via Marketo and our own Wordpress registration pages so being able to flow in event data to our CRM allows us to effectively score, route, and capture the activity of …
Innovation
I am not sure On24 as a product as inspired new innovation, however we do appreciate all of the updates made to improve speaker and user experience. They do host an annual end of year event in which they showcase how customers are using On24 in different ways and I find this inspiring/always enjoy …
Use Cases for Analytics Insights
Our data generated from ON24 flows directly into Salesforce, which we have integrated through Marketo and ON24, and into our events dashboard which is able to demonstrate visually and in real time, the ROI of running our webinar programme. Once the data is in salesforce, we can then place …
Innovation
The biggest benefit we believe ON24's functionality offers, is the ability to store webinars on demand with no restrictions. Not many other virtual event providers in the market offer this functionality, and for us, this has impacted our ability to target prospects with our content for a longer …
Use Cases for Analytics Insights
We are especially interested with the Registration and attendee list details. Also, we can track where the registrations came from. It is very helpful for analyzing marketing stats. Other than that, we can see who asked which questions during the webinars. We collect all content related questions …
Innovation
I learned this platform at the time the coronavirus started to spread around the world. All of the face-to-face events were cancelled. The biggest difference in digital events started at that time for every business. Digital events were the biggest opportunities for us to engage with the …
Use Cases for Analytics Insights
We have integrated ON24 with HubSpot and have a HubSpot dashboard built that reports on key metrics for us
Innovation
We are continually aiming to better our virtual event delivery. ON24 has allowed us to scale this and offer the same experience for live and on-demand viewers, which is pivotal to the success of our offering.
Use Cases for Analytics Insights
Currently, we are not using engagement data provided by ON24 in our decision making processes. However, we have plans to do that very soon.
Innovation
ON24 recently introduced couple of new and exciting features - forums and breakout rooms. We have tried them out and our audience really liked it.
Use Cases for Analytics Insights
We use the engagement data after every event. I formulate a report that gives full reg list, attended, no show, resources downloaded, questions asked, and polls (if applicable). I also use this data to create a data sheet we use at our company internally so we can keep track of reg numbers and …
Innovation
ON24 was our bread and butter when we stopped doing in-person events due to COVID. We utilized ON24 way more so we could keep the events side of our business going. It's been a great tool for us, and it's awesome how much you all are improving as times change with the in-person virtual and hybrid …
Use Cases for Analytics Insights
We have been able to bring in the leads and share them with our global sales team.
Innovation
ON24 has inspired us to take advantage of the tool more rigorously and create new more personalized webinar to better meet the needs of our clients and customers.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
Reviewer Pros & Cons
Verified User
Manager in Marketing
Information Technology & Services Company, 1001-5000 employees
Pricing
N/A
Unavailable
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
98 people also want pricing
Alternatives Pricing
What is Eventleaf?
Eventleaf is event registration software by Jolly Technologies. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track invitation status, manage contacts, and sell tickets online.
What is ThunderTix?
Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…
Features
Online Meetings / Events
Features related to hosting and attending meetings and events online.
7.6
Avg 8.2
- 8.5Calendar integration(325) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7Meeting initiation(3) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 2Integrates with social media(2) Ratings
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
- 8.9Record meetings / events(362) Ratings
Meetings and webinars can be recorded for playback.
- 9.3Slideshows(359) Ratings
Presenters can present slideshows during the meeting within the web conferencing platform.
- 9.6Event registration(357) Ratings
Attendees can register in advance for upcoming online events (such as webinars).
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
8.7
Avg 8.0
- 7Live chat(3) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
- 9.5Audience polling(344) Ratings
Presenters can ask for audience input.
- 9.6Q&A(378) Ratings
Attendees can ask questions during the presentation.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
8.5
Avg 8.6
- 8User authentication(2) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 8.7Participant roles & permissions(343) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
- 8.9Confidential attendee list(328) Ratings
Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.
Online Events Marketing
Features related to the marketing and branding of online events, and use of online events for marketing purposes.
8.6
Avg 8.3
- 8.9Branding options(348) Ratings
Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)
- 8.1Integration to Marketing Automation(302) Ratings
Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.
- 9Attendee list export(3) Ratings
The ability to export lists of event participants.
Virtual Event
These are features for Virtual Event software.
8.6
Avg 8.1
- 8.5Email marketing(5) Ratings
Personalized email marketing to registered attendees, either within the software or through integrations
- 8.8Audience engagement(5) Ratings
Interactive features like live chat, polls, Q&A, and gamification
- 8.6Event analytics(5) Ratings
Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(628)Attribute Ratings
- 8.9Likelihood to Renew40 ratings
- 8.2Availability207 ratings
- 6.5Performance5 ratings
- 9.3Usability21 ratings
- 9.1Support Rating28 ratings
- 7.4Online Training3 ratings
- 7.4In-Person Training2 ratings
- 8.5Implementation Rating9 ratings
- 7.9Configurability4 ratings
- 9.2Product Scalability193 ratings
- 8.2Ease of integration3 ratings
- 8.8Vendor pre-sale5 ratings
- 9Vendor post-sale5 ratings
- 8.5ON24 Ease-of-Use35 ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
December 02, 2022
ON24 is great and we are excited for future improvements
Verified User
Technician in Information Technology
Human Resources Company, 11-50 employees
On24 is used by 3 of our departments to deliver webcasts to our members. ON24 allows our company to provide high quality webcasts that our members enjoy. We also take advantage of the E Hub which provides us the ability to offer mini conferences to customers. We get access to analytics immediately after events.
- EHUB
- Email notifications
- Analytics
- Need more robust features
- Ease of use compared to zoom is lacking
- Cheaper add ons
For webcasts with limited interaction between speaker and attendee, ON24 is great. It is also great for us to provide 1 day conferences. When we have smaller groups of users, who should be able to speak in webcasts, we must use other platforms. There are also no breakout rooms available.
N/A
N/A
70%
7.0
- Audience polling
- 70%7.0
- Q&A
- 70%7.0
90%
9.0
- Branding options
- 90%9.0
- Integration to Marketing Automation
- 90%9.0
75%
7.5
- Participant roles & permissions
- 50%5.0
- Confidential attendee list
- 100%10.0
87.5%
8.8
- Calendar integration
- 90%9.0
- Record meetings / events
- 90%9.0
- Slideshows
- 70%7.0
- Event registration
- 100%10.0
N/A
N/A
- Quality webinars
- Increased engagement
- Quick turnaround time for building ehub page
Integrate with CRM/marketing automation software
tested go live to see difference between it and ehub
We are able to offer high quality webinars, which would have been in person events.
Many add ons like captioning and new breakout rooms, but add ons are expensive.
- Zoom, Cisco Webex Meetings and GoToMeeting
Not as versatile or robust, but the listed apps are easier to use for our departments.
Compared to Zoom, navigating through the platform is in the words of our users 'daunting' until they get used to it. I needed help for a few weeks to learn the platform.
- Customer training
- Product Marketing
- Other
20
IT, chapter coordinators, project manager, regulatory dept., professional development dept.
4
desktop support, HTML, graphics design, end user support
- Marketing our programs
- Training our members
- One day conferences
- EHUB extensiveness
- Marketing ability
- Breakout rooms are critical
- Virtual Conference platform
- EHUB grouped content for multi day conferences
Some features that we require are quite expensive. Upcoming breakout rooms may need to continue on our Zoom platform since purchasing features like breakouts are too high priced. I give ON24 a solid 8 because our company is able to use the webcasts, EHUB and analytics to run webinars that are very successful.
Yes
Zoom, Adobe Connect
- Product Features
- Product Usability
- Product Reputation
We know the premium product was associated with a high price tag but ON24 worked with us for a feasible solution. We liked the interface and modification ability, marketing tools, and general functionality.
We would have looked into whether the call to action feature is feasible as a breakout rooms options. We didn't get a chance to play with a trial version because it wasn't available but that would have helped our stakeholders determine whether ON24 is suitable for our organization more than Zoom. We have been able to make ON24 work for much of our needs but some in the organization still prefer Zoom.
- Implemented in-house
Yes
We used Elite studio first and then gradually moved to using EHUB
Change management was a major issue with the implementation
Some departments were not satisfied with what they had been sold by ON24 and they needed to make major changes to many processes such as registration integration with our CRM system, email notifications when events changed, slides uploads sine they were familiar with screen share options via Zoom. I needed to learn much about the platform before implementation
- Email notifications hassle when events were modified or cancelled
- Slides upload continue to get stuck
- Slides uploaded needed to be adjusted in PPT app
There were many errors we needed to work on before fully understanding how to use ON24 and maximize its advantage to us
- Online training
Most points of relevance were covered as far as I can remember.
We figured out ON24 by trial and failure. Online training was limited for the complications involved with hosting different types of webinars but there is only so much training that can be done, which is understandable.
It was moderately difficult because there are so many part to Elite Studio. I would recommend that an ON24 rep stay in constant contact with the company to ensure smooth transition into the platform.
Configuration is a bit complex and one must become accustomed to the platform before being able to configure properly. One example of too complex are the build size measurements: our graphics department, just this week, had to spend hours configuring EHUB banner to the correct specs are were unable to make the picture fit without whitespace. I believe ON24 should have a graphics department team to adjust image sizes for our company if our team is unable since our team is busy with various marketing projects.
There are so many parts to configure for a robust audience experience. There isn't a best practice but double checking event configuration and reaching our to ON24 support to confirm helps in limiting mistakes.
Yes - we have customized the interface extensively
Once accustomed to the platform, customizing the interface can be easy but there are many moving parts to consider as event details change.
Some - we have added small pieces of custom code
HTML code to adjust templates is easy if one is familiar with HTML
No
We purchased premium for one event and we thought that the 'help' was overpriced and underqualified to help. When called upon, they were not in a position to assist. All of our support staff, in my opinion, is more trustworthy than premium support for an event. We will not be purchasing premium for a future event.
There are a couple of support staff who are very excellent in providing immediate assistance and understand the platform and nuances of technical aspects of on24 extremely well, but I also deal with support staff who don't understand my concerns and take hours to respond with solutions that may or may not meet our needs. General support is proactive in responses but do not escalate issues for me, rather asking me to submit technical tickets myself, which can add to frustration, if I have already reached out to support. Chat support is not worth my time since the individuals are not technical or qualified in my opinion and I always have to submit tickets for appropriate answers.
Yes
There are a few bugs associated with the web interface; the most annoying one is the email notification typing cursor which always defaults to the title of the email, despite my wanted to type into the body of the email. I reported this to staff who told me to submit a ticket regarding it; I believe that they should have escalated the issue to their developer. There are a number of bugs when ON24 is beta testing new features.
A particular technical support representative/ platform support individual, took my closed captioning inquiry very seriously and helped adjust all the time codes manually. I normally ask our captioning company to do this now, but at that time the fact that the individual went above and beyond in resolving my issue was refreshing and I am always happiest to work with that individual.
- Elite Studio
- EHUB design
- Reporting access
- Slides upload
- Closed captioning file upload post event
- Chat function availability setting
Yes
Needs improvement. Our audiences have stated that they prefer being on a desktop/laptop since functionality is much more limited in the mobile interface. There is no app and access is done via Chrome browser for mobile. Not all attendees enjoy using Chrome but they are required to for accessing ON24. Mobile is very difficult to use when an event is being captioned since captions are not integrated into the media player when live.
From the user perspective, we have heard the words 'overwhelmed' and 'daunting' when our speakers are using Elite Studio. As for our tech support side, it took us months to figure out full functionality and we are still learning the intricacies of ON24 when it comes to EHUB, Elite and analytics.
ON24 performs very well when customizations are complete. Audience members are often happy with their experience in webcasts and on EHUB. Analytics are very extensive.
There are no unplanned outages and despite some glitches, I can always rely on ON24 to allow for webcasts and conferences.
- CRM
- Streamtext Captioning software
- Captionedtext software
Not difficult from the on24 side. We needed to use our 3rd party company to integrate CRM to sync with ON24 registration. Captioning software is easy to integrate to ON24 as well.
- Zoom for breakouts
We plan on using call to action for breakout room purposes
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
Captioning tools
There are no problems with integration that I have personally seen.
Ensure that any manual work is always accounted for; ie) CRM system always requires event ID from ON24 so ensure that settings are always aligned
ON24 was easy to work with but it was unfortunate that they did not provide a trial version. ON24 contacted us and assisted us with questions often. They did not understand what breakout rooms were (August 2020) and offered the call to action solution which is not very feasible, despite our first impression being that the feature was available after having spoken with the developer.
Staff is easy going and often proactive. Our director dealt with the vendor pre and post sales and enjoyed working with ON24.
Pricing and platform availability
Ensure clarification on all points to be noted in application being able to meet business requirements
Yes
There are glitches because it is a web based software. When we upgraded to Elite Studio from PMXD we found that the interface usability was much easier and more modernized.
- Modernization
- Less manual work for users to adjust settings
- Easier to navigate (Media Player)
- Breakout rooms
- Easier navigation of Elite Studio
- Better integration with CRM
No
No
May 16, 2021
A Better Way to teach college online
Owner • Instructor • Lecturer
Boulevard Consulting (Education Management, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
ON24 is my teaching platform. ECommerce advertising, campaign development, copywriting and marketing are education platforms that I teach on the college/university level. In addition, I create webcasts for training and promotion of specific product and industry initiatives.
- Provides Structure (which has been essential to learning in the virtual COVID world).
- Quality of screen delivery (Superior to CHIME and ZOOM).
- Back end analytics especially for audience tracking.
- The ability to edit slide decks once they are loaded on the platform.
- Video (using URLs) on the self service platform.
- Better invitation conduit for sending registration invites.
It is wonderful for teaching/instruction. I have conducted over 200 classes over the past 14 months on the college level. The benefit here is what some may call it's weakness in that verbal interaction is absent. Questions and comments are relegated to the specific widgets. That is great! It forces people to think just what they want to ask for say.
It is less appropriate when you do need human interaction with the audience.
It is less appropriate when you do need human interaction with the audience.
N/A
N/A
50%
5.0
- Audience polling
- 40%4.0
- Q&A
- 60%6.0
30%
3.0
- Branding options
- 30%3.0
- Integration to Marketing Automation
- 30%3.0
55%
5.5
- Participant roles & permissions
- 50%5.0
- Confidential attendee list
- 60%6.0
52.5%
5.3
- Calendar integration
- 30%3.0
- Record meetings / events
- 50%5.0
- Slideshows
- 80%8.0
- Event registration
- 50%5.0
N/A
N/A
- It has differentiated my instruction on the college level during COVID. Everyone used ZOOM or CHIME. To my knowledge, I am the only ON24 webcast instructor in higher education.
- Many of my students received career opportunities/first jobs due to the fact that their final presentations on ON24 were viewed by potential employers in all 50 states (not accomplished with in person presentations).
- Students in five(5) foreign countries were able to take my classes, watch on demand lectures and complete graduation requirements.
- Track registration and attendance
- Other
Again.... I was able to conduct over 200 college level advertising classes---totally unheard of among my peers who used ZOOM.
The self service platform is limiting or too cumbersome to use on many features.
Structure that leads to control which is essential to teach college students.
In the past month, there has been an erratic compatibility issue with Safari. Some times the PRODUCER button would say unavailable. At that point I had to log in on CHROME. Very awkward especially for last minute/before class log ons.
Some - we have done small customizations to the interface
Just background (what viewers see).
No - we have not done any custom code
- Slide advance
- Group chat
- Team chat
- background screens
- slide relocation
- video
It performed admirably for my needs. There were a number of inconsistencies such as background screen sizes and templates that were confusing