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OnBase

OnBase

Overview

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

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Recent Reviews

OnBase

9 out of 10
March 15, 2023
Incentivized
OnBase is used across the entirety of the organization in a variety of different ways. Its primary use is as a document storage solution …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Document management (40)
    9.7
    97%
  • Records management (38)
    9.7
    97%
  • Content capture & imaging (39)
    9.7
    97%
  • Content search & retrieval (41)
    9.6
    96%

Reviewer Pros & Cons

View all pros & cons
Angie Malone | TrustRadius Reviewer
Angie Malone
Senior System Analyst
Columbia College (Higher Education, 1001-5000 employees)
Verified User
Administrator in Information Technology
Hospital & Health Care Company, 10,001+ employees
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Pricing

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OnBase

OnBase

N/A
Unavailable

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

OnBase Demo | Access Content using the OnBase Web Client

YouTube

OnBase Demo | OnBase User Security

YouTube

Watch the Demo: OnBase Report Dashboards

YouTube

Watch the Demo: OnBase Workflow Approval Management

YouTube

OnBase Demo | Store Documents with Retention Module

YouTube

OnBase Demo | Capture Content by Scanning or Import

YouTube
View more demos
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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

9.6
Avg 8.2
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Product Details

What is OnBase?

OnBase provides a spectrum of turn-key industry and departmental solutions that are tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to automate business processes so teams can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT.

OnBase aims to speed up processes and reduces costs by capturing important information into a single system so users can manage data, documents and processes. Workflow can be configured to address departmental, industry and enterprise challenges. The solution also provides low-code application development and a range of multichannel capture options. OnBase can integrate with existing systems and provide access to everyone who needs it, giving visibility into processes and system performance while storing, protecting and expunging content.

OnBase Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Artificial intelligence
  • Supported: Mobile support
  • Supported: Integration

Additional Features

  • Supported: Case Management
  • Supported: Reporting and Analytics
  • Supported: Low-Code

OnBase Screenshots

Screenshot of Approval for Ad-Hoc TaskScreenshot of Dark Mode OnBaseScreenshot of Document ViewerScreenshot of Send to DepartmentScreenshot of Workflow Stage

OnBase Video

OnBase. One platform, unlimited potential.

OnBase Integrations

OnBase Competitors

OnBase Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chromebook
Mobile ApplicationApple iOS, Android
Supported CountriesAustralia, Canada, France, Germany, India, Ireland, India, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United States
Supported LanguagesArabic, Bosnian, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Vietnamese

OnBase Downloadables

Frequently Asked Questions

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

IBM FileNet Content Manager, Oracle WebCenter Content, and Laserfiche are common alternatives for OnBase.

Reviewers rate Contract lifecycle management highest, with a score of 9.9.

The most common users of OnBase are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(88)

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
December 14, 2022

A highly tool-able ECMS to meet almost any requirement set

Andy Barker | TrustRadius Reviewer
Andy Barker
Systems Administrator
City of Westerville, OH (Government Administration, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Adoption and usability of OnBase have gone extremely well for us due to the ease-of-use of the clients and the system's ability to integrate with nearly any other system our organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user. Hyland has continued to expand the integration capabilities with it's latest major-version release (Foundation 22.1) with API workflow tasks, expansion of its REST API, and further improvements to its RPA offering, which we hope to implement soon.
November 16, 2022

OnBase - Data, Documents, Workflow and Processing no longer a chore

Sheila Shaver | TrustRadius Reviewer
Sheila Shaver
OnBase Administrator / Systems Analyst
City of Cedar Rapids (IT Dept) (Government Administration, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
As long as you know the document type you're looking for, OnBase is great. If you don't know the document type, you could have to look through many to find what you need. Or you could use a Custom Query, but then you have to learn which one to use. This is for the general user trying to retrieve documents. An Admin, or someone that uses OnBase daily will not have this issue and will consider easier to use.
February 13, 2021

OnBase by Hyland: An Honest Review

Verified User
Analyst in Information Technology
Financial Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
January 28, 2021

Feature rich content and records management system that will help much more than anticipated

Beverly Ehlbeck | TrustRadius Reviewer
Beverly Ehlbeck
Manager of Information Technology and GIS
District of Sechelt (Government Administration, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Usability
8
Excellent feature rich software, which can be a bit complex and overwhelming for users. Easy to pick up with a little bit of training. The Outlook integration component is not intuitive and could use some enhancement.
November 24, 2020

Get OnBase and hit your document management needs out of the park

Beau Sorensen | TrustRadius Reviewer
Beau Sorensen
COO
First Choice Home Health & Hospice (Hospital & Health Care, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
I think that usability depends on what version you are on and your familiarity with the product. The older version (referred to as the Thick Client) is not really user friendly and takes a bit of a learning curve to use. The newer version (Unity) is much more modern and appealing and is a better setup for new users.
September 09, 2020

An Overall Solid Product

Eric Zelina | TrustRadius Reviewer
Eric Zelina
Software Developer II
Medical Mutual (Insurance, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
OnBase is a product that can be used as little or as much as it is needed. An initial implementation, there may be only a handful of workflows being used, but as a company grows or changes and new opportunities to implement this tool reveal themselves, the number of workflows can grow quite a bit. Since it offers so many different tools, this product can be utilized in basically any departments in one way or another.
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