OnBase by Hyland

OnBase by Hyland

About TrustRadius Scoring
Score 8.3 out of 100
OnBase by Hyland


Recent Reviews

OnBase by Hyland: An Honest Review

February 13, 2021
OnBase by Hyland is used enterprise-wide within our organization. Not only is it used for store and retrieve of documents, but we also …
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An Overall Solid Product

September 09, 2020
OnBase is used by a vast majority of our departments, mainly on the business side. It addresses several needs of ours including electronic …

Great customization, but a bit buggy

October 21, 2019
We use OnBase across several departments who govern user access for PeopleSoft. We previously used a manual process for users to request …
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Reviewer Sentiment

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TrustRadius Award Top Rated 2021

Popular Features

View all 13 features

Document management (31)


Content capture & imaging (30)


Content search & retrieval (32)


Records management (30)


Reviewer Pros & Cons

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Video Reviews

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one-time purchase

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Enterprise Content Management


Product Details

What is OnBase by Hyland?

OnBase is an enterprise information platform that supports a variety of content services for managing content, processes and cases throughout an organization. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. For more information visit Hyland.com.

OnBase by Hyland Video

OnBase. One platform, unlimited potential.

OnBase by Hyland Competitors

OnBase by Hyland Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is OnBase by Hyland?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

What is OnBase by Hyland's best feature?

Reviewers rate Contract lifecycle management and Automated workflows highest, with a score of 9.7.

Who uses OnBase by Hyland?

The most common users of OnBase by Hyland are from Enterprises (1,001+ employees) and the Higher Education industry.

Reviews and Ratings




(1-8 of 8)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
Sheila Shaver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As long as you know the document type you're looking for, OnBase is great. If you don't know the document type, you could have to look through many to find what you need. Or you could use a Custom Query, but then you have to learn which one to use. This is for the general user trying to retrieve documents. An Admin, or someone that uses OnBase daily will not have this issue and will consider easier to use.
Beverly Ehlbeck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Excellent feature rich software, which can be a bit complex and overwhelming for users. Easy to pick up with a little bit of training. The Outlook integration component is not intuitive and could use some enhancement.
Beau Sorensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think that usability depends on what version you are on and your familiarity with the product. The older version (referred to as the Thick Client) is not really user friendly and takes a bit of a learning curve to use. The newer version (Unity) is much more modern and appealing and is a better setup for new users.
Andy Barker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user.
September 09, 2020

An Overall Solid Product

Eric Zelina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
OnBase is a product that can be used as little or as much as it is needed. An initial implementation, there may be only a handful of workflows being used, but as a company grows or changes and new opportunities to implement this tool reveal themselves, the number of workflows can grow quite a bit. Since it offers so many different tools, this product can be utilized in basically any departments in one way or another.