OnBase by Hyland Reviews

52 Ratings
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Score 8.1 out of 100

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Reviews (1-11 of 11)

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Andy Barker | TrustRadius Reviewer
September 09, 2020

A highly tool-able ECMS to meet almost any requirement set

Score 10 out of 10
Vetted Review
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Support Rating

9
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.
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Eric Zelina | TrustRadius Reviewer
September 09, 2020

An Overall Solid Product

Score 8 out of 10
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Support Rating

8
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
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Kyle Swearingen | TrustRadius Reviewer
September 06, 2020

Unlimited innovation and integrations

Score 10 out of 10
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Support Rating

6
Their support started out great! We had a dedicated team where we got the same support people every single time we called in. As they got bigger, they switched to a "ticket only" approach and removed the ability for us to call support unless we had a production down emergency. This lead to us getting support staff that was less knowledgeable as we were and we constantly had to escalate tickets to get someone who could understand our situation. It has improved over the past year but we still run into that from time to time where they are just completing unknowledgeable.
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Anonymous | TrustRadius Reviewer
October 21, 2019

Great customization, but a bit buggy

Score 7 out of 10
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7
When OnBase was designing our approval workflow solution, they were very accommodating in terms of customizations that we asked for. However, there have been several minor bugs that have arisen since our implementation, and OnBase has not been very helpful in resolving them. One strange example is that when an approver types a message in OnBase that will be sent to the requester, the email that the requester receives must appear in all caps, all lower case, or with each word capitalized. OnBase said it could not deliver these messages as typed. We had to choose one of the three options I just described.
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Erica Terry | TrustRadius Reviewer
October 03, 2019

Need a one stop secure shop for Documents? OnBase is your software!

Score 9 out of 10
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10
I thoroughly enjoyed using the software in my prior position, it made my job easier to complete, made assisting easier, and made me over all more efficient in getting what needed to be done, done. So I did not have to go looking all over for a document. It was just a software I couldnt do my job without.
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Anonymous | TrustRadius Reviewer
October 15, 2019

OnBase at The CIty

Score 9 out of 10
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Support Rating

10
The support is tremendous. They don't get called "evangelists" for nothing. Seriously, this group of people is talented, committed and focused on resolving issues. They are also not afraid to tell you what they can't do--yet come up with options to accomplish what is needed. Love the support people.
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Feature Scorecard Summary

Content capture & imaging (23)
9.1
File sync, storage & archiving (23)
9.5
Document management (24)
9.6
Records management (24)
8.4
Content search & retrieval (25)
9.2
Enterprise content collaboration (20)
9.4
Content publishing & creation (17)
9.0
Security, risk management & information governance (23)
9.4
Contract lifecycle management (18)
8.8
Automated workflows (12)
9.0
Artificial intelligence (8)
7.0
Mobile support (10)
8.8
Integration (12)
9.3

About OnBase by Hyland

OnBase is an enterprise information platform that supports a variety of content services for managing content, processes and cases throughout an organization. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. For more information visit Hyland.com.

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OnBase by Hyland Technical Details

Operating Systems: Unspecified
Mobile Application:No