OnBase by Hyland

OnBase by Hyland

Top Rated
Top Rated
OnBase by Hyland

Overview

Reviews

OnBase by Hyland: An Honest Review

9
OnBase by Hyland is used enterprise-wide within our organization. Not only is it used for store and retrieve of documents, but we also …
Read full review

An Overall Solid Product

8
OnBase is used by a vast majority of our departments, mainly on the business side. It addresses several needs of ours including electronic …

Tactical Review

7
We use OnBase to review applications to Boston University. The program is the platform that organizes all of the application materials, …

OnBase is On Point!

9
OnBase by Hyland is currently being used across the whole organization (the University of Wyoming Foundation). We use the software to log …

OnBase is OnPoint.. mostly

7
At the state of Nebraska, we use OnBase as a records retention solution as well as an overall ECM (Enterprise Content Management) …

Great customization, but a bit buggy

7
We use OnBase across several departments who govern user access for PeopleSoft. We previously used a manual process for users to request …
Read full review

OnBase at The CIty

9
OnBase by Hyland is used in multiple ways by the City of Charlotte. We, in aviation, will be using it as an EDMS and will expand into …
Read full review

Secure Document Retention Solution

7
OnBase is used for documentation retention across all departments in our organization. Our IT group has determined that OnBase is the most …
Read full review

Popular Features

View all 13 features

Document management (29)

9.2
92%

Content capture & imaging (28)

8.9
89%

Content search & retrieval (30)

8.7
87%

Records management (28)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

OnBase

25,000

Cloud
one-time purchase

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Enterprise Content Management

8.6
86%

Product Details

What is OnBase by Hyland?

OnBase is an enterprise information platform that supports a variety of content services for managing content, processes and cases throughout an organization. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. For more information visit Hyland.com.

OnBase by Hyland Video

OnBase. One platform, unlimited potential.

OnBase by Hyland Competitors

OnBase by Hyland Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

View all alternatives

Frequently Asked Questions

What is OnBase by Hyland?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

What is OnBase by Hyland's best feature?

Reviewers rate File sync, storage & archiving and Security, risk management & information governance and Automated workflows highest, with a score of 9.4.

Who uses OnBase by Hyland?

The most common users of OnBase by Hyland are from Enterprises and the Higher Education industry.

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Sheila Shaver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
This rating is a compromise because I technically have 2 tiers of support. I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes. For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
Beverly Ehlbeck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support has really been a pain point over the last year for our Financial Institution. They need to do better at initial contact once a ticket is submitted into the system. The assignment of the ticket to the most accurate support rep for processing. Lastly, when issues linger for more than 6 months+, there should be some effort by higher management to get to the root cause of the issues.
Beau Sorensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As long as you are paying your bills, I have found their support to be very good. They are responsive and knowledgeable and can easily solve the problems you foist on them. Of course, you do have to pay maintenance to get support. That's probably expected, but just in case you thought you didn't need it. They've also got a great website with a lot of self-help options available.
Andy Barker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.
September 09, 2020

An Overall Solid Product

Eric Zelina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Kyle Swearingen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Their support started out great! We had a dedicated team where we got the same support people every single time we called in. As they got bigger, they switched to a "ticket only" approach and removed the ability for us to call support unless we had a production down emergency. This lead to us getting support staff that was less knowledgeable as we were and we constantly had to escalate tickets to get someone who could understand our situation. It has improved over the past year but we still run into that from time to time where they are just completing unknowledgeable.
Erica Terry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I thoroughly enjoyed using the software in my prior position, it made my job easier to complete, made assisting easier, and made me over all more efficient in getting what needed to be done, done. So I did not have to go looking all over for a document. It was just a software I couldnt do my job without.
Score 7 out of 10
Vetted Review
Verified User
Review Source
When OnBase was designing our approval workflow solution, they were very accommodating in terms of customizations that we asked for. However, there have been several minor bugs that have arisen since our implementation, and OnBase has not been very helpful in resolving them. One strange example is that when an approver types a message in OnBase that will be sent to the requester, the email that the requester receives must appear in all caps, all lower case, or with each word capitalized. OnBase said it could not deliver these messages as typed. We had to choose one of the three options I just described.
October 15, 2019

OnBase at The CIty

Score 9 out of 10
Vetted Review
Verified User
Review Source
The support is tremendous. They don't get called "evangelists" for nothing. Seriously, this group of people is talented, committed and focused on resolving issues. They are also not afraid to tell you what they can't do--yet come up with options to accomplish what is needed. Love the support people.