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OnBase

OnBase

Overview

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

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Learn from top reviewers

OnBase - Data, Documents, Workflow and Processing no longer a chore

Rating: 10 out of 10
January 16, 2024
IncentivizedVetted ReviewVerified User
OnBase is our Enterprise Electronic Content Management system. 30+ departments use OnBase for retrieving documents that have been entered by Building Services, Clerk's Office,...
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Sheila Shaver
Professional - Information Technology
OnBase Administrator / Systems Analyst
City of Cedar Rapids (IT Dept)
OnBase13 years of experience

OnBase is GREAT!

Rating: 10 out of 10
December 12, 2023
IncentivizedVetted ReviewVerified User
OnBase is used as our centralized document management system. All departments within the credit union use or benefit from OnBase's functionality. We not only use OnBase for do...
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Kelly Gustafson
Manager - Information Technology
Manager, Software Applications & Support
Redstone Federal Credit Union
OnBase20 years of experience

Long Time User of OnBase as Developer and End User

Rating: 10 out of 10
December 8, 2023
IncentivizedVetted ReviewVerified User
We use OnBase throughout our bank - HR, Commercial/Consumer Loans, Accounting, Deposits, Security, Compliance, Wealth Management, etc. Solutions include: central repository fo...
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James Petelin
Employee - Other
OnBase Systems Analyst
Civista Bank
OnBase25 years of experience

OnBase Review - Higher Education

Rating: 7 out of 10
October 20, 2023
IncentivizedVetted ReviewVerified User
We use OnBase as our system of records for document management and retention. We also use OnBase as a tool for creating student forms which route through workflows that multip...
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Angie Malone
Analyst - Other
Senior System Analyst
Columbia College
OnBase12 years of experience

OnBase from a System Administrator Perspective

Rating: 9 out of 10
December 8, 2022
IncentivizedVetted ReviewVerified User
We are very heavy users of OnBase as it is our primary document retention system for our organization. We have over 200+ workflows and 300+ doctypes. We use OnBase workflows t...
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Tyson Baker
Administrator - Information Technology
Business Systems Administrator
Idaho Central Credit Union
OnBase3 years of experience
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Pricing

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OnBase

OnBase

N/A
Unavailable

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

OnBase Demo | Access Content using the OnBase Web Client

YouTube

OnBase Demo | OnBase User Security

YouTube

Watch the Demo: OnBase Report Dashboards

YouTube

Watch the Demo: OnBase Workflow Approval Management

YouTube

OnBase Demo | Store Documents with Retention Module

YouTube

OnBase Demo | Capture Content by Scanning or Import

YouTube
View more demos
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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

8.3
Avg 8.0
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Product Details

What is OnBase?

OnBase is a content services platform that provides turn-key industry and departmental solutions tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase can automate business processes so teams can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT.

OnBase aims to speed up processes and reduces costs by capturing important information into a single system so users can manage data, documents and processes. Workflow can be configured to address departmental, industry and enterprise challenges. The solution also provides low-code application development and a range of multichannel capture options. OnBase can integrate with existing systems and provide access to everyone who needs it, giving visibility into processes and system performance while storing, protecting and expunging content.

OnBase Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Artificial intelligence
  • Supported: Mobile support
  • Supported: Integration

Additional Features

  • Supported: Case Management
  • Supported: Reporting and Analytics
  • Supported: Low-Code

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.

OnBase Video

OnBase. One platform, unlimited potential.

OnBase Integrations

OnBase Competitors

OnBase Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chromebook
Mobile ApplicationApple iOS, Android
Supported CountriesAustralia, Canada, France, Germany, India, Ireland, India, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United States
Supported LanguagesArabic, Bosnian, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Vietnamese

OnBase Downloadables

Frequently Asked Questions

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

IBM FileNet Content Manager, Oracle WebCenter Content, and Laserfiche are common alternatives for OnBase.

Reviewers rate Document management highest, with a score of 10.

The most common users of OnBase are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(96)

Reviews

(1-5 of 16)

OnBase - Data, Documents, Workflow and Processing no longer a chore

Rating: 10 out of 10
Incentivized
January 16, 2024
SS
Sheila Shaver
OnBase Administrator / Systems Analyst
City of Cedar Rapids (IT Dept) (Government Administration, 1001-5000 employees)
Vetted Review
Verified User
OnBase
13 years of experience
View profile
Support Rating
9
This rating is a compromise because I technically have 2 tiers of support. I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes. For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).

A highly tool-able ECMS to meet almost any requirement set

Rating: 10 out of 10
Incentivized
December 14, 2022
AB
Andy Barker
Systems Administrator
City of Westerville, OH (Government Administration, 501-1000 employees)
Vetted Review
Verified User
OnBase
5 years of experience
View profile
Support Rating
9
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.

Feature rich content and records management system that will help much more than anticipated

Rating: 9 out of 10
January 28, 2021
BE
Beverly Ehlbeck
Manager of Information Technology and GIS
District of Sechelt (Government Administration, 51-200 employees)
Vetted Review
Verified User
OnBase
6 years of experience
View profile
Support Rating
9
I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.

Get OnBase and hit your document management needs out of the park

Rating: 9 out of 10
Incentivized
November 24, 2020
BS
Beau Sorensen
COO
First Choice Home Health & Hospice (Hospital & Health Care, 51-200 employees)
Vetted Review
Verified User
OnBase
13 years of experience
View profile
Support Rating
9
As long as you are paying your bills, I have found their support to be very good. They are responsive and knowledgeable and can easily solve the problems you foist on them. Of course, you do have to pay maintenance to get support. That's probably expected, but just in case you thought you didn't need it. They've also got a great website with a lot of self-help options available.

An Overall Solid Product

Rating: 8 out of 10
Incentivized
September 09, 2020
EZ
Eric Zelina
Software Developer II
Medical Mutual (Insurance, 1001-5000 employees)
Vetted Review
Verified User
OnBase
2 years of experience
View profile
Support Rating
8
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
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