OnBase

OnBase

Customer Verified
Score 8.0 out of 10
OnBase

Overview

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.
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Recent Reviews

OnBase

9 out of 10
March 15, 2023
OnBase is used across the entirety of the organization in a variety of different ways. Its primary use is as a document storage solution …
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Verified User
Administrator
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Document management (39)
    9.5
    95%
  • Content capture & imaging (38)
    9.4
    94%
  • Content search & retrieval (40)
    9.4
    94%
  • Records management (37)
    9.4
    94%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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OnBase

OnBase

N/A
Unavailable

What is OnBase?

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

9.4Avg 8.4
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Product Details

What is OnBase?

OnBase provides a spectrum of turn-key industry and departmental solutions that are tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to automate business processes so teams can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT.

OnBase aims to speed up processes and reduces costs by capturing important information into a single system so users can manage data, documents and processes. Workflow can be configured to address departmental, industry and enterprise challenges. The solution also provides low-code application development and a range of multichannel capture options. OnBase can integrate with existing systems and provide access to everyone who needs it, giving visibility into processes and system performance while storing, protecting and expunging content.

OnBase Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration

Additional Features

  • Supported: Case Management
  • Supported: Reporting and Analytics

OnBase Screenshots

Screenshot of Approval for Ad-Hoc TaskScreenshot of Dark Mode OnBaseScreenshot of Document ViewerScreenshot of Send to DepartmentScreenshot of Workflow Stage

OnBase Video

OnBase. One platform, unlimited potential.

OnBase Integrations

OnBase Competitors

OnBase Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chromebook
Mobile ApplicationApple iOS, Android
Supported CountriesAustralia, Canada, France, Germany, India, Ireland, India, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United States
Supported LanguagesArabic, Bosnian, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Vietnamese

Frequently Asked Questions

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

IBM FileNet Content Manager, Oracle WebCenter Content, and Laserfiche are common alternatives for OnBase.

Reviewers rate Contract lifecycle management highest, with a score of 9.9.

The most common users of OnBase are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (83)

Attribute Ratings

Reviews

(1-16 of 16)
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December 14, 2022

A highly tool-able ECMS to meet almost any requirement set

Andy Barker | TrustRadius Reviewer
Andy Barker
Systems Administrator
City of Westerville, OH (Government Administration, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
9
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.
December 08, 2022

Advancing content services in a homerun kind of way

Verified User
Director in Corporate
Financial Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
6
Support struggles when the questions or needs are beyond the base level knowledge. Hyland OnBase provides a cloud-hosted solution for us, so there are certain things they must do to assist us. I believe support for these types of customers should be separate from the support for other customers not hosted by Hyland.
November 16, 2022

OnBase - Data, Documents, Workflow and Processing no longer a chore

Sheila Shaver | TrustRadius Reviewer
Sheila Shaver
OnBase Administrator / Systems Analyst
City of Cedar Rapids (IT Dept) (Government Administration, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
9
This rating is a compromise because I technically have 2 tiers of support. I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes. For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
February 13, 2021

OnBase by Hyland: An Honest Review

Verified User
Analyst in Information Technology
Financial Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
5
Support has really been a pain point over the last year for our Financial Institution. They need to do better at initial contact once a ticket is submitted into the system. The assignment of the ticket to the most accurate support rep for processing. Lastly, when issues linger for more than 6 months+, there should be some effort by higher management to get to the root cause of the issues.
January 28, 2021

Feature rich content and records management system that will help much more than anticipated

Beverly Ehlbeck | TrustRadius Reviewer
Beverly Ehlbeck
Manager of Information Technology and GIS
District of Sechelt (Government Administration, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
9
I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.
November 24, 2020

Get OnBase and hit your document management needs out of the park

Beau Sorensen | TrustRadius Reviewer
Beau Sorensen
COO
First Choice Home Health & Hospice (Hospital & Health Care, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
9
As long as you are paying your bills, I have found their support to be very good. They are responsive and knowledgeable and can easily solve the problems you foist on them. Of course, you do have to pay maintenance to get support. That's probably expected, but just in case you thought you didn't need it. They've also got a great website with a lot of self-help options available.
September 09, 2020

An Overall Solid Product

Eric Zelina | TrustRadius Reviewer
Eric Zelina
Software Developer II
Medical Mutual (Insurance, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Support Rating
8
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
September 07, 2020

Unlimited innovation and integrations

Kyle Swearingen | TrustRadius Reviewer
Kyle Swearingen
VP Of Development
Funeral Directors Life (FDLIC) (Insurance, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
6
Their support started out great! We had a dedicated team where we got the same support people every single time we called in. As they got bigger, they switched to a "ticket only" approach and removed the ability for us to call support unless we had a production down emergency. This lead to us getting support staff that was less knowledgeable as we were and we constantly had to escalate tickets to get someone who could understand our situation. It has improved over the past year but we still run into that from time to time where they are just completing unknowledgeable.
October 21, 2019

Great customization, but a bit buggy

Verified User
Analyst in Information Technology
Higher Education Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Support Rating
7
When OnBase was designing our approval workflow solution, they were very accommodating in terms of customizations that we asked for. However, there have been several minor bugs that have arisen since our implementation, and OnBase has not been very helpful in resolving them. One strange example is that when an approver types a message in OnBase that will be sent to the requester, the email that the requester receives must appear in all caps, all lower case, or with each word capitalized. OnBase said it could not deliver these messages as typed. We had to choose one of the three options I just described.
October 15, 2019

OnBase at The CIty

Verified User
Manager in Other
Airlines/Aviation Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
The support is tremendous. They don't get called "evangelists" for nothing. Seriously, this group of people is talented, committed and focused on resolving issues. They are also not afraid to tell you what they can't do--yet come up with options to accomplish what is needed. Love the support people.
October 03, 2019

Need a one stop secure shop for Documents? OnBase is your software!

Erica Terry | TrustRadius Reviewer
Erica Terry
Advising and Evaluation Counselor
Cal State University San Marcos (Higher Education, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
I thoroughly enjoyed using the software in my prior position, it made my job easier to complete, made assisting easier, and made me over all more efficient in getting what needed to be done, done. So I did not have to go looking all over for a document. It was just a software I couldnt do my job without.
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