Oncontact Reviews

3 Ratings
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Score 5.0 out of 100

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Michael Palecek | TrustRadius Reviewer
February 14, 2020

Very good mid-market CRM system

Score 9 out of 10
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Likelihood to Renew

10
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Read Michael Palecek's full review

Feature Scorecard Summary

Customer data management / contact management (2)
5.0
Workflow management (2)
4.5
Territory management (2)
5.0
Opportunity management (2)
5.5
Integration with email client (e.g., Outlook or Gmail) (1)
9
Contract management (2)
4.0
Quote & order management (2)
4.0
Interaction tracking (2)
4.5
Channel / partner relationship management (2)
5.0
Case management (2)
5.5
Call center management (2)
4.5
Help desk management (1)
1
Lead management (1)
8
Email marketing (1)
9
Task management (1)
9
Reporting (1)
9
Forecasting (1)
9
Pipeline visualization (1)
8
Customizable reports (1)
9
Custom fields (2)
4.5
Custom objects (2)
4.5
Scripting environment (2)
4.0
API for custom integration (1)
7
Single sign-on capability (1)
10
Role-based user permissions (1)
10
Social data (1)
7
Social engagement (1)
7
Marketing automation (1)
7
Mobile access (1)
8

About Oncontact

OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.