Name: One Cloud
Author: Onecome

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

IP PBX

Org Chart

Procurement

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Center Power

Data Quality

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Infrastructure Monitoring

Identity Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Object Storage

Relational Databases

Smart Contracts

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Contest Management

Direct Mail Automation

Email Marketing

IP Geolocation

Intent Data

Local Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Trade Promotion Management

Sales

Antivirus

Security

Estate Planning

Lease Management

Mobility as a Service

Nonprofit Fundraising

Public Transportation

Scholarship Management

Smart Cities

Telemedicine

Vertical-Specific

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### Data Storage and Management
User opinions on One Cloud's data storage and management capabilities vary widely. While some users appreciate the ease of access and security features offered by One Cloud for storing and managing their data, others have expressed concerns about the limitations in storage capacity and the challenges faced when dealing with larger files. The availability of free storage and the simplicity of the user interface have been highlighted as positive aspects, although some users have noted the lack of community support and limited information on data encryption practices. Despite differing views, many users find One Cloud to be a convenient solution for centralizing data storage and ensuring secure access to files from anywhere.

### File Access and Sharing
Users generally appreciate One Cloud's file access and sharing capabilities. The feedback highlights the ease of uploading files, secure access from anywhere, and the convenience of searching for files effortlessly. While some users mention challenges with uploading large files, the overall consensus leans towards positive experiences with accessing and sharing files on One Cloud. The platform's clean user interface and free storage options are also noted as beneficial features that enhance the file sharing experience.

### Performance and Efficiency
Users unanimously praise One Cloud for its exceptional performance and efficiency features, making it a standout choice for streamlined operations. Reviewers consistently highlight the platform's high speed and quick deployment, emphasizing its ability to enhance performance management and drive efficiency. The general sentiment is that One Cloud excels in providing a user-friendly interface that allows for easy analysis of performance metrics, enabling swift upload and storage of files. Additionally, users appreciate the platform's scalability and collaborative capabilities, which further contribute to its efficiency and effectiveness in managing performance across various applications.

### Automation and Task Scheduling
Users appreciate One Cloud's robust automation and task scheduling features, highlighting its ability to streamline processes and enhance business outcomes. The tool's intuitive interface and ease of use have garnered positive feedback, with users noting its effectiveness in automating tasks and facilitating data analysis. While some users have expressed minor concerns about specific functionalities, the overall consensus leans towards One Cloud's strong performance in automation and task scheduling.

OneCloud, developed by Onecom Ltd., is a cloud communications platform aimed at enhancing customer experiences and connecting businesses. According to the vendor, this cloud-based solution is suitable for enterprises of all sizes, including small businesses, mid-sized companies, and large corporations. OneCloud is utilized by professionals and industries such as customer service teams, sales teams, IT departments, contact centers, and the retail industry.

## Key Features

**Unified Communications Solutions**: According to the vendor, OneCloud offers unified communications solutions, including voice calling, video conferencing, instant messaging, and presence status. These features aim to enable seamless connectivity and collaboration among the workforce.

**Contact Centre Solutions**: OneCloud provides contact center solutions that the vendor says empower businesses to deliver exceptional customer service. With features like call routing, IVR, call queuing, agent monitoring, and real-time analytics, businesses can optimize their customer interactions.

**Business Connectivity**: According to the vendor, OneCloud ensures reliable and efficient communication through its business connectivity solutions. It offers features such as SIP trunking, internet connectivity, and secure VPN connections, aiming to enable seamless connectivity across locations.

**Business Mobile Contracts**: OneCloud offers business mobile contracts that provide mobile connectivity for employees. According to the vendor, these contracts include voice and data plans, mobile device management, and roaming services, ensuring employees stay connected wherever they are.

**Business Cloud Solutions**: OneCloud provides a comprehensive suite of cloud-based solutions for businesses. This includes cloud storage, cloud-based applications, virtual desktops, and data backup and recovery, aiming to empower businesses with flexible and scalable cloud solutions.

**API-driven Cloud Platform**: According to the vendor, OneCloud's platform is API-driven, allowing businesses to customize and integrate the platform with their existing systems and applications. This flexibility aims to enable businesses to tailor the platform according to their specific needs.

**Multi-Cloud Approach**: According to the vendor, OneCloud adopts a multi-cloud approach, allowing businesses to leverage best-of-breed technology solutions from various cloud providers. This approach aims to provide businesses with a single place to access and manage multiple cloud services.

**Cost-effective and Hassle-free**: OneCloud aims to eliminate the complexities and costs associated with traditional on-premises systems, according to the vendor. It offers a cost-effective and hassle-free solution for businesses to leverage advanced technology without the need for infrastructure and licenses.

**Scalable and Reliable**: According to the vendor, OneCloud is designed to be scalable and reliable, catering to the growing needs of businesses. It provides a robust infrastructure and aims to ensure high availability to support businesses' communication and collaboration requirements.


Intuitive and Secure User Interface: Many users have praised One Cloud for its intuitive and secure user interface, which has made it easy for them to navigate menus and perform tasks. The software's design allows users to quickly access the features they need without any confusion or technical difficulties.

Efficient Data Management: Several reviewers have commended One Cloud for its efficient data management capabilities. With features such as data security, automation capabilities, and ease of data storage, users have found the software to be a valuable tool in managing their files and information effectively.

Convenient Access From Anywhere: A common positive sentiment expressed by users is the convenience of accessing files from anywhere at any time. Whether working remotely or on-site, One Cloud enables users to easily retrieve their files with just an internet connection. This feature is particularly appreciated by those who value flexibility and constant access to important documents.

Limited options for real-time monitoring: Several users have expressed their frustration with the software's lack of a feature to pin specific agents for real-time monitoring. This limitation has made it complicated for users to efficiently monitor the activities they need to focus on.

Difficulties with uploading larger files: Users have reported difficulties when attempting to upload larger files, which may be attributed to bandwidth issues. This issue has caused inconvenience and delays in file sharing and collaboration among team members.

Lack of file access control options: Some users have found it challenging to manage file access as the software lacks comprehensive file access control options. This limitation makes it difficult for administrators to allow or deny specific groups from accessing certain files or folders, potentially compromising data security and confidentiality.

Kixie is a telephony and VoIP software solution from Kixie.

Custom Plan

Kixie

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

One Cloud

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Onecome

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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One Cloud

Overview

What is One Cloud?