Name: OneBill How It Works
Uploaded: 2015-05-28T07:53:16.000Z
Duration: 2 min 1 s
Description: Watch the video for a small brief of how OneBill works

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Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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### Customer and Partner Management
Users generally praise OneBill's robust customer and partner management capabilities. They appreciate the platform's ability to streamline processes for managing subscriptions, tracking phone numbers, and handling commissions for partners efficiently. While some users find setting up complex commissioning incentives time-consuming, overall, the sentiment is positive towards the platform's customer and partner management features. The system's automation, reliability, and attentive customer service are highlighted as key factors contributing to a smooth customer and partner experience.

### Customer Service and Support
Users consistently praise OneBill's customer service and support for their exceptional assistance in streamlining billing processes and providing valuable feedback. While some users have encountered challenges with complex relationships and generating customer account statements, the overall sentiment leans towards positive experiences with the support team's responsiveness and willingness to help. The general consensus is that OneBill's customer service and support capabilities are a significant asset to users, contributing to increased efficiency and satisfaction in managing billing and support operations.

### Commission and Reseller Management
Users consistently highlight OneBill's commissioning and reseller management as standout features of the platform. The real-time commissioning functionality and the ability to manage multiple agents and resellers efficiently have garnered positive feedback. While some users mention that setting up complex commissioning incentives can be time-consuming, the overall sentiment leans towards satisfaction with the flexibility and customization options available for managing commissions and resellers effectively.

### Invoicing and Payments
Users consistently praise OneBill's invoicing and payments efficiency. They highlight the system's automation and customization features that streamline the billing process, making it easy to generate and send invoices to customers promptly. While some users express minor concerns about specific functionalities like generating statements of account, overall, the sentiment leans towards the platform being a time-saving and reliable solution for managing invoicing and payments effectively.

### Tax and Taxation Compliance
Users consistently highlight OneBill's tax and taxation compliance as a key strength, praising its accurate tax calculations and geolocation accuracy. The complex nature of UCaaS services and nationwide operations necessitates robust taxation support, which OneBill delivers effectively. Users appreciate the platform's ability to handle intricate taxation requirements with ease, ensuring compliance with diverse regulatory and tax authorities. OneBill's taxation capabilities are seen as a valuable asset in managing billing operations efficiently and accurately.

### Accounting and Financial Operations
Opinions vary on OneBill's accounting and financial operations integration. Users appreciate the ease of activation of charges and find it more user-friendly than QuickBooks, according to feedback from the accounting office. However, some users caution that proper integration with the internal accounting team is essential to avoid system inefficiencies. While some users find the platform beneficial for managing customer accounting and payments in one space, others express concerns about the need for smoother integration processes.

### Subscription and Recurring Billing
Users consistently praise OneBill's subscription and recurring billing capabilities. They highlight the ease of managing monthly recurring charges and the efficiency in tracking subscriptions and managing billing processes. While some users find the platform complex for simpler subscription needs, the majority appreciate the comprehensive features that cater to complex revenue operations. OneBill's automation tools are lauded for streamlining billing processes and saving time for users. Despite some minor drawbacks such as the need for dedicated implementation efforts, users generally find OneBill's subscription and recurring billing functionalities to be robust and beneficial for their business operations.

### Sales and Revenue Management
Users generally praise OneBill's sales and revenue management capabilities, highlighting its ability to streamline processes from lead to cash. They appreciate the automation features that allow for revenue collection without constant manual intervention. While some users find setting up complex commissioning incentives time-consuming, the overall consensus is that OneBill effectively manages sales commissions, subscriber portions of sales, and revenue calculations. Additionally, users value the platform's robust API set, which enables customization by systems integrators to deliver added value to customers. Despite some minor drawbacks, users recommend OneBill for businesses looking to efficiently manage channel partners and complex revenue operations.

### Telecom Services Management
Users generally appreciate OneBill's telecom tax calculations and billing functionalities. The consensus among reviewers is that OneBill effectively handles the complexities of telecom services management, particularly in terms of telecom taxation, subscription tracking, and usage billing. While some users find customization challenging, the support team's assistance is noted as a valuable resource. OneBill's ability to streamline telecom tax calculations, manage subscriptions, and automate account-related alerts is highlighted as a significant benefit for telecom providers.

### Product and Service Configuration
Users consistently highlight OneBill's product and service configuration as a standout feature, praising its flexibility and customization options. While some users find certain aspects challenging, such as creating new products or navigating the resell system, the majority appreciate the platform's ability to tailor products and pricing effectively. Despite a learning curve and occasional difficulties with default configurations, users generally find OneBill's product and service configuration capabilities to be a valuable asset in managing their billing operations.

OneBill is a versatile software that users have praised for its ability to streamline the billing process and effectively manage subscriptions. With its integration with a tax rating engine, OneBill ensures accurate tax calculations on invoices, making it especially helpful for telecom companies dealing with complex taxes. Users find that OneBill organizes and retrieves data efficiently, allowing them to easily bill large amounts of products with prorated months, discounts, credits, and sales commissions. Additionally, OneBill offers excellent reporting tools that are highly beneficial for taxation purposes. The software also simplifies customer communication and billing by providing a platform to handle both aspects in one place, increasing productivity and enabling quick access to billing and location information.

Slow response time of customer service: Some users have expressed dissatisfaction with the slow response time of OneBill's customer service in addressing and resolving issues. They mention that while the support team is responsive, there can be delays due to time zone differences.

Complicated software navigation: Several users have found the software's navigation to be confusing and not very intuitive, making it difficult for them to find and access certain features or perform specific tasks. This lack of user-friendly navigation has been a source of frustration for some reviewers.

Difficulty in customization: Users have mentioned that customization can be a bit challenging, especially for telecom companies with specific requirements. Some users feel that setting up custom plans may require assistance from the support team, highlighting the complexity involved in tailoring OneBill to meet their unique needs.

Professionalism and Expertise: Users have consistently praised OneBill Software for demonstrating professionalism, expertise, and a genuine commitment to customer satisfaction. Many reviewers have noted that the OneBill Software team promptly addresses any questions or concerns, provides detailed explanations, and maintains a high level of communication throughout the entire process.

Stress-free Progress Monitoring: A significant number of users have found the progress monitoring and timely delivery of milestones by OneBill Software to be stress-free and efficient. They appreciate the ease with which they can track their project's progress, ensuring transparency and peace of mind. Additionally, users have highlighted the excellent support provided by OneBill Software during setup, customizing it to meet their specific requirements.

User-friendly Interface: Many users describe OneBill Software as clean, convenient, and user-friendly when everything is correct. They emphasize how easy it is to navigate through the platform and highlight its efficiency in making invoicing customers easy and efficient. In fact, several reviewers mention that using OneBill Software has reduced their workload for invoicing customers by at least half. The reliability of the system along with the helpfulness of the support team further enhance their experience.

Users commonly recommend OneBill for the following reasons: 

OneBill is suitable for smaller companies with a smaller internal accounting team and subscription-based payments. It is also recommended for companies with agents/partners to keep track of payments and commissions.

OneBill is highly recommended for channel-based partnerships as it can be adjusted for co-branding and white-label selling.

OneBill offers features for complex revenue operations, making it ideal for companies that require more than simple recurring billing.

Users have not experienced any issues with OneBill in the last two years. They advise potential users to ensure that OneBill meets their specific needs and has previous functionality if required from prior billing software.

Users also suggest taking advantage of the tutorials provided by OneBill as they are helpful in understanding the platform's capabilities.

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OneBill

Subscription management software, also called recurring billing software, is software that automates the billing cycle for subscription/recurring revenue models.

Subscription Management

OneBill Telecom Billing and Taxation Integration Explained

Watch the video for a small brief of how OneBill works

OneBill How It Works

OneBill the ultimate subscription billing platform.

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OneBill

Overview

What is OneBill?