OneCause

Easy to donate

Reporting

Bidpal platform is easy to use

Image uploading

Back-end management could be a little more detailed and userfriendly

Clear registration instructions

Customer Support

Customization

More detailed and customizable reporting

Website capabilities

email / texting capabilities

user friendly

allows multiple fundraising applications in one mobile site

reporting

I struggle to get videos in the giving center to work properly.

I wish you could insert photos directly into the giving center without having to use dropbox first.

Donors would like a way to purchase tickets without creating a login.

Easy access to bidding for guests

Event reporting is amazing

Platform is flexible

Event set-up is easy

Terrific customer support

As a school we wish categories were more flexible (e.g., fixed priced items being able to blend in with silent auction items)

Because we tend to offer 'repeats' of items from year to year, wish there was an easier way to 'copy and paste' item information

Customer Service is excellent - a huge plus! They provide tutorials to explain how to use various functions that their software offers, but whenever I needed to speak live with a support person, the wait was short and the support provided was always extremely helpful. My questions and concerns were always addressed to my satisfaction. Each person I spoke to was patient with me and very courteous.

Ease of use is critical and OneCause is very easy to navigate and set up.

The salesperson was also very thorough and informative, which was what we needed to make the decision to sign with OneCause. We researched a couple of other companies but felt that OneCause was the best fit for our needs.

It would be very helpful if OneCause would make it possible for users to be able to zoom in on photos that are posted on the platform. It's a bit of a handicap to not being able to expand photos. We took great care to take photos as close up as possible, showing all items in a prize package, but having the ability to zoom in on a photo would show guests the detail they need to make a decision to bid or purchase raffle tickets. Nowadays, people expect to be able to expand the photos they see online.

We didn't even use the option to post additional photos this year when we posted our auction and raffle packages because we found out that when the images changed, the delay between photos was too long, and there was no option to adjust the time delay between the images.

Since we used Fixed Price packages for our raffle items, our guests that bought raffle tickets and also bid on silent auction packages received a receipt that was a bit confusing to some. The receipt indicated both purchases and bids together and it wasn't clear which items the person actually won. If the system could notify the raffle winners, like it does the silent auction winners, that would be an improvement in the way it works now, where we have to run a report and notify raffle winners by email.

Excellent Customer Service

Easy to use platform

Safe vendor for taking payments

Great reporting tools

I would like to see a "purchase ticket" button added to the welcome screen, versus on the side menu

I wanted participants to purchase a ticket without signing in first

keeping track of donor and attendee information

credit card charges, refunds, and payments

reports

An addressee field needs to be added to the thank you letters that use titles. For example, I'd want to be able to send a letter to Mr. and Mrs. John Doe, not Jane and John Doe.

Apostrophes cause strange characters to appear in all exports.

How do I enable Excel exports fields, like descriptions, that are larger than 256 characters to be able to be used in their entirety in a Word mail merge doc because currently they get cut off at 256 characters?

Makes the event site user friendly

Makes reporting easy

Makes it easy to customize each event for your organization

Love the way the ticketing option allows you to take care of every possible option imaginable

The compatibility of uploading images (either dropbox or google)

Should be able to see the uploaded image without having to save (ie - logos)

Charity auctions.

Fundraising.

Reporting.

Page design usability.

Customer support availability.

Image uploading.

Easy to donate once page is set up

Support responds quickly when you email for help

Bidpal platform looks really sleek

Parts of the website are easily customizable but there are other sections you must seek help that prevents users from making major mistakes.

Love the newish feature of linking Facebook Fundraisers to Peer-to-Peer platform.

BidPal should have an app. Across two different nonprofits, I've been asked by employees and donors why there isn't an app. It would make donating way easier.

Peer-to-peer needs shorter URLs or give an option to use a bit shorter. p2p.onecause.com/campaign is long and if you do custom pages, it's even longer

Wish I could test the looks of the Facebook Fundraiser when using Peer-to-Peer. It launched the fundraiser earlier than I intended.

Peer-to-peer custom pages require using HTML which most people don't know how to use.

Peer-to-Peer: You can make edits from the back end and front end, but when you're logged in as an admin, you can't view it as someone not logged in, thus can't make certain changes on the front end.

Creating event websites...very user friendly.

Ticket managing - knowing what your sales are at.

The price point is excellent for a nonprofit.

Back-end management could be a little more detailed.

It would be great to be able to generate links to copy and paste into a company email to send to sponsors so that they don't need to receive two emails to register attendees, one from OneCause and one from our company with more info.

easy auction setup

easily add or update supporters

adding photos to items needs work, there are too many steps in the process

Silent Auction software was easy to use

Customer service was amazing! Quick to answer the phones.

System was easy to teach others.

Loved the feature to text and email our customers.

Day of event was a Saturday and would have loved a customer service option..

All the different steps of a guest were kind of confusing.

Not easy to change or fix bad bids night of event.

The Max Bid option increased our fundraiser total by 30%

The Event checklist really helped keep us on track and knowing we could go back and review tasks easily was reassuring

Automatically defaulting to having the purchaser cover the credit card fee would have saved us some money

Being able to edit multiple auction items at the same time would have made things easier (maybe a grid view?)

Access the data easily in the cloud.

Allows for both in person and virtual events.

Reports are easy to navigate.

I struggle with putting in expenses to show total revenue raised after expenses.

Items vs packages can be confusing as we enter them.

Landing Page

Check out flexibility

Uploading information

Uploading in bulk and adding bidding numbers and seating arrangement in the bulk upload

better support staff at the event

easier trainings

Easy use

Excellent reports/detail

Mobile friendly

Good customer service support

Recent Amazon services outage caused issues for on-site sale

Would like to see my OneCause contract as part of my dashboard

More robust functionality as a complete CRM tool

customer sevice

mobile bidding

larger photos for items in an auction/ different page layout so its easier to see and click into each item.

more integrations- less manual work

easier user interface- sometimes very clunky and hard to navigate through

ability to connect donors and winning bidders directly through the platform

OneCause keeps you organized and on top of details big and small. The checklist feature is hugely helpful and having an individual working on your event with you to point out things you may have missed or not realized you needed is a huge benefit.

The accounting post-event is sorted in a variety of ways making it easy to find [the] info you're looking for like breaking down specific donor traits.

Including ways to market and communicate for the event is vital for success. You can preschedule and customize messages to specific groups right in the platform so it's tracked and event-specific. I love the functionality and ease that provides!

I love having customizable options but sometimes I struggle finding out HOW to do each step. Having training available is a big help but it can be hard to find specific needs at times.

The user interface for how a user scrolls through the silent auction items is very clean and easily understandable. We've had many comments on how easy it is to use.

On the backend, I really love how I am able to organize all of the auction packages.

I love how easy registration is!

It would be nice to be able to upload multiple images for an auction package. Especially when you are bundling items.

It would be good to have an indicator of when a person has already entered in their credit card. I've become very confused at checkout when a person comes to checkout, and the balance is zero. I understand that means they don't owe anything. But when your line is long and your pressured, and the person is telling you they bought an item and need to pay, it all just becomes overwhelming and confusing. If there were some checkbox or other kind of indicator that says they've already entered their card number, that could help.

Online Auctions

Event Management

Supporting Fundraisers through an Amazing Conference

Real Time Online Live Auction

Audience interaction through the website in a virtual setting

Reports generated after the event are excellent

Very easy to set up auction site with descriptions & photos, extremely user friendly

Support is always available, patient and helpful

On site personnel during events are extremely helpful

Seating and table management with software is very efficient

Photo sizing for auction packages can be challenging at times, a greater variety of sizing would be easier for the user

Staffing at large events

Live help desk

search functions within the site would be helpful

ability to customize the site more

Walks you through the steps needed to launch

Follows up quickly with questions and concerns

Provides a library of helpful tips, tools, and tricks

Pictures of auction items cannot be enlarged

Uploading images to the pages is complicated

Better editing tools for the pages

Ticketing

Bidding

Easy to use

The mobile landing page not the front page on web

Raffles