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OneDrive

OneDrive

Overview

What is OneDrive?

OneDrive from Microsoft is a cloud storage and file syncing service.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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OneDrive for Business Plan 1

$5.00

Cloud
Per Month (Annual Commitment)

Microsoft 365 Business Basic

$5.00

Cloud
Per Month (Annual Commitment)

OneDrive for Business Plan 2

$10.00

Cloud
Per Month (Annual Commitment)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trustradius.com/buyer…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Product Demos

OneDrive for Business: Demo of mobile device updates

YouTube

OneDrive for Business: Updates to web experiences

YouTube

OneDrive Ransomware Detection Demo

YouTube

Demo Army: OneDrive for Business Demo

YouTube

OneDrive Files On-Demand Install and Demo

YouTube

OneDrive for Business: Sync client updates demo

YouTube
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1
Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

7.8
Avg 8.6

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

7.5
Avg 8.5
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Product Details

What is OneDrive?

OneDrive Video

OneDrive Demo

OneDrive Integrations

OneDrive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

OneDrive from Microsoft is a cloud storage and file syncing service.

OneDrive starts at $5.

Reviewers rate File search highest, with a score of 8.5.

The most common users of OneDrive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1009)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Syncing Capabilities: Users have praised OneDrive for its seamless syncing between personal files and the SharePoint server, ensuring all documents are always up to date. This feature enhances workflow efficiency and collaboration among team members.

Collaborative Features: Many users appreciate the real-time collaboration function in OneDrive, allowing multiple editors to work on the same document simultaneously, fostering teamwork and productivity. It enables efficient group editing sessions without version control issues.

Accessibility Across Devices: The accessibility of OneDrive from various platforms has been commended by users for enabling convenient file management and sharing on-the-go. This cross-device accessibility ensures that files are easily accessible regardless of location or device used.

Connection Stability: Some users have experienced issues with OneDrive disconnecting after a hard reboot, leading to the need to manually locate and sign in to the app frequently. This instability can disrupt workflow and cause frustration for users relying on continuous access to their files.

Syncing Problems: Reviewers mention that syncing multiple accounts is possible but not as intuitive as other cloud storage apps, and changes may take a considerable amount of time to process, especially after reboots or when dealing with a large number of files. These delays in syncing could impede productivity and lead to discrepancies between devices.

User Interface Concerns: Users criticize the inconsistent and confusing user interface of OneDrive, expressing frustration with folder syncing control issues, error messages, and an unintuitive layout. The lack of clarity in navigation and settings management within the interface hinders efficient usage for many customers.

Reviews

(1-25 of 36)
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A simple sync that is built into Windows

Rating: 9 out of 10
June 24, 2022
PW
Vetted Review
Verified User
OneDrive
4 years of experience
It was shaky at first and seemed rushed to market, but over the past three to four years the reliability and features of OneDrive have really surpassed most of the competition. If you can get over a corporation having access to all your files there's really no reason to not use a service like this.

Unlimited storage at best.

Rating: 8 out of 10
May 25, 2022
AK
Vetted Review
Verified User
OneDrive
3 years of experience
The support team is very helpful. They reply on time. We contacted them for previous version aligning.

A great cloud storage solution for businesses

Rating: 7 out of 10
May 02, 2022
Verified User
Vetted Review
Verified User
OneDrive
4 years of experience
I have not had to use tech support for OneDrive because I have not encountered any issues with the product. My organization's computer and technical services department is fluent in Microsoft products, so I would rely on them to address and/or fix any issues that would arise with OneDrive. The help topics in OneDrive have been more than adequate for answering initial questions as I was learning the product.

Convenient in collaboration

Rating: 8 out of 10
February 25, 2022
SK
Vetted Review
Verified User
OneDrive
3 years of experience
I did not need to contact support team as the website's documentation is good enough.

The best cloud storage application in the industry.

Rating: 10 out of 10
May 11, 2021
Verified User
Vetted Review
Verified User
OneDrive
5 years of experience
Since OneDrive is a Microsoft product, it goes without saying that there are great support options. This includes everything from web support, phone support, KB articles, etc. There is even a dedicated Microsoft site that is the OneDrive help center that features training resources and also specific featured topics in helping users with using some of the most common uses of OneDrive.

OneDrive and you're done!

Rating: 6 out of 10
May 06, 2021
JH
Vetted Review
Verified User
OneDrive
3 years of experience
I have not has serious problems that required searching any FAQ's or contact Microsoft for support. So I can only assume that they would support this product as well as their other products.

Controller

Rating: 10 out of 10
August 12, 2020
Verified User
Vetted Review
Verified User
OneDrive
5 years of experience
Since it's a Microsoft Product, I've never had any issues with Microsoft support. Although my experience with OneDrive has been mainly positive so there was not a lot of need to contact customer support. The system has been very user friendly and mostly intuitive.

Cloud Storage Solution for Microsoft Suite Users

Rating: 8 out of 10
February 18, 2020
DB
Vetted Review
Verified User
OneDrive
2 years of experience
Support seems to be limited, in my experience, to the general help articles offered online. Luckily we haven't experienced anything that has required more research than looking through those articles, and I can't imagine a scenario where you would need more support than that. Still, it would be nice to have a knowledgable person available to help you when an issue arises.

OneDrive Review

Rating: 9 out of 10
February 15, 2020
JM
Vetted Review
Verified User
OneDrive
4 years of experience
I have never had to utilize the customer support team for OneDrive because the solution has been simple and easy to use. Therefore, I cannot comment on the customer service of the platform. However, I see the ease of use as a massive benefit of the solution. I'm glad I've never needed support!

OneDrive - A Great Replacement for Personal Servers

Rating: 8 out of 10
February 14, 2020
Verified User
Vetted Review
Verified User
OneDrive
3 years of experience
Support is handled internally through our global information technology team, but our internal support team has not complained about the support they receive from Microsoft. They have actually praised the support they receive from Microsoft for encouraging employee adoption and for rolling out new tools.

OneDrive Storage Centre

Rating: 10 out of 10
February 04, 2020
MS
Vetted Review
Verified User
OneDrive
4 years of experience
I have always had great support with OneDrive. They can help troubleshoot and even walk you through the most complicated issues and solutions. The response time is quick and they do well following up and closing out their cases. They offer self support articles but are always available to talk in person.

My experience using OneDrive.

Rating: 9 out of 10
January 19, 2020
Verified User
Vetted Review
Verified User
OneDrive
2 years of experience
When we needed support for OneDrive, we found it on the Internet, exploring pages and information provided officially by Microsoft. Sometimes we found the answer on other channels, like YouTube. We have not contacted Microsoft support yet, so we cannot evaluate them at this moment.

OneDrive is a good option for modern cloud sharing software

Rating: 8 out of 10
January 10, 2020
CA
Vetted Review
Verified User
OneDrive
5 years of experience
Microsoft support is not always instant for non-critical problems. It has taken days to diagnose a permission problem, this was the only time I had to contact Microsoft support. Overall it has a good FAQ and it's a very simple and plain software, so contacting support is rare.

Compatible with Microsoft, Weak as a Stand-Alone Option

Rating: 6 out of 10
January 10, 2020
AM
Vetted Review
Verified User
OneDrive
3 years of experience
I have not called Microsoft support for assistance with OneDrive, so I cannot evaluate this capability. Our institution's support remains incredibly limited. I'm not sure if the institution's lack of support derives from limited support from Microsoft or simply understaffing challenges in our IT department. Regardless, I have not received support for my issues with it nor seen Microsoft respond to changes in the industry.

Top notch cloud storage - well integrated with Microsoft apps

Rating: 9 out of 10
December 31, 2019
Verified User
Vetted Review
Verified User
OneDrive
3 years of experience
The user base of this solution is huge and the vendor of this software, Microsoft, is a tech giant that really cares for their customers. As per our experience, we have received timely and effective support on any problems or matters we had a challenge with. Secondly, because there are so many customers, there is a huge library of FAQs and other similar forums with similar support needs already addresses there. We can use these to help ourselves.

Use it if you have Office

Rating: 7 out of 10
December 13, 2019
Verified User
Vetted Review
Verified User
OneDrive
2 years of experience
It's a Microsoft product so there is a wealth of information online both from Microsoft directly and from millions of users but as a corporate user we also have access to direct Microsoft support through a variety of avenues (phone, email, etc.). This makes finding answers to issues more accessible, however, it does also mean that any new feature requests will get buried.

OneDrive all the way to the top!

Rating: 10 out of 10
December 12, 2019
Microsoft has worked hard to provide support as more work is done in the cloud. Within OneDrive you can easily get help and reach out for support if needed. Since OneDrive is commonly used you can also find resources on the web and even YouTube to solve any problems. It is so nice not having to buy a new version and simply have the latest updates pushed automatically via our Microsoft Office subscription.
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