OneDrive

OneDrive

Customer Verified
OneDrive

Overview

Reviews

Autosave Has Saved Me

8
I have used One Drive in all three jobs I've had recently. When I worked at the Basilica of Saint John, we used One Drive for our shared …

Review for Microsoft OneDrive

8
This is basically being used for the following aspects:
1) To securely store.
2) To access the data/files.
3) To share and collaborate with …
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A secure place to collaborate

8
It is incredibly helpful having your files in one place and in the cloud! This way you can access your files from multiple devices and …
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Controller

10
We used it across the organization, it solves the problem of having to saving things on the server and not being able to access it remotely.
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OneDrive Review

9
At Adecco, our teams utilize OneDrive as a cloud service that stores all of our files in an organized manner. OneDrive allows us to store …

OneDrive Storage Centre

10
We use OneDrive as our central hub and document database for all departments. One of our main issues was the inability to access other …

OneDrive for everyone

10
OneDrive is used as the primary user file store, for a shared location, and general files. We utilize the online functions for gaining …
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Popular Features

View all 13 features

Reliability (107)

8.8
88%

Performance (106)

8.6
86%

File search (108)

8.5
85%

Device sync (106)

8.2
82%

Reviewer Pros & Cons

View all pros & cons

Pricing

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OneDrive for Business Plan 1

$5.00

Cloud
Per Month (Annual Commitment)

Microsoft 365 Business Basic

$5.00

Cloud
Per Month (Annual Commitment)

OneDrive for Business Plan 2

$10.00

Cloud
Per Month (Annual Commitment)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trustradius.com/buyer…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $5 per month

Features Scorecard

File Sharing & Management

8.4
84%

Cloud Storage Security & Administration

8.5
85%

Cloud Storage Platform

8.6
86%

Product Details

What is OneDrive?

OneDrive from Microsoft is a cloud storage and file syncing service.

OneDrive Video

OneDrive Demo

OneDrive Integrations

OneDrive Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is OneDrive?

OneDrive from Microsoft is a cloud storage and file syncing service.

How much does OneDrive cost?

OneDrive starts at $5.

What is OneDrive's best feature?

Reviewers rate Document collaboration highest, with a score of 9.1.

Who uses OneDrive?

The most common users of OneDrive are from Mid-size Companies and the Information Technology & Services industry.

Reviews

(1-25 of 35)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Since OneDrive is a Microsoft product, it goes without saying that there are great support options. This includes everything from web support, phone support, KB articles, etc. There is even a dedicated Microsoft site that is the OneDrive help center that features training resources and also specific featured topics in helping users with using some of the most common uses of OneDrive.
August 12, 2020

Controller

Score 10 out of 10
Vetted Review
Verified User
Review Source
Since it's a Microsoft Product, I've never had any issues with Microsoft support. Although my experience with OneDrive has been mainly positive so there was not a lot of need to contact customer support. The system has been very user friendly and mostly intuitive.
Dave Becker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support seems to be limited, in my experience, to the general help articles offered online. Luckily we haven't experienced anything that has required more research than looking through those articles, and I can't imagine a scenario where you would need more support than that. Still, it would be nice to have a knowledgable person available to help you when an issue arises.
February 15, 2020

OneDrive Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I have never had to utilize the customer support team for OneDrive because the solution has been simple and easy to use. Therefore, I cannot comment on the customer service of the platform. However, I see the ease of use as a massive benefit of the solution. I'm glad I've never needed support!
February 04, 2020

OneDrive Storage Centre

Matthew Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have always had great support with OneDrive. They can help troubleshoot and even walk you through the most complicated issues and solutions. The response time is quick and they do well following up and closing out their cases. They offer self support articles but are always available to talk in person.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support is handled internally through our global information technology team, but our internal support team has not complained about the support they receive from Microsoft. They have actually praised the support they receive from Microsoft for encouraging employee adoption and for rolling out new tools.
Lukas Sundahl, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft has worked hard to provide support as more work is done in the cloud. Within OneDrive you can easily get help and reach out for support if needed. Since OneDrive is commonly used you can also find resources on the web and even YouTube to solve any problems. It is so nice not having to buy a new version and simply have the latest updates pushed automatically via our Microsoft Office subscription.
Joel Brache | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've never had any issues with OneDrive and never had any need to contact customer services. I think that is the best indication of a quality product that exists. Overall, Microsoft support has been reasonable to work with. I've had one situation, has nothing to do with OneDrive, that Microsoft support performed poorly, but in all other situations, Microsoft support has been reasonable to very good. Overall, a positive rating from me on Microsoft's customer support, especially with regards to OneDrive (because I haven't needed support).
Cesare Arienti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Microsoft support is not always instant for non-critical problems. It has taken days to diagnose a permission problem, this was the only time I had to contact Microsoft support. Overall it has a good FAQ and it's a very simple and plain software, so contacting support is rare.
Alicia Meyer | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I have not called Microsoft support for assistance with OneDrive, so I cannot evaluate this capability. Our institution's support remains incredibly limited. I'm not sure if the institution's lack of support derives from limited support from Microsoft or simply understaffing challenges in our IT department. Regardless, I have not received support for my issues with it nor seen Microsoft respond to changes in the industry.
Paul Weber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was shaky at first and seemed rushed to market, but over the past three to four years the reliability and features of OneDrive have really surpassed most of the competition. If you can get over a corporation having access to all your files there's really no reason to not use a service like this.
Shannon McNamara | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have never had to utilize support for OneDrive before, the UX is great and it's very easy to understand and work with. If I ever do have a question, there is a very robust help guide and center online where I can have all of my questions answered quickly and easily.
Michael J Mandeville | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Getting actual help from Microsoft support is difficult, but there are a lot of articles, forums, etc. with a lot of helpful information to get you through. It's not super difficult to figure out, but Microsoft has done themselves a disservice with the naming schema of Teams, SharePoint Groups, Groups, OneDrive, OneNote, etc. and making the way in which files are accessed look different depending on where you access them from. Navigating to Group/Team files via the browser through Outlook on the Web is different than navigating through Windows Explorer (if you're syncing files), which is different than navigating through the Team application (which auto-creates a 'Group' on the backend which is essentially a SharePoint Team Site but not).
Nathan Richardson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're fairly happy with it. They are somewhat responsive, but it would be nice if the phone support were better. It's not always convenient to have to submit a ticket request when you have an urgent problem, particularly one that could compromise your company security. Overall, they're pretty good.
Kelly Wasden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Echoing my previous comment from the feedback they are willing to receive. Any time we've had questions we've received a response usually same day unless it is more urgent then we are seeing a turnaround much quicker. I haven't been involved with those escalations, but I have heard how great and easy the team is to work with.
John Carter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am giving this support because it is accessible everywhere. It can be easily checked from your laptop and if you are traveling you can see your files easily on your mobile application. Thus it keeps you at ease everywhere. Plus the features are easy to understand that is why it is user-friendly.