OneNote

OneNote

About TrustRadius Scoring
Score 8.3 out of 100
OneNote

Overview

Recent Reviews

OneNote Review

7 out of 10
December 05, 2019
I use OneNote mainly for copying web addresses and articles into one location. I have multiple tags all for different uses. I find that …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

Popular Features

View all 13 features

Document collaboration (50)

8.7
87%

Performance (46)

8.6
86%

File search (48)

8.5
85%

Device sync (51)

8.5
85%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of OneNote, and make your voice heard!

Pricing

View all pricing

Microsoft OneNote

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

File Sharing & Management

8.4
84%

Cloud Storage Security & Administration

8.0
80%

Cloud Storage Platform

8.6
86%

Product Details

What is OneNote?

Microsoft's OneNote is a digital note-taking app, supporting photos, annotating, web page clipping, emailing, and synchronizing notes across devices.

OneNote Competitors

OneNote Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is OneNote?

Microsoft's OneNote is a digital note-taking app, supporting photos, annotating, web page clipping, emailing, and synchronizing notes across devices.

What are OneNote's top competitors?

Evernote are common alternatives for OneNote.

What is OneNote's best feature?

Reviewers rate Storage Reports highest, with a score of 9.

Who uses OneNote?

The most common users of OneNote are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (775)

Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Justin Harbin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft does an alright enough job supporting issues in OneNote and updated as of late have brought welcome features. Several years ago they were not as supportive, but current rating reflects updates as Microsoft has seemed to consolidate around the Microsoft Store app.
I haven't had many issues where I directly needed to call support.
Score 10 out of 10
Vetted Review
Verified User
Review Source
OneNote is widely used so that there is a lot of helpful content that can be found for support by simply conducting web searches.
Microsoft has been receptive to product feedback provided through https://onenote.uservoice.com/, including making the decision to continue to provide mainstream support for OneNote 2016 through 2023 (https://techcommunity.microsoft.com/t5/Office-365-Blog/Your-OneNote/ba-p/954922).
Score 10 out of 10
Vetted Review
Verified User
Review Source
Since it is part of Microsoft Office and used across the globe there are a lot of support options available. It's quickest to just do a google search which will have plenty of articles to help you since there are so many OneNote users but as an Office customer you also have access to Microsoft support and I have had good experiences with their support (probably because I'm with a large company who is a large customer to them).
September 10, 2019

OneNote is the one you need

Lukas Sundahl, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support for OneNote seems to be relatively high. I think that as more companies fully leverage Office 365 they will start using OneNote to help them with business documents. I think that more marketing dollars could go towards OneNote making more people aware of it and all that it can do for businesses.
Score 9 out of 10
Vetted Review
Verified User
Review Source
OneNote is a Microsoft product, and as such, they have a great customer support network. Their FAQ is quite useful for answering any general questions you may have, as well as the built-in "Help" section found in the toolbar. If you are really struggling you can send a message to customer support, but I can't attest to that as I haven't done so.
Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
OneNote has decent support, but it doesn't seem like there is a lot of information on how to achieve certain results. The built-in information is more than enough to support the average user's requirements, but for the very advanced features, it will take some experimenting to get the desired result. Microsoft doesn't seem to offer too much help in that regard, but what they offer out of the box is sufficient.