Name: Oneroute
Author: Route communications

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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OneRoute is an omnichannel messaging platform offered by OneRoute.io that claims to streamline customer communication for businesses. According to the vendor, it enables personalized marketing, sales, support, and transactional messaging across multiple channels, including WhatsApp, SMS, Voice, and Social Media. The product is said to be suitable for startups, small teams, mid-sized companies, and large organizations in various professions and industries such as customer service, sales and marketing, e-commerce, retail, and hospitality.

## Key Features

**Personalized Marketing Campaigns**: According to the vendor, businesses can run targeted WhatsApp and SMS campaigns, sending promotions, onboarding messages, and downtime alerts while tracking their effectiveness.

**Unified Inbox**: OneRoute provides a unified inbox where customer service teams can manage and respond to calls, WhatsApp messages, and direct messages (DMs) from various channels in one place, as claimed by the vendor.

**Team Performance Measurement**: OneRoute offers a dashboard, as stated by the vendor, to track customer satisfaction, response times, and resolution times, allowing businesses to measure both individual and team-wide performance.

**Reduced Response Times**: The vendor claims that OneRoute helps businesses reduce response and resolution times for faster customer support with features like canned responses, chatbots, auto-responders, auto-assignments, and office hour away messages.

**Multi-Channel Integration**: According to the vendor, OneRoute allows businesses to connect with customers on various channels including WhatsApp, Instagram, Twitter, Messenger, SMS, Mail, Shopify, Hubspot, Zoho, Googlesheet, Customer.io, and Woo.

**Easy Setup in Four Steps**: The vendor claims that setting up OneRoute is a straightforward process involving creating an account, connecting communication channels without engineering personnel, onboarding team members with email invites, and starting conversations between customers and the team.

**Affordable Pricing**: OneRoute offers different pricing plans tailored to the size and needs of the business, according to the vendor, with Starter, Business, and Enterprise plans available starting from ₦59,999/month for startups and small teams.

**Initiate Conversations from OneRoute**: According to the vendor, businesses can initiate conversations with customers directly from the OneRoute platform, making it convenient and efficient for proactive customer engagement.

**WhatsApp Broadcasts**: OneRoute enables businesses to send personalized, multimedia WhatsApp broadcasts, according to the vendor, allowing them to reach a wider audience with targeted messages.

**No Engineering Team Required**: The vendor claims that OneRoute can be easily used without the need for engineering personnel, making it accessible to anyone looking to enhance their customer communication capabilities.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Free

Basic

Professional

Zoho SalesIQ

Oneroute

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Route communications

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Oneroute

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What is Oneroute?