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OneSource Virtual

OneSource Virtual

Overview

What is OneSource Virtual?

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

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Recent Reviews

OSV's raving fan.

10 out of 10
October 27, 2022
Incentivized
OSV is our business partner in net pay, tax, and garnishment services. They support our payroll process on a daily basis by making our net …
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Great Partners.

9 out of 10
October 23, 2022
Incentivized
We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources …
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OSV is an A+ Partner!

10 out of 10
October 18, 2022
Incentivized
OneSource Virtual was our implementer for Workday Payroll as well as our Payroll processor and continues to be our AMS vendor for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Administrator in Human Resources
Machinery Company, 1001-5000 employees
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Service Offering Details

What is OneSource Virtual?

OneSource Virtual is a provider of Workday services, solutions, and products. Founded in 2008 in Dallas, Texas, the company operates in North America and Europe to deliver outcomes that boost productivity, improve compliance, and increase internal capacity for over 850 customers around the world. The company's leadership teams are composed of experienced professionals in their respective fields. Together, they offer the expertise and deep knowledge of the global marketplace to deliver comprehensive solutions and services for HR and Finance & Accounting.

OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.

OneSource Virtual Supported Products

OneSource Virtual Competitors

OneSource Virtual Availability

GeographyUnited States, Canada, United Kingdom
Supported LanguagesEnglish

Frequently Asked Questions

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

Dayforce, PeopleDoc / UKG HR Service Delivery (discontinued), and ADP Vantage HCM are common alternatives for OneSource Virtual.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of OneSource Virtual are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(46)

Attribute Ratings

Reviews

(1-25 of 32)
Companies can't remove reviews or game the system. Here's why
October 24, 2023

Great for payroll processing and standard tax filing.

Verified User
Administrator in Human Resources
Machinery Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
October 23, 2022

Great Partners.

Verified User
Contributor in Human Resources
Food Production Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
One Source Virtual has always been extremely responsive to our requests for services, as well as acting quickly to fix any issues that we bring to their attention.
December 14, 2021

OneSource Virtual as a settlement provider

Verified User
Manager in Finance and Accounting
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[OneSource Virtual] handles our settlement, tax remittances, and tax agency filings. All payroll processing is handled internally. I have been working with [OneSource Virtual] for over three years and have enjoyed their services. They are timely and responsive. As we open up more campuses, the scope of our work with [OneSource Virtual] will increase, so it's great to know the level of service that we can expect from them.
December 02, 2021

My only complaint is Customer Service

AH
Angela Hayes
Payroll & Benefits Manager
Centurion Pipeline Company LLC (Oil & Energy, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall [OneSource Virtual] is a fairly good company, however as I stated earlier, picking up the phone when a customer does not fully understand something can help resolve some things much faster. Responding via case is not always the solution.
December 01, 2021

One Source Virtual Provides Expertise for Workday Payroll & Financials

Danielle McGillen | TrustRadius Reviewer
Danielle McGillen
Director of Finance
HealthChannels (Hospital & Health Care, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
One Source Virtual is an expert in Workday Payroll and Financials. They are able to provide guidance and support for payroll processing, taxes, and configuration. If, however, you use another software to complement Workday, [OneSource Virtual] is only able to provide support to Workday which can sometimes be problematic.
November 09, 2021

OneSource Virtual Review

JG
John Gardner
Sr. Manager, Payroll, Compliance, and HR Solutions Coordinator Team
Land O'Lakes (Farming, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a great relationship with OneSource Virtual. We left our previous provider due to numerous service issues. OneSource Virtual has been very proactive in its communication and is very knowledgeable. If mistakes are made, they own up to it and handle it until it is resolved. They do have a ticketing system that some people might not be used to, but we've used an internal ticketing system here for a number of years and it works great. Tickets are kept on file so they can be reviewed if needed, which is very handy. They have been a great partner over the years.
November 04, 2021

OneSource Virtual - Our Saviors!

Elise Banks | TrustRadius Reviewer
Elise Banks
Payroll & Benefits Partner
Celink (Financial Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are new to the Workday world, OneSource Virtual is an amazing asset for education and assistance. They have helped us get up and go when it came to running our HRIS and setting a good foundation for growth. I am very appreciative of PSV and the role they play in our organization.
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