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OneSource Virtual

OneSource Virtual

Overview

What is OneSource Virtual?

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

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Recent Reviews

OSV's raving fan.

10 out of 10
October 27, 2022
Incentivized
OSV is our business partner in net pay, tax, and garnishment services. They support our payroll process on a daily basis by making our net …
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Great Partners.

9 out of 10
October 23, 2022
Incentivized
We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Service Offering Details

What is OneSource Virtual?

OneSource Virtual is a provider of Workday services, solutions, and products. Founded in 2008 in Dallas, Texas, the company operates in North America and Europe to deliver outcomes that boost productivity, improve compliance, and increase internal capacity for over 850 customers around the world. The company's leadership teams are composed of experienced professionals in their respective fields. Together, they offer the expertise and deep knowledge of the global marketplace to deliver comprehensive solutions and services for HR and Finance & Accounting.

OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.

OneSource Virtual Competitors

OneSource Virtual Availability

GeographyUnited States, Canada, United Kingdom
Supported LanguagesEnglish

Frequently Asked Questions

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

Dayforce, PeopleDoc / UKG HR Service Delivery (discontinued), and ADP Vantage HCM are common alternatives for OneSource Virtual.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of OneSource Virtual are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(46)

Attribute Ratings

Reviews

(1-25 of 32)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Net Pay processing - employees often receive direct deposits one day early.
  • Partnership with The Work Number.
  • Garnishment fulfillment.
  • Federal and State tax processing.
  • Time to respond to certain tickets/cases.
  • Tax amendment processing time.
Tom Nguyen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • somewhat quick response
  • able to escalate easier than larger firms like ADP
  • taxes - was an issue before and we moved to ADP for this
  • turnover a lot - many people change pods on our account so we never really get to know them + not everyone you deal with and ask questions about payroll is knowledgeable
October 27, 2022

OSV's raving fan.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • timely filings and deposits for income tax withholdings.
  • Accurate payroll deposits.
  • Timely response to inquiries.
  • There are occasional occurrences where tickets are mismanaged. We've had instances where tickets were not sent to the proper department or responses to our tickets that settlement runs were not found because the ticket had already been processed. These were not critical issues, but the client can cause doubt in the expertise that I have come to expect from OSV.
October 23, 2022

Great Partners.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Service Administration.
  • Communications.
  • Staff Flexibility.
  • More employees that are passionate about the work like our team representatives.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • [OneSource Virtual] offers an array of on-demand webinars
  • At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
  • I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
  • There are times (not always) where I have created a ticket and have had to follow up multiple times before I hear back from anyone. I'm not sure if this is an [OneSource Virtual] system issue, but it can be very frustrating.
  • I would love for anyone that's reviewing a ticket to include their phone number in case I need to reach them immediately instead of waiting for their electronic response. Some include their contact information, but the majority do not.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Track cases
  • Provides knowledge on tax law changes
  • Processes our checks on time
  • Easy to work with
  • We receive far too many emails from our cases. They send three just to start with.
  • Better knowledge of the tax deferrals due to Covid19.
  • A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
Linda Lemmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Assist configuration in the tenant for areas we cannot manage internally.
  • Settle payroll timely and effectively.
  • Manage tax filing effectively which is a very tedious task.
  • Assist open enrollment configuration and process.
  • Would like to see less emails for the ticketing status.
  • Would like to see improvement in the reporting in the tax portal. Has had some advancements, but still not extremely helpful source of reconciling details.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The Payroll department is very helpful. [...] [They] practically held my hand [during ]our very first year dealing with [OneSource Virtual]. Workday was new to me and I was not used to the processes. She really helped me understand the entire process from beginning to end.
  • [OneSource Virtual] can definitely improve with Customer Service. The cases and the [number] of e-mails received for just one case can be very overwhelming.
  • [OneSource Virtual] Tax Services can definitely start calling the customer vs responding via a case. Sometimes as a customer I may have a question that I do not fully understand. Instead of providing short answers and going back and forth via the case, picking up the phone to discuss an element a lot of misunderstandings.
December 02, 2021

Bye Bye Tax Filings

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tax filing
  • Support ticket processing and responsiveness
  • Support teams are responsive and helpful
  • Timely garnishment and net pay processing
  • OneSource Virtual is only tied to Workday, which is where their expertise, however if we chose to switch HCM providers, we would lose OneSource Virtual.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Timely and Accurate Filings
  • Quick and Easy to understand responses to questions
  • Flexibility to support projects to keep our team on track with important initiatives
  • We have had positive experiences and have not yet experienced anything specific that calls for room for improvement
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bi-weekly payroll processing is always done on time.
  • Quarterly and Yearly reconciliations and company packets are timely
  • Customer support is excellent
  • I think the tax side of OneSource Virtual could benefit from using POD systems [as] the payroll side does
  • I think OneSource Virtual may want to take a look at turnover in the tax side
  • I wish the messages in OneSource Virtual Atmosphere were able to be marked "Read"
Danielle McGillen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll Processing
  • Tax Processing
  • Advanced Management Consulting Services
  • Clarity of Offerings - sometimes unsure what they do versus what is up to the client
  • A company is only as good as its people. I've had engagement [with] some excellent people at [OneSource Virtual] but also, some not.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They know the Workday system inside and out.
  • They are accountable for the services they provide and stay true to their deliverables.
  • They are very responsive in dealing with issues.
  • OneSource Virtual's atmosphere sends silly update emails, such as an automated response, to cases that indicate the case has not been updated. With the number of emails I get in a day, this seems silly.
  • I would also like them to assist with training us on how things are configured. I know that their business is to do it, but assisting us and teaching us how would be helpful.
November 09, 2021

OneSource Virtual Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It provides proactive communication about changes or issues that arise.
  • There are minimal issues with printing paper checks/payslips and treasury services.
  • There are no integrations to manage due to the in-tenant model.
  • The garnishment process is extremely clean and efficient.
  • Lots of emails when tickets are submitted
Elise Banks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll Processing - we never have late payments.
  • Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
  • Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
  • Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.
  • Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
  • Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
  • Webinars - I would like more of them!
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