TrustRadius Insights
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have …
Starting at $240 per year per user
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What is OneSpan Sign?
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
Recent Reviews
Pricing
Free Trial
$0
Cloud
Free for 30 Days
Professionnal
$20
Cloud
Per User per Month
Enterprise
Call for Pricing
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.onespan.com/products/esigna…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $240 per year per user
Product Demos
OneSpan Sign: Optimized Mobile Signing Experience Feature Demo
YouTube
OneSpan Sign and Smart IQ Demo Video
YouTube
OneSpan Sign and eOriginal Overview Demo
YouTube
Webinar - Electronic signatures using OneSpan Sign and Salesforce
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is OneSpan Sign?
With over 20 years of experience in e-signatures, OneSpan Sign is used by some of the world’s most trusted and security-conscious brands in banking, insurance, and government. What makes OneSpan Sign unique is its ability to balance the highest levels of security and compliance with ease-of-use, while providing a powerful and flexible platform that can be leveraged for use cases, channels and geographies across the organization.
OneSpan Sign Features
- Supported: e-sign on any device
- Supported: SaaS (Public Cloud or Private Cloud)
- Supported: On-premises
- Supported: Vendor-independent static & active audit trails
- Supported: Embedded audit trails
- Supported: SOC 2 Type II compliance
- Supported: FedRAMP compliance
- Supported: Legal & compliant e-signatures
- Supported: Global data centers
- Supported: Pre-built connectors
- Supported: Advanced user authentication
- Supported: Knowledge-based authentication
- Supported: Single sign-on (SSO) integration
- Supported: Digital signatures
- Supported: Customizable and reusable templates
- Supported: Groups and permissions
- Supported: Transaction management
- Supported: Signer attachments
- Supported: White-label branding
- Supported: Multi-device and channel ready
- Supported: Remote and in-person signing
- Supported: Mobile signature capture
- Supported: Advanced workflow customization
- Supported: Print Driver
- Supported: Fast Track
- Supported: Bulk Send
- Supported: Mobile apps
- Supported: e-Notary
- Supported: e-Vaulting
- Supported: Virtual Room
- Supported: ID Verification
OneSpan Sign Screenshots
OneSpan Sign Videos
OneSpan Sign e-signatures overview video
OneSpan Sign e-signing experience
OneSpan Sign Integrations
- IBM Control Desk, feature of Maximo
- Box
- Doxim ECM
- Nintex DocGen for Salesforce
- Microsoft Dynamics 365
- Microsoft SharePoint
- Xpertdoc
- Guidewire ClaimCenter
- Laserfiche
- Workday Human Capital Management
- Smart Communications SmartCOMM
- nCino Bank Operating System
- Salesforce
- Office 365
- Nintex
- Appway
- Equifax
- Oracle
- Guidewire PolicyCenter
- Pegasystems
- Formstack
- Finastra
OneSpan Sign Competitors
- DocuSign
- Dropbox Sign
- Adobe Sign
OneSpan Sign Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web, Mobile SDK |
| Supported Countries | all |
| Supported Languages | Arabic, English, French, Chinese (simplified and traditional), Danish, Dutch, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish |
OneSpan Sign Downloadables
Frequently Asked Questions
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
OneSpan Sign starts at $240.
DocuSign and Dropbox Sign are common alternatives for OneSpan Sign.
Reviewers rate Support Rating highest, with a score of 7.9.
The most common users of OneSpan Sign are from Small Businesses (1-50 employees).
OneSpan Sign Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(42)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have reported streamlining client-facing processes, securely tracking and managing approval of deliverables, and integrating electronic signatures into account opening processes. The software enables organizations to facilitate document signing in a wide range of scenarios, such as sales invoicing, patient sign-ups and consent form signing in healthcare settings, physician contract signing with external organizations and onboarding new employees or contractors. Additionally, OneSpan Sign offers an easy way to integrate with existing software products, providing a complete solution for seamless document management. Users have praised the secure digital signing technology that prevents document alteration after the first signature, decreasing turnaround time for contract approvals and signatures. Moreover, it has been highlighted how OneSpan Sign helps smaller companies present themselves professionally and efficiently handle contracts, leading to improved brand image and confidence with larger clients. Industries such as real estate, insurance, advertising, investment funds, and contracting have greatly benefited from the agile workflow provided by OneSpan Sign. The centralized management and control functionalities offered by the software have proven valuable for enterprises seeking efficient document routing and multi-department collaboration. Overall, OneSpan Sign has become an essential tool for organizations looking to improve their document signing processes both internally and externally while solving trust issues.
Comprehensive Solution: Users have consistently found Silanis e-SignLive to be a comprehensive solution for managing client processes, improving internal efficiency, and enhancing client satisfaction. Many reviewers have praised the platform's ability to streamline workflows and improve overall productivity.
Excellent API Set: The API set provided by Silanis e-SignLive has received high praise from users. Reviewers have highlighted the great documentation and the support received from the tech team. This has allowed users to easily integrate the platform into their existing systems and customize its functionalities according to their needs.
User-Friendly Interface: Users appreciate the clear user interface of Silanis e-SignLive, which makes it easy to navigate and perform tasks. Many reviewers have emphasized that this intuitive UI facilitates the signing process for clients and helps avoid usability issues.
Difficulty in searching for older documents: Some users have expressed frustration with the challenge of finding older documents within OneSpan Sign. They suggest that encouraging a standard format for naming packages would be helpful in improving the search functionality and making it easier to locate specific documents.
Customer service is hard to reach: Several reviewers have mentioned that customer service at OneSpan Sign can be difficult to reach and not always immediately helpful. Although most problems are eventually resolved, some users would appreciate more accessible and responsive support channels.
Customization of eSign emails needs improvement: Users have provided feedback on the need for better customization options for emails sent during the eSign process. Instead of exchanging Word documents with the support team, they suggest having a user interface where they can easily customize these emails according to their requirements.
Based on user reviews, the most common recommendations for eSign Live are as follows:
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Customize according to your needs and understand the disaster recovery policy and uptime metrics. Users highly recommend eSign Live for its high level of customization. They suggest stating your organization's specific requirements and understanding the software's disaster recovery policy and uptime metrics.
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Improve integration capabilities and implementation process. Several reviewers suggest enhancing the integration capabilities of eSign Live, particularly with Salesforce. They recommend allowing customers to integrate the software directly without requiring an enterprise account. Additionally, users highlight the ease of implementation for eSign Live and suggest making the process even smoother.
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Enhance usability and placement of signature areas. Users find eSign Live helpful and user-friendly; however, they suggest improving the placement of signature areas within documents to make it more intuitive for signers. Reviewers also emphasize the importance of testing the software before using it for critical document signing.
Overall, users highly recommend eSign Live for its reliability, affordability, ease of use, and good professional services team. They suggest deploying it widely in office environments and comparing it to other vendors before making a decision. The free trial is considered worth trying, and integrating eSignature into workflows is recommended for simplifying processes.
Attribute Ratings
Reviews
(1-25 of 37)Companies can't remove reviews or game the system. Here's why
November 29, 2022
OneSpan Sign keeps you secure and agile
- Clear instructions
- Good technology
- Could be a better UI
- Sometimes crashes
November 22, 2022
Affordable and easy-to-use E-signature solution
- Easy to use interface
- Does not require a user account to sign (sign via email link)
- Easy IT administration of the solution
- Less clunky setup of SSO
- Better documentation
- OneSpan is starting to expand into other products
November 22, 2022
A program for the financial professional!
- signing
- create template
- multiple users - signatures
- keeping track of history
- pricing
- interface
November 05, 2019
OneSpan Sign review
- Very good API set.
- Great documentation of the APIs.
- Good support from the tech team.
- They have changed the name of their company 3 times in last few years.
- Sometimes changes were made that were not communicated very well.
Score 10 out of 10
Vetted Review
Verified User
- One can set up a workflow in which one can specify the order in which signatures have to be done.
- Customer service is great and always ready to go the extra mile.
- Pricing is very transparent, and there are no hidden charges.
- The interface needs a makeover. It still feels archaic in today's time and needs a facelift.
- We have faced some issues with downtime. Although they are not that frequent, since we don't get any notifications it hampers our productivity and causes some delays.
- More integrations need to be inbuilt as a standard offering so that our IT team doesn't need to integrate them separately.
September 12, 2019
One of the best and efficient digital signature solutions on the market.
Score 8 out of 10
Vetted Review
Verified User
- Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
- Customer support is really efficient and well informed
- It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow
- Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
- Pricing seems a bit high when compared with other players in the market
- Data importing and exporting capabilities can be improved drastically
- Creating a package for a client with the necessary documents is quick and painless.
- Adding signers to the package is as simple as adding their name and email.
- You can utilize a print driver to upload your documents to OneSpan
- Searching for older documents can take some time/effort.
- Encouraging users to use a standard format for naming packages would be helpful
- Users don't always know to go through the whole process
July 12, 2018
My Review
- Their customer service is great, very personalized service to assist with different requirements
- Great technical documentation, helping us customizing our implementaiton
- Flexible corporate folks in scheduling our conferences
- One area, usage reports can be improved, where customers can compare and audit easily
- eSign went through different acquisitions from Silanis, Vasco, and now OneSpan which makes it difficult to reference in our internal documentation
- Some technical offerings to allow simple integration with different systems
July 12, 2018
OneSpan Digital Signature with Compliance
- Does not allow for the change of the document during the signing process.
- Tracks and stores the document throughout all phases of the signing process.
- Allows government users to sign with their PIV and CAC cards.
- Is FedRAMP and DoD approved.
- None that I can see.
May 10, 2018
Great product, great price
- fast track for links to standard docs
- uploads with custom signature fields
- clear user interface
- Customer service is hard to get a hold of, and not always immediately helpful (though so far they have been able to help me with most problems in the end).
May 04, 2018
It will help you generate more business!
- How quick it is to use the eSignLive platform when contracts need to be signed within deadlines!
- It is very easy to build a file and add new signers while keeping documents very private.
- The guidance to sign the contracts for people who aren't as strong with technology is very helpful. Clients call me often to let me know that they are very pleased with this e-signing platform.
- I would like my signature timezone to change to Eastern.
- The evidence summary should be within every individual file
May 03, 2018
Great Product - Easy to Use
- Ease of doing business
- Quick to get documents back
- Great price
- More integration with our systems
May 02, 2018
Excellent tool for getting documentation completed easily, quickly, efficiently, and securely!
- eSignLive provides the ability to create templates for reoccurring documents so once they are set, creating a new package is really quick and easy.
- Adding your own documents (Word or PDF) to create forms that can be filled out easily.
- Ease of signers to complete the forms or documents without having to download or install anything.
- It would be easier if the preview of the templates would display how the text blocks would actually appear in a final document.
- I would like to see a way to copy text fields once resized to other parts of the form so they are consistent in size.
November 10, 2016
Love eSignLive!
- Ease of use
- Intuitive software
- Great customer support
- I haven't experienced any issues in my experience with it for what we are using it for.
November 03, 2016
eSignLive's Daily use
- It creates a friendly environment to get signatures on your documents.
- It is user friendly and support is always available when needed.
- It saves me time instead of waiting on someone to come in to the office to sign things or trying to track them down.
- I would like to see the ability to print all attachments for one file at once. Having to open each document sent to one signer takes up time.
- If the system is down it does not tell you until after sending a document.
- Some signers are having difficulty processing documents on their end currently.
November 03, 2016
Silanis - E-sign Review
- Convenience - no displacement.
- Able to act quickly with offers, counter offers etc.
- Simple to use - professional.
- Download of document; presently any "secured" document has to be "unlocked" - if it can implement the process of "unlocking" that would be very helpful
October 14, 2016
Game Changer!
Score 10 out of 10
Vetted Review
Verified User
- Great customer service
- Great staff
- Very responsive
- Professional
- Nothing to suggest, the system works great!
October 06, 2016
eSignLive simplify integration
- The API is simple to use and does things right. For instance existing software can easily create a package composed of a couple of PDF files and each of these files can contain multiple signatures at different locations.
- It's easy to retrieve the current state of PDF packages: being signed, rejected ones, email bounce, etc.
- Although the eSign-Live team has good support, the customization of emails sent to various actors of the eSign process needs improvements. There should be a user interface for that purpose and the client should not have to contact the support team by exchanging Word documents in order to drive customization.
- Even if it is fully operational, the user interface for the administrator should be modernized because it is not user friendly nor responsive at all.
October 04, 2016
Ease of doing business
- Their customer service team is fabulous!
- The platform is straightforward and it doesn't take long to get the hang of how to send documents.
- The template and layover functionality make it easy to set up commonly used documents to avoid repeating certain steps each time.
- As with anything, there's a learning curve but that's not unique to this platform.
- We are limited (by our company partners) on what documents they will accept with eSignature (not eSignLive's issue but a wrench in the works for using the software to its full potential).
October 04, 2016
eSignLive Got it Done for me
- Easy to use
- Good support and customizability
- Approved for use by major financial oversight groups and regulatory agencies
- The product works great for me. No suggestions.
October 03, 2016
An excellent software, thanks!
Score 10 out of 10
Vetted Review
Verified User
- A very intuitive user interface
- Seamless implementation
- Lots of features needed to make paperless happen
- Nothing that comes to my mind.
September 29, 2016
Best Price for eSignatures!
- Customer service is excellent. They are very responsive.
- The sales team was good as to pinpointing our needs and creating a custom-made product for us.
- They consider each client as an important one. We started off as a startup and they didn't mind whether we were very successful or not. They treated us with respect from the get go.
- I have heard that other companies have better APIs.
- Sometimes, the signature process is slow.
- At times, the signature process jams and your screen says that you probably lost your internet connection, which is annoying.
September 29, 2016
Enterprise eSignature
- Allows access to rich APIs that has enabled us to develop a full wrapper layer to model complex business processes and enhanced features.
- The ability to run against a public cloud or private cloud provides companies with a choice of paths to satisfy different requirements around security, performance, data residency or sovereignty.
- Running a private instance has allowed our customer to control the level of performance and security for their core banking applications by not connecting them to public clouds based offshore.
- Signing ceremony performance on small mobile devices.
September 26, 2016
Good Customer Service
- I like how the paperwork is emailed directly to me.
- The filter engine when searching for a particular person doesn't seem to work well within the inbox.
September 20, 2016
eSignLive for Scholarship Applications
- Electronic/online submission of applications
- Required fields
- Easy to create your form, have it company branded, and personalized
- The current search function did not work at all if you are trying to search by the name of the person who submitted the application.
- The page by page sorting can be improved. We had hundreds of applications, and at a max of 10 applications per page, it doesn't allow you to 'jump' to a certain page. You can only flip through page by page which was frustrating.
- We were unable to export the data from the forms. It would have been great to be able to click a button, and be able to export the data from the forms into Excel. Our IS dept figured out a work-around for us which helped immensely.
- They have 'required fields' as an option when you are creating the form. The only problem with the required fields is that the red exclamation point didn't disappear once the required field was filled in, so it continued to look like there was an error with that field.