Overview
What is OneTone.ai?
OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses.OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer…
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Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39
Product Details
- About
- Competitors
- Tech Details
What is OneTone.ai?
OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses.
OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications.
Using OneTone.ai helps users to
- Save CS & QA Leaders and Supervisors time.
- Compare qualities of agents based on real-time data from their conversations.
- Replace manual reviewing and customer support agent improvement with AI.
- Get a quality comparison of multi-language agents.
OneTone.ai monitors issues such as: - Missing CTA (Call-To-Action, e.g. not added link to the product, no solution provided, etc.) - Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes - Not answering all the customer questions - Solving a customer request incorrectly
OneTone.ai ultimately aims to bring value to companies that rely on interaction with their customers in a written way (answering 100+ customer emails/chats per day & having 10+ agents).
OneTone.ai Features
- Supported: Real-time communication monitoring
- Supported: AI Automated Supervisor
- Supported: Ticket triaging
OneTone.ai Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |