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OnPage

OnPage

Overview

What is OnPage?

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

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Recent Reviews

TrustRadius Insights

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly …
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OnPage Review

10 out of 10
July 22, 2022
OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number …
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Simple and user friendly program

10 out of 10
July 13, 2022
OnPage has helped my company with their on-call overnight when the Pharmacy is not open. Their program is very user-friendly and very …
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A Great App!

9 out of 10
July 12, 2022
We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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OnPage Mobile

$13.99

Cloud
per month per user

Enterprise Silver

$22.99

Cloud
per month per user

Enterprise Gold

$28.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.onpage.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $13.99 per month per user
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Product Details

What is OnPage?

OnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation policies, incident reports, and redundancies, OnPage aims to ensure that critical alerts are never missed. OnPage serves many industries including, healthcare, information technology, managed services, IoT, and manufacturing. With over 250+ integrations, the solution extends incident alert management to popular ITSM (ticketing), RMM, monitoring and cybersecurity tools. On the healthcare front, OnPage integrates with popular scheduling, IoT, nurse calls, and EMR systems.

OnPage Features

  • Supported: OnPage alerting and secure messaging
  • Supported: On-call scheduling
  • Supported: Post-incident reporting and Audit Trail

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.

OnPage Videos

OnPage Alerts
OnPage Incident Alert Management Overview

OnPage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

OnPage starts at $13.99.

PagerDuty, Splunk On-Call, and OpsGenie are common alternatives for OnPage.

The most common users of OnPage are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly valuable for after-hours calls, allowing them to leave voice messages that are promptly alerted to on-call technicians' phones. This feature ensures timely communication and efficient response times, even when the staff is not physically present in the office. Additionally, OnPage's flexible scheduling feature has been praised by users for its ability to seamlessly switch on-call responsibilities between team members. This simplifies the process of managing on-call rotations and ensures that critical alerts are always directed to the right person.

IT professionals highly recommend OnPage due to its ease of use and reliability in replacing bulky and unreliable pagers. By utilizing this app, they no longer experience the frustration of missed or delayed incident alerts caused by phone settings. OnPage bypasses these settings, sounding an alert anyway and providing peace of mind to engineers who rely on immediate notifications for critical incidents. The app also serves as an effective replacement for call center communication, allowing for easy noting and updating of tickets without needing to load the ticketing system. This streamlines workflows and facilitates faster response times during emergencies and urgent support requests.

In healthcare organizations, OnPage has gained popularity for its reliability, accuracy, and user-friendly interface when transmitting after-hours messages to on-call physicians. It ensures prompt attention to patient needs outside regular office hours by delivering pages with patient contact information and problem summaries directly to healthcare providers' devices. Similarly, medical practices utilize OnPage to notify healthcare providers when patients arrive at the clinic, enabling timely care and avoiding unnecessary delays.

The app's effectiveness extends beyond healthcare settings. For example, crisis workers have found OnPage invaluable in responding to homeless and runaway youth. It facilitates efficient communication and seamless handoff of on-call duties during critical moments. In the realm of research activities, OnPage ensures timely and efficient communication by providing 24/7 access for researchers and enabling effective coordination across interdisciplinary teams. It also offers convenience in sending and securely forwarding sensitive information, such as patient health records, making it particularly useful in a home infusion pharmacy.

OnPage's benefits are not limited to specific industries but extend to various professional environments. For example, it allows for remote document delivery and dissemination during investigations, enhancing the efficiency of investigative processes. Additionally, OnPage plays a crucial role in emergency response work by providing a reliable and trustworthy notification system. Its integration with other software solutions, such as ConnectWiseManage and batch scheduling software, further enhances its capabilities and widens its range of use cases.

OnPage has also proven to be a valuable tool for on-call purposes in various industries. It ensures timely and efficient communication for research activities, allowing researchers to receive critical alerts 24/7. The app's integration with ConnectWiseManage enables seamless handling of alerts and ensures timely responses to emergencies. In crisis work, OnPage assists in effective communication and the smooth handoff of on-call duties, providing crucial support for responding to homeless and runaway youth.

IT staff relies on OnPage for reliable and prompt delivery of urgent messages, ensuring that critical system monitoring notifications reach the right people at all hours. It notifies support staff of new voicemails after hours, allowing for efficient escalation processes and keeping team leads informed. OnPage has also solved staffing challenges by allowing employees to remain at home during evening and night shifts, reducing the need for on-site presence while maintaining effective communication channels.

OnPage is not limited to specific industries or professions—it offers benefits across the board. Whether it's facilitating workflow after hours by enabling direct communication with callers and handling situations offline or assisting in prioritizing high-priority tickets during off-hours, OnPage supports efficient ticket management for technicians. In clinical research settings, it improves interdisciplinary team communication and coordination, enhancing support for ongoing research activities.

With its secure message relay system, OnPage serves as a reliable alternative to pagers in medical practices. It avoids the limitations of traditional pagers by allowing message tracking, forwarding capabilities, and easy documentation of critical information. Furthermore, it integrates seamlessly with batch scheduling software, providing instant notifications for automated jobs and ensuring seamless on-call rotations.

In summary, OnPage offers a wide range of use cases across multiple industries. Its features such as after-hours call management, flexible scheduling, reliable alerting system, easy integration with other tools, facilitate effective communication, timely response to incidents, streamlined workflows, and improved coordination among team members. By addressing the challenges of receiving timely notifications and ensuring efficient communication during critical moments, OnPage has become an indispensable tool for organizations seeking reliable and efficient communication solutions.

Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.

Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.

Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.

Outdated User Interface: Several users have found the user interface of the app to be confusing and outdated, suggesting that it could benefit from a facelift to bring it up to modern design standards. Some users have also mentioned that the UI could be more user-friendly and offer more options.

Difficulty in Navigation: A number of users have experienced difficulty navigating the OnPage site due to lack of recent logins, indicating that the management interface may not be intuitive. This has caused frustration for some users who are looking for a smoother and more efficient user experience.

Slow Response Time in Mobile App: Some users have reported experiencing slow response time in the mobile app, leading to frustration. This issue hampers their ability to quickly access information and respond promptly, impacting their overall satisfaction with the app's performance.

Based on user reviews, here are the three most common recommendations for OnPage:

  1. Try the demo: Users suggest trying the demo of OnPage as it provides a great introduction to the service's capabilities and functionality.

  2. Consider it for secure messaging: Many users recommend OnPage for its secure, HIPAA compliant message delivery. They find it reliable and persistent in delivering messages, making it a valuable tool for reaching people during emergencies.

  3. Integrate with other software: Users find that OnPage works well when integrated with other software and used for alerting. They highlight its effectiveness in delivering alerts and its simplicity in setting up. Some users also mention seamless integration with ConnectWise Manage and the ability to customize alerts.

Overall, users appreciate OnPage's reliability, ease of use, and effectiveness in delivering alerts. They recommend trying the demo, considering it for secure messaging and off-hours immediate alerting, and exploring how it can be integrated with other software.

Attribute Ratings

Reviews

(1-25 of 31)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPage is a must-have tool for managed service providers looking to build an after hours response without having to staff their organization for 24/7 support. Its a great tool for escalating incidents to resources that require immediate attention. The tool has room to grow with user authentication for the management console.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited to organizations that need constant monitoring and notification of a critical metric, process, or queue. As I mentioned earlier in the review, it has worked so well for our (admittedly simple) use case, that we never need to touch the initial setup/configuration. Since our use is so narrow, I can't really comment on other scenarios where it might be less appropriate as I haven't the familiarity with what else it can or can't do.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Solved the problem of not receiving the incident text messages when the ringer on my phone was off while I am sleeping.

It can be super frustrating when it continues to page while I am trying to concentrate on troubleshooting an issue.
July 25, 2022

OnPage Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It allows us to sleep at night knowing that critical incidents are looked after. Emails/SMS alerts did not always make their way through to the required engineer. OnPage alerts them with no place to hide!
July 22, 2022

OnPage Review

Score 10 out of 10
Vetted Review
Verified User
When someone needs assistance with a computer issue, they are able to reach the on-call technician for help. Once the end user sends a page, the technician that is on-call will be immediately alerted. No matter the signal strength, OnPage will be able to deliver the page; instantly.
Score 10 out of 10
Vetted Review
Verified User
They contact us immediately when we need to be alerted for on-call purposes. No issues. Always timely communication. Of the 3 years that I have been using OnPage, there has never once been any issues with the OnPage system during one of my on-call shifts. It works exactly as we need it to.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is very easy to use and user-friendly. The individuals and agencies that page us are able to dial a generic phone number that goes to the on-call worker. Therefore, if there is a swap, it does not impact organizations getting ahold of our agency when they need us. We are often paged by police, hospitals, and other crisis workers so being able to get the pages is very important. There have been some reported kinks, however, it has not been an issue as a supervisor has been able to get the page.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alerting for power outages, and other types of high-priority items. It also allows for note entry into tickets because of its good integration. The company likes this quite a bit better than the old product we were using. it also uses a small footprint on our phones so it doesn't strain storage.
Aaron English | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alerts for new tickets after hours are sent directly to the technician's phone. Using the ability to only alert those that need the information, we were able to create a successful call flow and response time. This has improved our first-call resolve with emergency tickets. This has also allowed our technicians to be able to provide 24-hour support.
Score 10 out of 10
Vetted Review
Verified User
OnPage is very well suited when it comes to making sure patients are answered. If we do not answer our pages sent to us in a timely fashion they will call us to make sure that we received the page to ensure that our patients are well taken care of.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPage is well suited for alerting staff with messages that cannot be ignored. Of particular note is the escalation feature to work through a list of contacts if a message isn't handled promptly. The audible alarm is distinct, loud, and enough to wake you in the middle of the night!
July 12, 2022

A Great App!

Score 9 out of 10
Vetted Review
Verified User
We use OnPage in a medical office, but I can see it being used anywhere that someone needs to receive notification quickly of something. Receiving a page and knowing that a patient is in the clinic to see me via my cell phone/Apple Watch helps keep me on task and makes sure I don't miss anyone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPage is appropriate for those who need to replace a pager. I would not recommend OnPage for facilitating communication within the app itself; but as a notification that your attention is needed, OnPage works great. OnPage is also appropriate for those who are comfortable using their cellphone for professional communication as it reduces the number of peripheral devices needed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
OnPage is excellent when we need to address urgent requests afterhours from physicians and patients. Whether it's for changes in patient orders, requests for supplies, or drug information questions, the system allows for comprehensive sender info + a brief message so the receiver can prepare before returning contact. I cannot come up with a situation where we, as a company, have not benefitted from the speed and convenience of the OnPage system
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For simple faxing and receiving this is a great option. It becomes more complicated when you are working off a handheld device, like a phone. Possibly the phone could be the concern, but maybe an app would be useful. Documents need to be reviewed and saved on a device, refaxing that document on a phone is hard to navigate.
July 08, 2022

Reliable Product!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPage is great for emergency response. We use it for notifying key players of an incident so they can begin to respond. The system always works meaning we never get failed notifications, which is vital in the work we do. Each page is received and the UI allows for the recipient to respond easily.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
On-call reporting works very well with this application, but a few issues prevent it from reaching a higher rating at this time (at least based on our use case). The app functionally works well, and alerts the assigned users without fail (in my experience, though this may differ). However, the biggest issue is that autotask synced ticket notes do not show the latest updated note, but rather just the ticket description. We use this to review customer updates to tickets as well as new tickets, so it is not helpful if we cannot see the most recent note.
David Bolding | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
Score 10 out of 10
Vetted Review
Verified User
OnPage is well suited for after-hours or on-call technicians to be alerted right to their phones and keep alerting until someone answers the alert. This helps us know who is going to work on the issue and gives us the ability to communicate with the entire team without having to make multiple phone calls. It is not well suited for easy updates.
July 05, 2022

OnPage is a jiffy

Score 8 out of 10
Vetted Review
Verified User
Incentivized
it is well suited for emergency incidents. we use it for emergencies. we use it to notify one another of incidents. we use it to talk. we use it to communicate when something has happened. we use it a lot. we use it every day. its a great tool. it works for us. Some specific scenarios in which i use it are emergency hazmat incidents. My partner would notify me through OnPage of an incident. OnPage is good because it notifies us immediately if someone pages us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
OnPage is excellent as an on-call doctor paging system; it replaces the need for our call center, lets us have our answer, and either take patient information or be patched immediately through. This gives us time to finish anything we may be doing that might be urgent without losing their information as it is written in the app or time to pull up the patient's chart before calling them back.
Score 9 out of 10
Vetted Review
Verified User
We use OnPage in a healthcare industry setting. I believe OnPage would be beneficial in any other industry that works in the evening or night time hours where someone needs to be available around the clock, such as security, shipping and receiving, transportation of goods, travel, restaurant, hospitality, et cetera.
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