Overview
What is OnPage?
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
Convenient and reliable software
After Hours Made Easy
A "set and forget" workhorse of a tool!
Excellent product for alerting and emergency messaging
OnPage is a must have in the MSP world
OnPage Review
OnPage Review
Works exactly as advertised. Great ease of use.
User Friendly App That Allows For Quick Crisis Response
Works Well, Definitely Better Than a Call Center
Excellent alerting pager app
Simple and user friendly program
OnPage gets the message THROUGH!
A Great App!
OnPage is All You Need!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
OnPage Mobile
$13.99
Enterprise Silver
$22.99
Enterprise Gold
$28.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $13.99 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is OnPage?
OnPage Features
- Supported: OnPage alerting and secure messaging
- Supported: On-call scheduling
- Supported: Post-incident reporting and Audit Trail
OnPage Screenshots
OnPage Videos
OnPage Integrations
OnPage Competitors
OnPage Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
OnPage Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(36)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly valuable for after-hours calls, allowing them to leave voice messages that are promptly alerted to on-call technicians' phones. This feature ensures timely communication and efficient response times, even when the staff is not physically present in the office. Additionally, OnPage's flexible scheduling feature has been praised by users for its ability to seamlessly switch on-call responsibilities between team members. This simplifies the process of managing on-call rotations and ensures that critical alerts are always directed to the right person.
IT professionals highly recommend OnPage due to its ease of use and reliability in replacing bulky and unreliable pagers. By utilizing this app, they no longer experience the frustration of missed or delayed incident alerts caused by phone settings. OnPage bypasses these settings, sounding an alert anyway and providing peace of mind to engineers who rely on immediate notifications for critical incidents. The app also serves as an effective replacement for call center communication, allowing for easy noting and updating of tickets without needing to load the ticketing system. This streamlines workflows and facilitates faster response times during emergencies and urgent support requests.
In healthcare organizations, OnPage has gained popularity for its reliability, accuracy, and user-friendly interface when transmitting after-hours messages to on-call physicians. It ensures prompt attention to patient needs outside regular office hours by delivering pages with patient contact information and problem summaries directly to healthcare providers' devices. Similarly, medical practices utilize OnPage to notify healthcare providers when patients arrive at the clinic, enabling timely care and avoiding unnecessary delays.
The app's effectiveness extends beyond healthcare settings. For example, crisis workers have found OnPage invaluable in responding to homeless and runaway youth. It facilitates efficient communication and seamless handoff of on-call duties during critical moments. In the realm of research activities, OnPage ensures timely and efficient communication by providing 24/7 access for researchers and enabling effective coordination across interdisciplinary teams. It also offers convenience in sending and securely forwarding sensitive information, such as patient health records, making it particularly useful in a home infusion pharmacy.
OnPage's benefits are not limited to specific industries but extend to various professional environments. For example, it allows for remote document delivery and dissemination during investigations, enhancing the efficiency of investigative processes. Additionally, OnPage plays a crucial role in emergency response work by providing a reliable and trustworthy notification system. Its integration with other software solutions, such as ConnectWiseManage and batch scheduling software, further enhances its capabilities and widens its range of use cases.
OnPage has also proven to be a valuable tool for on-call purposes in various industries. It ensures timely and efficient communication for research activities, allowing researchers to receive critical alerts 24/7. The app's integration with ConnectWiseManage enables seamless handling of alerts and ensures timely responses to emergencies. In crisis work, OnPage assists in effective communication and the smooth handoff of on-call duties, providing crucial support for responding to homeless and runaway youth.
IT staff relies on OnPage for reliable and prompt delivery of urgent messages, ensuring that critical system monitoring notifications reach the right people at all hours. It notifies support staff of new voicemails after hours, allowing for efficient escalation processes and keeping team leads informed. OnPage has also solved staffing challenges by allowing employees to remain at home during evening and night shifts, reducing the need for on-site presence while maintaining effective communication channels.
OnPage is not limited to specific industries or professions—it offers benefits across the board. Whether it's facilitating workflow after hours by enabling direct communication with callers and handling situations offline or assisting in prioritizing high-priority tickets during off-hours, OnPage supports efficient ticket management for technicians. In clinical research settings, it improves interdisciplinary team communication and coordination, enhancing support for ongoing research activities.
With its secure message relay system, OnPage serves as a reliable alternative to pagers in medical practices. It avoids the limitations of traditional pagers by allowing message tracking, forwarding capabilities, and easy documentation of critical information. Furthermore, it integrates seamlessly with batch scheduling software, providing instant notifications for automated jobs and ensuring seamless on-call rotations.
In summary, OnPage offers a wide range of use cases across multiple industries. Its features such as after-hours call management, flexible scheduling, reliable alerting system, easy integration with other tools, facilitate effective communication, timely response to incidents, streamlined workflows, and improved coordination among team members. By addressing the challenges of receiving timely notifications and ensuring efficient communication during critical moments, OnPage has become an indispensable tool for organizations seeking reliable and efficient communication solutions.
Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.
Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.
Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.
Outdated User Interface: Several users have found the user interface of the app to be confusing and outdated, suggesting that it could benefit from a facelift to bring it up to modern design standards. Some users have also mentioned that the UI could be more user-friendly and offer more options.
Difficulty in Navigation: A number of users have experienced difficulty navigating the OnPage site due to lack of recent logins, indicating that the management interface may not be intuitive. This has caused frustration for some users who are looking for a smoother and more efficient user experience.
Slow Response Time in Mobile App: Some users have reported experiencing slow response time in the mobile app, leading to frustration. This issue hampers their ability to quickly access information and respond promptly, impacting their overall satisfaction with the app's performance.
Based on user reviews, here are the three most common recommendations for OnPage:
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Try the demo: Users suggest trying the demo of OnPage as it provides a great introduction to the service's capabilities and functionality.
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Consider it for secure messaging: Many users recommend OnPage for its secure, HIPAA compliant message delivery. They find it reliable and persistent in delivering messages, making it a valuable tool for reaching people during emergencies.
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Integrate with other software: Users find that OnPage works well when integrated with other software and used for alerting. They highlight its effectiveness in delivering alerts and its simplicity in setting up. Some users also mention seamless integration with ConnectWise Manage and the ability to customize alerts.
Overall, users appreciate OnPage's reliability, ease of use, and effectiveness in delivering alerts. They recommend trying the demo, considering it for secure messaging and off-hours immediate alerting, and exploring how it can be integrated with other software.
Attribute Ratings
Reviews
(1-25 of 31)Convenient and reliable software
- Allows us to respond to crises in a timely manner.
- Helps with organization and reliability.
After Hours Made Easy
- Improved response time
- Reduction in missed events
- On-call resource accountability
A "set and forget" workhorse of a tool!
- Our support team is able to respond to critical after-hours customer problems within 15 minutes or less.
- Improved support of after-hours incidents
- Improved team communication
- Improved system performance
OnPage is a must have in the MSP world
- Limits missed on call alerts
- Ensures alerts are properly notified
OnPage Review
- Positive - Client satisfaction
- Ability to meet SLA Requirements
OnPage Review
- Very efficient
- Ensures that help is available
- Provides security
Works exactly as advertised. Great ease of use.
- No issues or problems
- Always easy to use
- Quicker handoff between on-call workers
- Quicker response times by our crisis workers
- Easier for individuals to get ahold of us so we can help a higher volume of clients
Works Well, Definitely Better Than a Call Center
- Better for our job
- Better for our clients
- Easier to understand than a call center
Excellent alerting pager app
- Increased response time
- Increased Customer Satisfaction
- Decreased customer outages
Simple and user friendly program
- Easy system to use for folks who are not so tech savy
- Great text message system you do not have to speak to anyone to get your messages
OnPage gets the message THROUGH!
- OnPage helps us hit our SLA for incident response times
- OnPage keeps us ahead of IT issues before users experience them
- Paging integration with our monitoring systems has allowed us to automate alerts to staff
A Great App!
- Nothing specific
- There are no negatives to using this app.
OnPage is All You Need!
- Facilitated research
- Work-life balance
- Research outcomes
OnPage - convenient, fast, and secure paging system
- ability to quickly respond to physicians after-hours has strengthened our relationship with surrounding hospitals
- urgent matters are addressed in a timely manner, leading to high customer retention rates
OnPage: Clinical Research Perspective
- Offers 24/7 communication between healthcare providers and researchers
Faxing on the go, anytime, any place!
- Ability to have cost saving by staff working remotely
- Decrease cost in multiple fax machines
- No loss in services while away from office
Reliable Product!
- Saleable. We are able to add and subtract users easily
- Great price point for government agencies.
Functional, but needs some minor improvements
- Prevented ongoing issues after hours and on weekends
- Allowed even split of on-call duties between agents
OnPage, the power of waking up at 3 am
- The system has alerted us during a complete outage of one of our clients because it triggers ticket creation. This saved the company in question thousands of dollars.
- The integration with the ticket system has allowed me to give my clients peace of mind by responding to a newly submitted ticket that day.
- The response time for our team has greatly improved.
OnPage alerting helps us help others
- Helped us meet our clients response time
- makes our on-call take responsibility
- Let us update everyone at the same time saving phone calls to each person
OnPage is a jiffy
- useful tool
- works well
- good for communication
- It's been great for helping us to act as a team
- its been good for making sure we react in a timely manner
On call physician perspective
- I have no direct involvement with the costs of this service at my company
OnPage Solved Our Staffing Woes
- Decreased payroll.
- Decreased staffing needs.
- Increased hours worked from home.