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OnPay

OnPay

Overview

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:• Run payroll• Automate taxes• Let employees do more themselves• Simplify HR…

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Recent Reviews

HIGHLY RECOMMEND ONPAY

10 out of 10
January 26, 2024
Incentivized
We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Salary revision and increment management (31)
    9.9
    99%
  • Direct deposit files (40)
    9.5
    95%
  • Reimbursement management (19)
    9.1
    91%
  • Pay calculation (42)
    7.5
    75%

Reviewer Pros & Cons

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Tari Martin | TrustRadius Reviewer
Tari Martin
Administrator
The Polasek Law Firm, PLLC (Law Practice, 1-10 employees)
Amir Nurani | TrustRadius Reviewer
Amir Nurani
Broker/Owner
Left Coast Leaders, Inc. (Real Estate, 1-10 employees)
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://onpay.com/payroll…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $40 per month
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.3
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Product Details

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

• Run payroll

• Automate taxes

• Let employees do more themselves

• Simplify HR processes

• Offer benefits in any state

OnPay is $40 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end tax filings, and a set of HR tools. OnPay’s team helps users get set up by adding prior wages and employee information. Users can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

OnPay Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

OnPay Screenshots

Screenshot of Full-service payrollScreenshot of Multiple pay rates and schedulesScreenshot of Employee self-onboarding and org charts are built-inScreenshot of e-signable offer lettersScreenshot of Calendars, where PTO is managed and approvedScreenshot of Centralized finances, viewed with over 20 reports for analyzing employment-related expenses

OnPay Integrations

OnPay Competitors

OnPay Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

OnPay starts at $40.

Paychex Flex, ADP Streamline Payroll, and Intuit Online Payroll (discontinued) are common alternatives for OnPay.

Reviewers rate Salary revision and increment management highest, with a score of 9.9.

The most common users of OnPay are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(76)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
January 26, 2024

HIGHLY RECOMMEND ONPAY

Verified User
Professional in Finance and Accounting
Computer Networking Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state filings. This year we decided to move to a payroll system that could handle that task for us. We first signed up with a competitor. What a nightmare just getting our information into their system. We could not use the payroll dates we had always used. We didn't get the promised one free month trial. The final straw came when they filed our second quarter state return and made a mistake on how much was owed. For the first time ever we had to pay interest and a penalty. They would not pay it for us even though it was their error and they had already pulled the money from our account! We started looking for another payroll service. Dreading going through another sign up process I called OnPay. I couldn't believe their positive attitude. OnPay was apologizing to me for the service we had received from a competitor. They answered all my questions - yes we could even go back to our original payroll dates! It really sounded too good to be true. I decided it was worth it to change providers.
Pros and Cons
  • Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
  • On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
  • Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
  • Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.
  • I would love to have the option of auto payroll. But everything else is so good this isn't a game changer.
  • Would like to have a shorter advance timeline of submission.
Likelihood to Recommend
I have already recommended OnPay! OnPay works and is reasonably priced.
OnPay Feature Ratings
Payroll Management (4)
100%
10.0
Pay calculation
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Return on Investment
  • OnPay has made my job so much easier. I would highly recommend turning your payroll over to OnPay. You will be surprised what a load is lifted especially with the end of the year filings. I wish we had made the change years ago.
  • OnPay keeps you informed each step of the way in filings so you can verify their accuracy.
Support Rating
10
EXCELLENT SUPPORT! Without exception every OnPay employee I have interacted with has either known the answer to my question or has found the answer to resolve my issue. My last encounter the representative apologized for keeping me on the phone so long. I was happy to stay on the phone to get an answer to my question.
Usability
10
From the sign up process to running payroll twice a month it is done without issues. You go about your other tasks without even giving payroll a thought.
Alternatives Considered
OnPay is far superior. I would not recommend Gusto. It was a problem from the start. After only a few months we realized Gusto was unable to provide us with a payroll service we could use. Switching to OnPay has been an excellent move. With Gusto it was one major problem after another. OnPay does it and does it right.
Other Software Used
Users and Roles
2
Accountant is the primary user of OnPay. Handling the twice monthly payroll functions. The owner / president uses OnPay for reports and information. The website is so user friendly he can access the information without assistance.
Support Headcount Required
1
Accountant handles all interaction with OnPay.
Business Processes Supported
  • Payroll
  • Federal and state reporting and filing
  • End of year federal, state and employee reporting
Innovative Uses
  • Works as promised
Future Planned Uses
  • Auto payroll when they implement it.
Likelihood to Renew
10
Service has been fantastic. We will continue to use OnPay and continue to recommend it to other businesses.
Products Replaced
Yes
Gusto. Too many problems with the Gusto product. We never received our first month free. Getting our information into their system was a nightmare. We had to change our payroll dates to their dates. We couldn't see quarterly filings until it was too late to correct errors, They made an error on our state quarterly report resulting in an underpayment. When the state notified us of the error Gusto's answer was for us to make the payment along with the interest and penalty even they had already pulled the tax from our account. Took us nearly four months to get that tax back into our account.
Key Differentiators
  • Integration with Other Systems
  • Ease of Use
We needed a payroll system that would integrate with Xero and one that was reasonably priced. We were desperate to get away from Gusto. Looking at the reviews OnPay seemed like a good choice. We had no idea when we made the decision to try OnPay that it would be such an outstanding choice. It far exceeded any of our expectations.
Evaluation Lessons Learned
If we could do it again we would have gone with OnPay from the beginning and not fallen for the Xero/Gusto hype. We knew we were going to go to Xero and it appeared Gusto intergrated the best with that software. Now we know better. OnPay is far superior.
Implementation Rating
10
Let OnPay do it for you. They do an excellent job!
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Issues
  • NONE
Training Types Used
  • No Training
Ease of OnPay Training
OnPay is easy to learn. Very intuitive and they will answer any questions you have.
Product Configurability
10
I like OnPay just the way it is.
Configuration Lessons
Implement auto pay is my only suggestion.
UI Customization
No - we have not done any customization to the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
I like OnPay just the way it is.
Premium Support
We didn't feel the premium support was necessary for our business.
Bug Resolution
No
Exceptional Examples of OnPay Support
Corrected an incorrect entry on a W-2. Representative had to go back to the person who had done the original input to source the problem but she stayed with it until it was resolved. She then followed up with an email telling me to recheck the W-2 that it had been corrected.
Easy Tasks
  • Processing payroll
  • Adjusting salaries
  • Access to reports
  • W-2 access
Mobile Interface Availability and Impressions
Yes, but I don't use it
Scalability
10
OnPay works.
Reliability and Availability
10
OnPay immediately responds to any of my inquiries.
Performance
10
No complaints on OnPay's integration with Xero.
Ease of Integration
10
Integrated with Xero with no problem.
Systems Integrated With
Takes our payroll money just fine.
Future Integration Plans
  • None
Types of Integration
  • File import/export
No
Integration Lessons Learned
None. I like OnPay just the way it is.
Pre-Sale Experience
10
Performed just as they promised.
Post-Sale Experience
10
Support didn't stop once they had you as a customer.
Contract Terms and Pricing Model
10
Upgrade Process
No
Anticipated Benefits from Future Upgrades
  • Auto Payroll
Future Edition Upgrade Plans
No
Migrating Between Editions
No
November 03, 2020

It is obvious that OnPay is Outside-this-world!

Verified User
Professional in Other
Religious Institutions Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
OnPay is used across our small organization. We have only two departments but OnPay allows us to categorize them with ease.
Pros and Cons
  • Very clear and easy to use.
  • Easy to print reports and find employee information.
  • Easy to get others onboard and trained in using the system.
  • The hours could be blank each pay period instead of populated from the last pay period.
  • There have been a few issues with our State Tax department.
Likelihood to Recommend
The price is very right for our small organization; but gives us quite a professional setup and ease of use.
OnPay Feature Ratings
Payroll Management (5)
20%
2.0
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
100%
10.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Return on Investment
  • OnPay gets the job done with ease and not great cost to our small church.
Alternatives Considered
OnPay provides us with elevated levels of user experience and costs significantly less.
Other Software Used
Support Rating
10
OnPay responds well when support has been needed.
Usability
10
The site is very usable, relatable and easy to find what you need.
Easy Tasks
  • Adding new employees.
  • Transitioning from previous vendor.
  • Changing withholdings for employees.
Difficult Tasks
  • Hours auto-populate which is frustrating when you have different hours each pay.
Mobile Interface Availability and Impressions
Yes
Excellent. I don't often use the mobile option. But I have done payroll while in a field-training environment with the Army.
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