Ontraport Reviews

33 Ratings
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Score 7.1 out of 100

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Reviews (1-19 of 19)

Jonny Andrews | TrustRadius Reviewer
July 06, 2020

Deeply disappointed

Score 1 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

When we began with them we spent nearly 2.5 hours in various phone conversations to both make sure they could meet our needs and then working to connect their service to our sites.

As we are sending daily we required a more robust package which they were happy to set us up with.

Issues began from day 1. Our open rates with an optin list sending highly relevant content were almost all under 9%. Most in the 5% ranges.

This, at least for me (having well over 126k subscribers with another provider since 2004) was unheard of. It turns out they are unable to pass DMARK.

Beyond that, we discovered nearly weekly “overage” charges that should not have been associated with the plan they had put us on. When we contacted them they flat out refused to reverse them & insisted we have another call to upgrade to the service we had been told we were already paying for.

Many other issues also exist: 2x and 4x repeat sends to the subscribers and a dash that indicates our list is 25% larger than it is.
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Matt Krause | TrustRadius Reviewer
March 13, 2020

Ontraport the automation king

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Ontraport is more suited to those looking for an all-around-system (marketing, sales, post-sales etc) rather than a sales only type system like Pipedrive. With some basic computer skills, a few integrations and a good Upworks Dev you can achieve almost anything.

It's not suited to computer illiterate people.
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Charles Kirkland | TrustRadius Reviewer
May 10, 2019

Ontraport review from someone who has used it for 5 years.

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
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Jeremy Estes | TrustRadius Reviewer
November 30, 2018

ONTRAPORT is A Great Tool For Automating Sales & Marketing Messages

Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have multiple offers, or points of entry where you generate leads, I like ONTRAPORT a lot. You can build out centralized campaigns which make it very easy to manage your messaging and monitor performance. They're also good for multiple users, as each user can customize the interface to suit. I don't really like ONTRAPORT for a CRM though.
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Kalyn Hoffman | TrustRadius Reviewer
December 02, 2018

ONTRAPORT can meet your sales needs!

Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ONTRAPORT is definitely well-suited for sales businesses and companies. This allows you to track sales from various imports while tracking individual information on customers. You can essentially track and build any reporting you would like with the drag and drop system. However, this is not as well-suited for nonprofits as it does not track historical donor data.
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Chelsea Baldwin | TrustRadius Reviewer
December 19, 2018

Ontraport User Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It works really well for a person like me who has one small business, but with multiple sides to it. I can easily use Ontraport to market to both sides & manage the crossovers well where they happen.
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Andrew Muller | TrustRadius Reviewer
May 03, 2018

Full featured, but intimidating and needs more polish

Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ONTRAPORT is great if you have a scalable team, and want to keep people accountable for their tasks.

It's not so great for agile development. Things can feel like they happen a bit too slow, and it's scary to test out small ideas. I realize this is rather subjective.
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Brock Ross | TrustRadius Reviewer
May 16, 2018

The Best Campaign Builder You'll Ever Use

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ONTRAPORT is very powerful, and accordingly pricey. I'd recommend it if you have a business model based on acquiring leads and emailing or otherwise contacting them regularly--if that kind of marketing/management is integral to your business, ONTRAPORT is definitely worth your money.
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Matthew Watts | TrustRadius Reviewer
February 04, 2016

Ontraport has transformed the way we do business

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Due to the complexity of Ontraport and the size of the monthly subscription it isn't ideal for a solopreneur just starting up. Having said that, when you are ready to start using their system, the team at Ontraport made the transition very smooth and safe. I was transferring years of business and data from several different systems over to Ontraport and felt very secure the entire time.
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Chris Castillo | TrustRadius Reviewer
April 27, 2016

How ONTRAPORT moved us from a manual business model to automation!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ONTRAPORT is well suited to small to medium businesses that use multiple programs (Outlook/Aweber/ShoppingCart/Amazon, etc.) to sell/fulfill products and services, sales and marketing effectiveness.

Would automation make your job easier? How do you track customer behavior before, during and after the sale? How do you follow-up with a customer who buys or doesn't buy your product?
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Bill Miles | TrustRadius Reviewer
April 27, 2016

Love Team ONTRAPORT!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ONTRAPORT is great for business-to-consumer relationships. It is less ideal for business-to-business relationships. The shopping cart is excellent, but not for items with multiple variations (i.e. selling a shirt with various colors and sizes). Love the all-in-one functionality - saves big money in not having to also use a landing page service, shopping cart, SMS, etc.
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Jen Levitz | TrustRadius Reviewer
March 17, 2016

Connect to more client and grow your business with Ontraport

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Ontraport is well suited for service based businesses where the sales process isn't very complex. It's not (yet) great for B2B where you are connecting to multiple people from the same company. (The database is structured around contact and not business.)
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Eric Foronjy | TrustRadius Reviewer
September 30, 2015

Ontra-Pumped on this platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Just like any investment of time and money, I would suggest having a good plan of what you are going to use the software for before you get started. If you are already a growing business I think it's great and can help in many ways - communication with new prospects, customers, sales, up-sales, follow up and referrals.

If you are not sure how you will make money using Ontraport do more research before you get started.
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Ari Sherbill | TrustRadius Reviewer
June 10, 2014

Why ONTRAPORT is #1

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's not suited for a beginning marketer or newbie online business owner. The whole concept behind it is for someone who understands online business and marketing. Or maybe everyone should already know these things!
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Feature Scorecard Summary

WYSIWYG email editor (16)
8.6
Dynamic content (13)
8.6
Ability to test dynamic content (7)
8.3
Landing pages (15)
7.3
A/B testing (12)
8.4
Mobile optimization (10)
7.8
Email deliverability reporting (15)
7.1
List management (15)
7.3
Triggered drip sequences (13)
9.6
Lead nurturing (15)
8.5
Lead scoring and grading (13)
5.9
Data quality management (14)
6.4
Automated sales alerts and tasks (15)
7.2
Calendaring (5)
6.2
Event/webinar marketing (8)
8.5
Social sharing and campaigns (3)
7.1
Social profile integration (4)
7.2
Dashboards (14)
8.6
Standard reports (11)
6.7
Custom reports (9)
9.6
API (11)
6.8
Role-based workflow & approvals (9)
8.8
Customizability (12)
9.4
Integration with Salesforce.com (1)
7.3
Integration with Microsoft Dynamics CRM (1)
7.3
Integration with SugarCRM (1)
7.3

About Ontraport

Ontraport is an all-in-one marketing automation and CRM platform designed for small to midsize companies. The platform aims to allow users to build, automate and visualize core business practices, including how to attract and retain customers and communicate with them throughout the customer lifecycle.

According to the vendor, Ontraport enables users to do the following:

  • Build and publish templated or custom landing pages and forms

  • Create dynamic campaigns with personalized paths

  • Automate prospect, customer and partner communications

  • Keep detailed up-to-date records of contact interactions

  • Group like contacts together

  • Deliver responsive email campaigns and track engagement

  • Send messages via multiple communication channels (SMS & PostCard)

  • Manage a sales team and manual to-do tasks

  • Sell products and manage payments

  • View real-time results to see where to focus efforts

  • Create custom dashboard metrics

  • Manage a membership site and/or partner program

The company aims to bring all the tools together into one central, simplified platform with the power of an enterprise solution, thus allowing small business owners to quickly get set up and scale without the growing pains of learning multiple technologies and without the hassle of fractured integrations.

Ontraport Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Does not have featureAbility to test dynamic content
Has featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Has featureTriggered drip sequences
Lead Management Features
Has featureLead nurturing
Has featureLead scoring and grading
Has featureData quality management
Has featureAutomated sales alerts and tasks
Campaign Management Features
Does not have featureCalendaring
Has featureEvent/webinar marketing
Social Media Marketing Features
Has featureSocial sharing and campaigns
Does not have featureSocial profile integration
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Platform & Infrastructure Features
Has featureAPI
Has featureRole-based workflow & approvals
Has featureCustomizability
Does not have featureIntegration with Salesforce.com
Does not have featureIntegration with Microsoft Dynamics CRM
Does not have featureIntegration with SugarCRM
Additional Features
Has featureMembership site management tools
Has featureSMS & Postcards
Has featureSales force automation
Has featureReferral program management and tracking
Has featureTask management
Has featurePerformance analytics on visual map

Ontraport Screenshots

Ontraport Integrations

GoToWebinar, WordPress, 1ShoppingCart, Zapier, Authorize.Net, PayPal Payments, Shopify, WooCommerce, QuickBooks Desktop Pro, Zoom, Facebook for Business, Xero, TimeTrade, Wufoo, Wistia, Freshdesk, WebinarJam, JotForm, UltraCart, Teachable, StealthSeminar, Bonjoro, LeadQuizzes, WickedReports, LeadsBridge

Ontraport Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Pro$297per month (3 Users -- up to 10,000 Contacts)
Basic$79per month (1 User -- up to 1,000 contacts)
Plus$147per month (2 Users -- up to 2,500 Contacts)
Enterprise$497per month (5 Users -- up to 20,000 Contacts
ModulesPricing DetailsTerms
100,000 extra contacts$99Other
Additional user$47Per User per Month
100,000 extra messages$99Other
First-class postcards$1Other

Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Ontraport Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Phone
Live Chat
Video Tutorials / Webinar
Live Screenshare

Ontraport Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:International