I am the Facility Manager for one of our company's properties. When I took over this particular property, I was very disappointed with the existing LEC's phone service and pricing (my background is in telecommunications, 22+ years). I have been impressed with Ooma Office throughout the entire life cycle of sale, install, and ongoing support. We are currently using their VoIP service at one location as a test site. I love the ease of customization and their "Virtual Receptionist". I can quickly and easily notify customers with a customized announcement about critical information as soon as they connect with our office number. It streamlined processes resulting in more efficient use of time. We had a super smooth port from our old carrier over to Ooma, with practically zero downtime! We have reduced monthly phone service costs by nearly 60% at this location. When we begin converting our corporate office and other properties over to Ooma, we will be able to connect to each other inter-location, just as if we were dialing an extension down the hall! That means additional savings/more efficient internal communications. Last, but certainly not least, Ooma's Customer Service/Technical Support ROCKS!