Ooma Office

I have had the worst experience with Ooma Office. In my opinion, they led me to believe that I could have calls transferred to my personal cell phone, and I would be able to tell the difference between business and personal, and that I could keep my business phone number, none of which was true. They wanted me to port my business number over to them, so that they would own the number. In my experience, after refusing, they said I could do the call forwarding option, which then caused us to drop 90% of our calls, and our customers could not hear us speak. In my experience, when I tried to cancel, they said that I would have to pay them more than what the annual plan would cost, meaning I am stuck with the phone for a year and paying for it, but not able to use it.

• I feel I lost several business opportunities because my phone lines weren't working properly.
• The caller ID did not work and I could not return calls.
• In my opinion, poor quality all the way around.

Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.

• Ooma has saved a *bundle* compared to what we were paying Verizon for less capable service.
• The mobile app has been our biggest win so far. Helping us capture business we might have otherwise missed.
• The call assistant has helped us save time by handling frequent questions for info.

RingCentral Contact Center

Microsoft 365 Business Premium, Nuance Dragon Speech Recognition, Mozilla Firefox

Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.

• For the price, the investment is minimal when setting up an office phone solution,
• we have used this and their mobile features instead of purchasing company phones for our staff.
• Reduced cost instead of having a mobile phone plan

I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.

• I have saved money off other VOIP services
• I have saved money by not needing separate text service through work
• I have saved customers by having availabity beyond the normal business hours.
• During Covid, I was able to move my phone to my house and provide same level of service out of my house.

Vonage Business Communications and RingCentral Contact Center

Salesforce CMS, BombBomb

We use Ooma Office for our business phone services. This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.

• Ooma Office has allowed us to easily add remote employees