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OpenAir PSA

OpenAir PSA


What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

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Recent Reviews

TrustRadius Insights

Simplified Data Management: Users have found the PSA tool to simplify data and inventory management, making tasks more efficient by …
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OpenAir does the Job

5 out of 10
November 11, 2015
We use OpenAir for time-entry and project management/accounting purposes. We are a services organization, embedded in a software company. …
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Popular Features

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  • Task Management (15)
  • Resource Management (15)
  • Budget and Expense Management (14)
  • Timesheet Tracking (14)
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What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

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  • Premium Consulting/Integration Services

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Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

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Professional Services Automation

Features that support professional services organizations

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Product Details

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.

OpenAir PSA Video

In this demonstration, learn how OpenAir provides billable services companies with powerful analytics reporting and dashboards for project metrics. Liked this video? Check out these! ○ ○ ○
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OpenAir PSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Planview ChangePoint, Certinia PS Cloud, and Zoho Projects are common alternatives for OpenAir PSA.

Reviewers rate Invoicing and Integration with accounting software highest, with a score of 9.

The most common users of OpenAir PSA are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Simplified Data Management: Users have found the PSA tool to simplify data and inventory management, making tasks more efficient by streamlining processes, reducing manual efforts, and enhancing overall productivity within their operations.

Seamless Integrations: Reviewers have highlighted the easy and fluid integration with other applications as a major advantage of the tool. This seamless connection between systems enables smooth collaboration without complications or delays, ultimately improving workflow efficiency for users.

Comprehensive Solution Offering: Customers appreciate that the tool provides a comprehensive solution for resourcing, scheduling, time entry, billing, and reporting all in one place. By consolidating these various functions into a cohesive platform, it offers convenience and efficiency for users seeking an all-encompassing project management solution.

Bulk Editing Feature Needs Improvement: Several users have expressed that the bulk editing feature lacks efficiency and requires enhancements to streamline processes and save time. They suggest that the current functionality is not robust enough for managing large-scale edits effectively.

Complicated System for Non-Tech-Savvy Individuals: Reviewers have consistently found the system challenging to navigate, especially for individuals with limited technical knowledge. They feel that a more intuitive and user-friendly interface is necessary to improve accessibility and usability for all types of users.

Inflexible Reporting Module and Filter Logic Issues: A number of users have criticized the reporting module's lack of flexibility and highlighted difficulties with filter logic when creating custom calculations. They emphasize the need for a more adaptable system that can accommodate diverse reporting requirements without constraints.

Attribute Ratings


(1-20 of 20)
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Mylene Beatty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Oracle in conjunction with a large General Contractor we do work for. The General Contractor utilizes their services for Contract management and progress billing applications as well as Document Management. We have regularly used it for progress billings and contract document management for a variety of projects we work on.
  • Contract Management.
  • Progress Applications.
  • Document Management.
  • Reminders
  • Document Management updates.
  • Frequency of Password changes.
  • Project Administration.
The ability to facilitate contract documents, update billings, submit applications and back up is quite sufficient. There are some glitches in the regularity of requests for additional documentation or required document expiration dates, however, notifications are provided and corrected as needed.
Score 8 out of 10
Vetted Review
Verified User
We use this product to pull information from our other reporting platform such as Hubspot, to drive the vast majority of our information and sales process. This product has simplified and automated a once complicated procedure for our company. This pulls in data from our company CRM and shoots off-invoice directly to our customers. It also allows us to set our clients up on automated subscriptions for our products without having to do a single thing (except make sure the data input is correct). This has truly aided in transforming the way we work.
  • Simplifies Data.
  • Inventory Management.
  • Account/Billing Driving.
  • Bulk Editing Feature Needs Tweaking.
  • Complicated to learn for the non-tech savvy.
  • Could use a bit of a facelift.
It is well suited for the up-and-coming business looking for a data management and account tool that will help their business excel and minimize user errors. Implementation takes a while when migrating data from a company CRM, but once this gets up and running, it's a powerhouse for any workplace.
Bryan Parry | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Besides the top layer or 2, our entire PS org uses OA for time tracking, invoicing (with NS), forecasting time & revenue, and staffing. This org, plus our subcontractors is around 450 active users. A number of our critical processes tied to billing customers, tracking project progress, etc relies on OpenAir. We also do a lot of reporting (which I head up) out of OA with regards to utilization, billable hours, non-billable hours, etc
  • It does the very basics of a PSA tool (time tracking, connecting with NS for invoices) relatively well, but the UI still leaves a lot to be desired.
  • The integration with NetSuite is easy and fluid. This is the main pro of OA.
  • The UI of many parts of the system is really poorly designed. Inputting and updating forecasts is a very time-consuming and difficult process for our PMs and it doesn't allow any type of upload from a spreadsheet (which might be easiest in absence of a decent UI).
  • I have extensive experience with the reporting piece of OA and have a list of notes and improvements. The entire module is very inflexible at least pieces of it are not intuitive. Easy example: If you create a custom calc with a filter on Project Type to only include hours from our customer projects (Impl and MS), but then create a report with a filter to only show hours from MS, that custom calc won't work properly. The filter logic is unable to handle multiple filters on the same field.
  • Specific example of a ticket we've filed but not heard back on: When you close a project, any remaining forecasts from that project remain active and show as "committed hours" against those individuals which doesn't make sense on projects that are closed. Why would you not give an option to delete any remaining forecasts when closing a project as default behavior?
Our users complain about many aspects of their workflows within OA and the tool is not flexible enough for me, as part of the Admin team, to accommodate their requests. Reporting allows you to get the info out of the system, but except in rare circumstances does the reporting display in a useable way in OA. I recommend to pretty much everyone to export their data to a PivotTable friendly-format (which is something that doesn't happen by default but must be selected on each report individually) and then use pivots to display the data how they need it.
Score 9 out of 10
Vetted Review
Verified User
We currently use OpenAir for resource management/project management and time tracking purposes. Mainly our Integration/Project Management groups primarily use it. It saves a lot of time for our business pursuits for the professional services department.
  • Create and Mange Projects
  • Time sheets and Time Tracking
  • Resource Allocation
  • Outdated UI
  • Not intiuitive
  • Better best practices
It is a straightforward project and resource management platform. It is easy to create and manage projects.

It is a little bad for billing clients so we use a different tool to integrate that.
Score 7 out of 10
Vetted Review
Verified User
OpenAir is being used as a full PSA tool to track & schedule resources across our PS organization as well as fuel finance to bill clients. It solves resourcing, scheduling, skills management, moderate project management tasks, revenue recognition, PS reporting, and external billing.
  • Tracking and scheduling of resources to projects. Shows decent availability views.
  • Skills matrix and comparison tool, allowing leaders to compare resources to help with resource selection.
  • Provides a one-stop shop/tool for resourcing, scheduling, time entry, billing, and reporting.
  • You can't book resources at the project level, you have to book resources at a resource level.
  • You need multiple screens open to get all the views you need to make adequate resourcing decisions.
  • Availability views and clunky, require intense filtering.
  • It's not a great Project Management tool, it provides the basics like time entry & the ability to build out basic project plans, some budget reporting.
It's well suited for smaller PS companies, that have minimal project complexities, and can integrate easily with many applications. It's completely customizable to fit specialized service companies. You need developers that understand this tool inside and out.
Cristian Bodnarasec | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our company uses NetSuite OpenAIR PSA for Time Tracking and Project/Resources Management. All projects are set up in the system and the project teams are defined by project managers. Each project has a budget and controlling it is something that is done with OpenAIR.

Previously we have used a custom application built by us to track the time spent on projects by the team members across the organization.
  • Time tracking - OpenAIR covers the corner cases as well, like when end of the month falls in the middle of the week and people are require to submit the timesheets for the current month only
  • Project management - using the project team, assigning tasks and using the existing reporting can really help a project manager in doing his/her job
  • Reporting - many built-in reports and the ability to create custom reports.
  • Okta integration - very helpful for single sign on, especially for cloud applications as OpenAIR
  • Email notifications - as a project manager I need to be notified whenever team members submit their timesheets so I can review and approve/reject. Currently these notifications are a little more difficult to be set up.
  • Reviewing timesheets - whenever there is a list of hundreds to be reviewed and approved, I find it quite difficult to do that in a timely manner. Going one by one is needed but the information to be reviewed is not standing out, like team member name, project and task, hours. Not sure if this is possible through configuration or not.
  • User Interface - in many parts of the UI there is a usage of a popup window that displays way too many options. Some functions are only accessible from that popup. To me, this is something to be avoided/improved.
NetSuite OpenAIR PSA is well suited for time tracking and project/resources management. This is what we use it for and it does it well. As it happens with such systems, it is as good as the data it has, so if the team members are not entering their hours, it can be useless. Some mechanisms to notify/"force" users to enter their data will always help.
Dan Lobring | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Netsuite is used across the agency for tracking expenses, managing purchase orders and invoices, as well timesheets (including managing vacation requests). Certain teams, i.e., those that manage client budgets, are more broadly using Netsuite, but organizationally, Netsuite is a valuable tool for managing time and expenses, including utilization reports across internal departments and teams.
  • Ease of use for time management
  • Ability to access remotely via the web & mobile app
  • Easy to use to track job numbers & personnel assigned to projects
  • The robust interface can be overwhelming
  • Lack of training
  • Ability to hide modules & sections not used by the teams
As a growing company/agency that is striving to reach a broader scale, Netsuite is a good tool to manage a broader team and a team that sits across multiple offices. Internally, we see the most value from a budget, expense reporting, personnel management and time management standpoint (including monitoring time off and billable project hours).
Steve Vogt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
OpenAir is used by our organization to track weekly time tracking for our consultants, manage and submit travel expenses, and to forecast monthly bookings for our resources.
  • Very easy to view and change resource bookings to forecast how booked resources are at any given time.
  • The mobile app of OpenAir allows for team members on the road to easily submit travel receipts for expense reports.
  • The time tracking section is straightforward and easy to use for all departments.
  • The bookings calendar seems to want a Monday-Sunday style approach for long-term bookings. This makes it challenging to see how booked someone is on one day as the default view tends to prefer 'week' views.
  • The mobile app sometimes shows a receipt was attached and submitted even though the final report comes without the receipt. Improving/correcting this would be wonderful.
Businesses with 50+ users can benefit from being able to see how booked resources are at any given time as well as providing an all-in-one tool for time tracking and expense logging.
Score 7 out of 10
Vetted Review
Verified User
Our organization uses OpenAir to track billable and non-billable time for our team. We break it down by projects, clients, etc. OpenAir allows us to know exactly how our time is spent and where. It helps answer questions such as, which clients, roles, projects are taking more time than others? We use this kind of information to help determine SOWs and more. We also use OpenAir for project management purposes, as well as expense tracking.
  • Time tracking.
  • Project management.
  • Expense reporting.
  • Managing PTO, days off, etc.
  • Like other time tracking and project management software, OpenAir does not have the cleanest interface. Would love to see something cleaner and more succinct.
  • Search options are incredibly frustrating. Searching for projects is one thing, but if you trying to find a timesheet you've or a PTO request you've submitted, it can be almost impossible to find what you're looking for, even after adjusting to the right search parameters.
OpenAir is right for your organization if you want to track time and expense reports and need a project management solution. OpenAir can help determine the appropriate resourcing your organization needs.

OpenAir is not appropriate if you don't know your goals when it comes to resourcing. I would suggest determining these goals before digging into OpenAir, so you can make something of all of the data it accrues.
Score 7 out of 10
Vetted Review
Verified User
NetSuite OpenAir PSA is being used for services billing, resource management, reporting, expenses and project management.
  • Tasks Management and timesheets are pretty well designed and straight forward to use.
  • Expense entry and reports are solid.
  • Invoice and billing integration API is understandable and easy to use with other systems.
  • Speed, we have been seeing slowness often in the last six months, so they need to optimize their system and connectivity.
  • Increase number of records that can be requested at one time. Today it's limited to 1000 and I know it is negotiable, the default I believe should be 5000+.
  • Provide connectors to various ERP/CRM systems, today it is limited to a short list of systems.
It is well suited for resources and tasks management; I guess all functions NetSuite OpenAir PSA has today are all appropriate.
Rachelle Felix-Blackmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
NetSuite OpenAir PSA is used for time and expense tracking for non-consulting resources for non-billable work. It is also used for high-level resource and project management for consulting resources for billable work.
  • Time Tracking
  • Expense Tracking
  • Resource Management
  • Deliverable Management
  • Reporting
  • N/A
Reporting was a big factor when choosing this system. It was very important to be able to leverage the data being submitted by 1000+ resources and leverage it to tell us something useful about our company.
November 11, 2015

OpenAir does the Job

Score 5 out of 10
Vetted Review
Verified User
We use OpenAir for time-entry and project management/accounting purposes. We are a services organization, embedded in a software company. Services accounts for most of the users, but we do have some non-services team members leveraging the time-entry module. For time-entry only, I think OpenAir is overkill, but for aervices, we cannot run our business without this tool. We track new project bookings, manage our forecast, capture project expenses, and invoice and run KPI reports out of OpenAir.
  • Provides excellent visibility to historical billing and revenue history.
  • If set up properly, it make sure all eligible charges are invoiced - no missed revenue.
  • Very configurable.
  • Multiple departments can use at once.
  • Scheduled Reports.
  • The Dashboard is atrocious.
  • Reporting is not intuitive.
  • Too many ways to do the same thing - confusing user experience.
  • Sometimes impossible to get a comprehensive report and must run multiple reports to get what you need.
  • Setting up skills in Resource Management needs to be very basic, or not usable. This just might be our business as we have many areas of expertise within different product lines.
  • My least favorite module is the Resource Management module as there is no connection between a booking and a project task assignment.
  • Report view in OpenAir requires most to be exported into Excel to be viewed and pivoted. Not really easy to view right from system.
  • Timesheet entries for the week are all connected so if one project on that timesheet needs to be backed out, the entire timesheet needs to be unapproved
  • Difficult to see what queue the timesheet approval is in.
Depending on your size, if you use OpenAir, you will need a full-time administrator who can provide documentation, training and support. I think it is a choice to be considered for any services business who want a single system that can manage projects, POs, expenses, and invoicing all in one platform.
Score 6 out of 10
Vetted Review
Verified User
Our customer success/post sales teams use this to manage projects and timesheets. We largely use it for managing project details, capacity planning and reporting.
  • Pleasant UI and navigation between modules: This makes it easier to use the various modules in the system and improves training processes.
  • Timesheet module with timer option: since tracking time is a large part of our OpenAir use, the simple timesheet module is key. The timer is also a nice feature for users who wish to utilize it.
  • Proxying capabilities: absolutely key for keeping business running. Also helpful to be able to choose the user role to see how that may impact a given user's view.
  • Reporting could use a lot of improvement. A large portion of our reporting for utilziation, capacity, etc has to be done out of OpenAir manually in Excel which makes distributing and maintaining reports an real challenge.
  • Customer support can also be quite slow and the technicians are hit or miss on their speed/helpfulness.
  • The separation between resource management and project management made using the resource management tool is virtually impossible for us. Too many steps are required between assigning users to tasks and assigning them as resources.
I would recommend it for a business where basic project management without too much field customization is required. It is very good for recording time and reporting on these details. However for a business where robust reporting or resource management is required, I would probably not recommend as highly.
Score 10 out of 10
Vetted Review
Verified User
NetSuite OpenAir PSA is used by our Professional Services Organization globally. We utilize the tool for all modules: reports, reporting dashboards, project tracking, time & expense management, SFDC integration, finacial integration. It allows us to track project milestones and deliverables, utilization, project profitability, etc. The information in reports is "actionable" and allows us to implement corrective steps appropriately.
  • OpenAir demos really well and NetSuite prefers early consultation to be product-agnostic. They encourage clients to share specific needs they require in a PSA application. They then take on the ownership of making those configurations and setting up the application to be successful (per your requirements) from the start. Take time to work backwards in preparation for implementation. Outline the reports you need, then identify the specific value fields needed to create the desired outputs. The OpenAir consultant can then educate how this will be accomplished within the application.
  • As legacy QuickArrow users, we were encouraged to implement OpenAir because it's the natural migration path. OpenAir made transfering our data easy with minimal adjustments. OpenAir helped us recreate our legacy reports using the appropriate new field values. While not every report could be replicated, we came "close enough" for our business needs.
  • When you inquire if OpenAir can do something, the reply is always "Yes." The application is so flexible (almost too flexible), which makes fielding executive managment requests much more easy than within our former application, QuickArrow.
  • The integration with saves us a significant amount of time as we set up similar projects leveraging pre-created templates. After working with our references (more-so than our OpenAir consultant unfortunately) we were able to tailor this configuration to meet our needs perfectly. While this took a bit of technical collaboration on our end, this was an easy way to reduce our day-to-day manual effort.
  • OpenAir dashboards allow executive management to have the information they need at their fingertips. They can tailor the dashboard reports to reflect their KPI interests and access the reports when they need them 24/7/365. While this takes a bit of effort to set-up a good starting point for all interested executives, the education enables them access information independently vs relying on reporting specialists or administrators for report outputs. As an administrator, take time to invest time in this area, as it empowers others and reduces reporting requests.
  • OpenAir reviews enhancement requests often and they can be incorporated into the product quickly. When negotiating our contract, they were missing a have-to-have criteria element. Upon our contract signing, the product supported our criteria fully. When talking with other OpenAir customers, there are multiple examples supporting this strength!
  • NetSuite conferences are fully of energy, offer great key note speakers, and offer opportunities to have conversations with OpenAir, open-minded leaders. This group is focused on the customer experience and are eager to hear (and best of all incorporate) customer feedback. This dynamic team is full of energy at all levels of the organization. A very genuine company where anyone would be proud to hold a role.
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Our company requires us to track a large number of detailed project milestones, leverages complex invoicing scenarios, and reporting outputs that have calculated fields. We described our complex scenarios to various vendors when searching for a PSA solution. Every competitor talked a good talk, but when we asked them to demonstrate how the scenarios would be handled inside the application (not powerpoint screenshots), they all fell short with the exception of OpenAir. Specifically when compared to SAP's PSA solution, OpenAir won hands-down due to fast implementation, quality and timeliness of support, flexible configurations, scheduling capabilities (yes, even as a weakness, this still beat competitors), and overall user-friendly/straightforward design. We have a one individual supporting the product globally full-time, and a coordinator supporting the product half-time (20 hrs/week).
Score 7 out of 10
Vetted Review
Verified User
NetSuite OpenAir PSA is being used across the entire organization. Our goal was to improve business processes by combining multiple disparate systems into one. We chose OpenAir because of the integration it offers with NetSuite, giving us visibility on end-to-end project delivery. The biggest benefit we get with OpenAir is revenue recognition along with the integration with NetSuite financials.
  • OpenAir PSA is well suited for professional services organizations that want to track project delivery from the standpoint of project milestones, time tracking, expense reporting, billing and invoicing, and project revenue recognition.
  • OpenAir PSA offers comprehensive time tracking of project and admin time. Project owners, line managers, and other designated individuals may be responsible for approving user’s time. Detailed reporting of time from a project/cost and resource perspective another nice feature.
  • Expenses can be entered by users and recorded directly against projects in NetSuite OpenAir expense reports. A workflow can be established for the expense approval process.
  • OpenAir PSA provide the ability to recognize revenue based on a rules an organization would like to establish. OpenAir PSA accommodates multiple recognition scenarios.
  • General UI navigation can be a bit clunky and dated. It really needs an overhaul.
  • Reports in OpenAir PSA are somewhat limited in flexibility complexity (compared to say It would be nice if there was easy access to the data via ODBC connection.
  • Even though OpenAir PSA is integrated with NetSuite, they are on two different platforms which poses some challenges.
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product.
Score 3 out of 10
Vetted Review
Verified User
We implemented Netsuite OpenAir to replace using our previous project management software. It is currently being used only for managing the professional services projects implementing the product being sold to the customer. Our previous system was not collaborative nor in the cloud. With quite a bit of configuration we were able to sync much of our project workflow with our current Salesforce sales process for post sales implementations. This helped our post sales team to report on the real time status of implementations and followup with up-sale opportunities.
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
  • OpenAir has a very dated interface making it unappealing from a look and feel standpoint.
  • Much of the placement of features seems unintuitive. OpenAir is feature rich but more thought could be put into their user experience.
  • OpenAir generally just feels complicated for the first month you use it. To perform certain administrative tasks you have to navigate to unintuitive places. I'd like to see the administration more centrally located in its design.
I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.
Score 9 out of 10
Vetted Review
Verified User
One business unit, Digital Marketing, in a creative services firm used OpenAir primarily for Resource Management. They had a good backend Accounting system in Dynamics SL but it didn't offer a good way to do Resource Management. With 60 resources to manage in a dynamic environment, they found it increasingly harder to do the task in Excel and get good reliable information for forecasting.
  • User interface is very clean and easy to navigate. Training and adoption weren't a challenge at all from that perspective.
  • Security and roles - I was very impressed with how configurable and flexible a variety of different roles were so that the right information got into the right hands.
  • Reporting - so easy to create custom reports without having to understand the database structure.
  • We would have loved to have seen some integration with Outlook calendars and timesheets
I felt that the product was solid and could be used in many enterprise project management scenarios.
Score 10 out of 10
Vetted Review
Verified User
Used by entire company for time and expense tracking. Then the Services and Accounting teams used the tool heavily for day to day management of both projects and financial health.
  • Integration between various modules is seamless and they complement each other well.
  • Resource management and planning.
  • Project planning and monitoring in terms of traditional project management metrics.
  • Reporting and dashboards were flexible.
  • From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
  • The interface could use improvements from a usability perspective. It needs a bit of a face-lift. For example, setting up reports is cumbersome and time consuming.
  • It needs to increase flexibility for more advanced resource booking assignments such as recurring bookings.
  • Configuration by department would be ideal. For a company that adopted the solution across the board, some of the configuration options wouldn't work for some departments which required compromises and in some cases we are not using some of the features Services would have desired.
While the solution wasn't perfect and had some areas of improvement in regards to the UI, it was still a solid application that did help us achieve our overarching goals. The integration between the various modules is key to provide a clear ROI once implemented.
Score 5 out of 10
Vetted Review
Verified User
OpenAir was in production at OpenSymmetry from April 2011 through December 2013. It was used by our entire global workforce (mostly consultants) and external contractors. OpenAir was used to track time and expenses for our projects, project management (milestones and tasks), resource management (utilization and scheduling/booking), client invoicing, and management reporting.
  • Nice UI (recently updated) - easy for end users to navigate
  • Great time and expense tracker. Once setup is complete, it is easy for end user to enter time and expenses
  • Built in workflow and approval process. The time and expenses approvals can be set up to accommodate complex approvals.
  • Many of the features need to be turned on/off by OpenAir support. It seems that these features are not documented/discussed. I can understand the need for some features to be maintained by OA support, but it would be nice to know what these features are upfront. It seems we spent a great deal of time developing workaround for features that could have been turned on by OA support.
  • OpenAir does integrate with Salesforce. However, I found that the integration is limited. I know it may be contrary to their product road-map, but I think it would have been nice to embed OA into Salesforce.
  • Integration with NetSuite financials (ERP) is also not as robust as I would have imagined. This was the main reason we no longer use OpenAir.
If someone is looking for a PSA solution that integrates with and their ERP seemlessly, OpenAir is not the recommended product. If someone is looking for a standalone PSA solution, I think OpenAir does a really good job at time and expense, project management, resource management, management reporting and client invoicing.
Score 8 out of 10
Vetted Review
Verified User
  • We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
  • It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
  • Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
  • There seems to be a lot more work in getting numbers correct. For example, we have a forecast report that we’d run out of QuickArrow, based upon calendar bookings - a feature that Quick Arrow had, but OpenAir doesn’t focus on that much. If I put 5 days on calendar for a specific resource, the forecast would automatically adjust. In OpenAir, it doesn’t support the same calendar view - it is not as automatic. You have to do booking on the calendar and adjust the rate and be specific about code that I was using, else the numbers would be inaccurate. The report is not automatic. It has to be cached every night. In QuickArrow, you could see changes automatically.
  • Had to do processes a little differently. There's more effort in QA.
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