OpenAir PSA Reviews

We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.

We plan to continue our use of NetSuite OpenAir for the reasons cited already. Outside factors, behond our control, would be the only reason we would not renew -- such as an executive mandate to use the same platform going forward. If such were to happen, our Services processes would need to be revamped, as other PSA solutions do not support our current have-to-have criteria.

We renewed it for several years in a row and then I left the company so I'm not sure what they are using now.

While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.

We decided not to renew because we felt FinancialForce was a better solution for us. We really wanted a complete solution that was seamlessly integrated with Salesforce.com data and built on the Force.com platform. We also implemented FinancialForce.com Accounting solution. With both of these solutions in place on the Force.com platform, we now have full visibility of our customers. We can see the pending Opportunities, current projects and their statuses, and billing/payment data all in one place.

It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems.