1. Home
  2. Project Management Software
  3. OpenAir PSA Reviews

OpenAir PSA Reviews

38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100

Do you work for this company? Learn how we help vendors

Show Filters

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-7 of 7)

Companies can't remove reviews or game the system. Here's why.
May 31, 2016

NetSuite OpenAir PSA Review

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.
Read this authenticated review
April 08, 2015

OpenAir -- Energetic, open-minded leadership; Most flexible PSA meets our detailed needs

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We plan to continue our use of NetSuite OpenAir for the reasons cited already. Outside factors, behond our control, would be the only reason we would not renew -- such as an executive mandate to use the same platform going forward. If such were to happen, our Services processes would need to be revamped, as other PSA solutions do not support our current have-to-have criteria.
Read this authenticated review
July 22, 2014

Great product, but UI needs a facelift.

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.
Read this authenticated review
February 13, 2014

OpenAir - good standalone PSA solution

Anonymous | TrustRadius Reviewer
Verified User
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

1
We decided not to renew because we felt FinancialForce was a better solution for us. We really wanted a complete solution that was seamlessly integrated with Salesforce.com data and built on the Force.com platform. We also implemented FinancialForce.com Accounting solution. With both of these solutions in place on the Force.com platform, we now have full visibility of our customers. We can see the pending Opportunities, current projects and their statuses, and billing/payment data all in one place.
Read this authenticated review
October 24, 2012

Smooth transition from QuickArrow.

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems.
Read this authenticated review

OpenAir PSA Scorecard Summary

Likelihood to Recommend (38)
6.4
Likelihood to Renew (7)
8.2
Usability (4)
9.4
Availability (3)
10.0
Performance (3)
9.0
Support Rating (6)
5.4
In-Person Training (2)
10.0
Implementation Rating (2)
10.0
Product Scalability (2)
10.0

Feature Scorecard Summary

Task Management (13)
4.8
Resource Management (13)
7.9
Gantt Charts (7)
4.6
Scheduling (11)
8.9
Workflow Automation (8)
3.6
Team Collaboration (10)
4.4
Support for Agile Methodology (6)
4.0
Support for Waterfall Methodology (7)
5.8
Document Management (4)
4.0
Email integration (8)
3.6
Mobile Access (10)
6.2
Timesheet Tracking (13)
7.3
Change request and Case Management (8)
3.3
Budget and Expense Management (12)
3.7
Quotes/estimates (3)
5.4
Invoicing (5)
7.5
Project & financial reporting (7)
4.9
Integration with accounting software (6)
6.7

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
Categories:  Expense Management,  Professional Services Automation,  Project Management

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems: Unspecified
Mobile Application:No