OpenAir PSA Reviews

38 Ratings
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Score 6.5 out of 100

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Anonymous | TrustRadius Reviewer
October 24, 2012

Smooth transition from QuickArrow.

Score 8 out of 10
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Online Training

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them.
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Feature Scorecard Summary

Task Management (13)
5.0
Resource Management (13)
7.9
Gantt Charts (7)
4.7
Scheduling (11)
8.9
Workflow Automation (8)
3.7
Team Collaboration (10)
4.5
Support for Agile Methodology (6)
4.1
Support for Waterfall Methodology (7)
5.7
Document Management (4)
4.0
Email integration (8)
3.7
Mobile Access (10)
6.2
Timesheet Tracking (13)
7.4
Change request and Case Management (8)
3.4
Budget and Expense Management (12)
3.7
Quotes/estimates (3)
5.4
Invoicing (5)
7.5
Project & financial reporting (7)
5.0
Integration with accounting software (6)
6.6

About OpenAir PSA

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems: Unspecified
Mobile Application:No