Skip to main content
TrustRadius
OpenAir PSA

OpenAir PSA

Overview

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Read more
Recent Reviews

OpenAir does the Job

5 out of 10
November 11, 2015
Incentivized
We use OpenAir for time-entry and project management/accounting purposes. We are a services organization, embedded in a software company. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Task Management (15)
    8.0
    80%
  • Resource Management (15)
    7.5
    75%
  • Budget and Expense Management (14)
    7.5
    75%
  • Timesheet Tracking (14)
    7.0
    70%
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

What is Miro?

Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Today, Miro counts more than 60 million users in 200,000 organizations who use Miro to improve product development collaboration, to speed up time to market,…

What is Wrike?

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.5

Professional Services Automation

Features that support professional services organizations

8.6
Avg 7.4
Return to navigation

Product Details

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.

OpenAir PSA Video

In this demonstration, learn how OpenAir provides billable services companies with powerful analytics reporting and dashboards for project metrics. Liked this video? Check out these! ○ https://youtu.be/njaTr6rYVOY ○ https://youtu.be/vkrFdtcdpu4 ○ https://youtu.be/jt225uEH14Q...
 Show More

OpenAir PSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Planview ChangePoint, Certinia PS Cloud, and Zoho Projects are common alternatives for OpenAir PSA.

Reviewers rate Invoicing and Integration with accounting software highest, with a score of 9.

The most common users of OpenAir PSA are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(49)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Rachelle Felix-Blackmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NetSuite OpenAir PSA is used for time and expense tracking for non-consulting resources for non-billable work. It is also used for high-level resource and project management for consulting resources for billable work.
  • Time Tracking
  • Expense Tracking
  • Resource Management
  • Deliverable Management
  • Reporting
  • N/A
Reporting was a big factor when choosing this system. It was very important to be able to leverage the data being submitted by 1000+ resources and leverage it to tell us something useful about our company.
Project Management (14)
34.285714285714285%
3.4
Task Management
100%
10.0
Resource Management
100%
10.0
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Team Collaboration
N/A
N/A
Support for Agile Methodology
N/A
N/A
Support for Waterfall Methodology
N/A
N/A
Document Management
N/A
N/A
Email integration
N/A
N/A
Mobile Access
80%
8.0
Timesheet Tracking
100%
10.0
Change request and Case Management
N/A
N/A
Budget and Expense Management
100%
10.0
Professional Services Automation (4)
50%
5.0
Quotes/estimates
N/A
N/A
Invoicing
N/A
N/A
Project & financial reporting
100%
10.0
Integration with accounting software
100%
10.0
  • Keep track of open deliverables
  • Report on trend data
  • Keep track of resources/ employees
  • Manage schedules

We used to use QuickArrow which went end of life at the end of 2009.

We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.

Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.

1500
Admin and PSO
3
HR
  • Time Management
  • Expense Management
  • Resource Management
  • Project Management
  • Supplemental HR tool
  • Unsure
Yes
QuickArrow
  • Product Features
  • Product Usability
Not much would change. Reporting and ease of use were the key factors.
  • Implemented in-house
No
Change management was a major issue with the implementation
  • User acceptance
  • Migrating good data from the old PSA
We used NetSuite PSO services which made the migration process a lot easier.
  • Self-taught
Yes. Yes.
In some cases, we had to change our business practices to work with the tool's functionality.
No
Some - we have done small customizations to the interface
No
N/A
I can't recall any specifics but when we first implemented NetSuite, the team in general was great. Our PSO consultant went above and beyond even when the installation services were complete. It was a great and a positive experience overall. Eric Cheung was his name I think.
  • Reporting
  • Schedule Exceptions: Time Off
Yes
I haven't used it personally but many of my consultants who are on the road 80% of the time use it for time and expenses.
Very easy to use.
  • NetSuite
  • SalesForce
Not sure
  • N/A
N/A
  • File import/export
  • API (e.g. SOAP or REST)
Take your time to map out carefully and try to anticipate the full scope of which you might need the data content from OA in another system today and in the future.
I can't recall.
Be flexible and honest about how you plan to use the tool.
No
  • Easier reporting
  • Not sure
No
Score 10 out of 10
Vetted Review
Verified User
Used by entire company for time and expense tracking. Then the Services and Accounting teams used the tool heavily for day to day management of both projects and financial health.
  • Integration between various modules is seamless and they complement each other well.
  • Resource management and planning.
  • Project planning and monitoring in terms of traditional project management metrics.
  • Reporting and dashboards were flexible.
  • From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
  • The interface could use improvements from a usability perspective. It needs a bit of a face-lift. For example, setting up reports is cumbersome and time consuming.
  • It needs to increase flexibility for more advanced resource booking assignments such as recurring bookings.
  • Configuration by department would be ideal. For a company that adopted the solution across the board, some of the configuration options wouldn't work for some departments which required compromises and in some cases we are not using some of the features Services would have desired.
While the solution wasn't perfect and had some areas of improvement in regards to the UI, it was still a solid application that did help us achieve our overarching goals. The integration between the various modules is key to provide a clear ROI once implemented.
  • We increased our utilization in Services from 90% to over 100% using the resource management tools.
  • We reduced our backlog/queue time for starting new projects from 2 months to 2-4 weeks. With greater visibility, we were able to better plan our staffing needs for short/long term needs.
  • We had greater visibility for project managers in regards to the monitoring of contracts from an invoicing perspective resulting in increased billings and reduced time to get invoices out the door.
  • Given the integration of the solution, there was access to time off requests as well as company holidays (especially for co-location/countries). It allowed us to have greater visibility to ensure we had the proper staffing levels and were able to maximize our time and material opportunities over any period.
  • FinancialForce PSA,Mavenlink,Projector PSA
OpenAir was the most complete solution and was strong in all areas.
While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.
100
Every person in the company was required to use OpenAir. We licensed all the modules, so everyone was required to submit time sheets and expense reports even if they were in an Administrative/Overhead role within the company. The professional services department more heavily used the solution since they used the tool for project management, resource planning and reporting, but it was still adopted by the entire organization.
2
Strong technically and very comfortable with computers/software HR/Finance representative Services representative
  • Resource planning and forecasting for financial purposes as well as defining our upcoming staffing needs.
  • Visibility into our utilization for booked business as well as sales opportunities.
  • Complete integration for customer invoice generation using approved time sheets and then getting the information to Quickbooks.
  • Project planning tools and metrics for project managers.
  • Workflow for approvals of resource requests, time sheets, expense reports and invoicing.
  • Revenue recognition and financial planning.
  • We've been able to use project stages to segment our product license contracts so that we can track invoicing, renewals and profitability.
  • Tracking sales opportunities for resource and financial forecasting.
Journyx
  • Price
  • Product Features
Ensure to speak with other clients who've used the PSA solution and understand their pros and cons after the fact.
  • Vendor implemented
No
Change management was a small part of the implementation and was well-handled
  • Internal process changes and adoption.
The primary thing is ensure that you take the time to gather the input of the key stakeholders before configuration so you can minimize changes after the fact. In our case, one of the key stakeholders was "too busy" and it did end up causing rework and additional configuration costs. In particular when it comes to data migration, you need to ensure the proper due diligence is done so that you start out with a clean plate.
  • In-person training
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
There is a lot of flexibility available in OpenAir. There are a few features that are limited, but overall, I see it as a robust tool that enables you to flex it for your individual business.
I would recommend using an outside consultant to implement it. One that understands your business and can spend that 1-1 time with you to ensure the implementation is seamless and successful.
No - there is no facility to customize the interface
No - we have not done any custom code
There is an advanced function available for creating custom fields and calculations that can be used for reporting purposes. This is a very powerful tool that can help provide you the information you might be need for project analysis.
No
We had premium support for the first 2-3 months to ensure we had the resources we needed to help us get over the hump of how to use the tool. But once we overcame the basic day to day processes, it really wasn't necessary so we did not continue that service. Additionally, their normal support was responsive and quick to respond when we did have a question/issue.
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
Yes
It was provided to product management for triage, however it was not resolved.
  • Project tracking
  • Time and expense tracking
  • Resource management
  • Reporting can be a little clunky to setup and figure out which reports to use for different situations.
  • Integration isn't seamless.
Yes
Solid user interface for time and expense tracking. For expense tracking you can take pictures of receipts to tag to your expense report to go completely paperless. Then when invoicing the customer for reimbursement, these can be included, so very convenient.
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
Once the system is setup, it's easy to manage and maintain.
The system up time was reliable and that was never anything we ever had any concerns/issues with.
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
  • Quickbooks
Quickbooks - highly integrated to generate our customer invoices. It wasn't as difficult as we thought, clearly the vendor had done this integration in the past so it was relatively painless.
  • Salesforce.com
They do support this integration, however, we just haven't pursued it yet.
  • File import/export
We attempted to integration with Salesforce but were never successful in getting their consultant team to set it up. After several months, we gave up. We had an integration with Quickbooks online which was working for several months, and then one day was no longer supported with no notification to clients. I heard from another client who attempted the integration with NetSuite Financials and it took over 6 months with many Netsuite consultants in order to get it working. Integration is an area for improvement for them.
Speak with customers/references who have integrated to exactly the same system. Understand what went wrong and any gotchas.
Tiered pricing structure with a per seat license fee. When we negotiated year one, they agreed to honor the price only for one year. Once renewal came around, they had an increase that was substantial. In retrospect, we should have pushed harder to have that price locked for a longer period of time.
Ensure that renewal has a cap on percentage price increases.
  • Improved UI.
No
No
Score 8 out of 10
Vetted Review
Verified User
  • We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
  • It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
  • Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
  • There seems to be a lot more work in getting numbers correct. For example, we have a forecast report that we’d run out of QuickArrow, based upon calendar bookings - a feature that Quick Arrow had, but OpenAir doesn’t focus on that much. If I put 5 days on calendar for a specific resource, the forecast would automatically adjust. In OpenAir, it doesn’t support the same calendar view - it is not as automatic. You have to do booking on the calendar and adjust the rate and be specific about code that I was using, else the numbers would be inaccurate. The report is not automatic. It has to be cached every night. In QuickArrow, you could see changes automatically.
  • Had to do processes a little differently. There's more effort in QA.
  • The biggest advantage is that we haven’t had to change our processes - we wanted to replicate what we were doing in QuickArrow.
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems. Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir. OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems.
230
Internal consultants – 150 Partners – 50 IT/back-office – 30 Partners’ needs are very similar to internal staff. They access the same interface. They don’t require anything different.
10
We have distinct administrators for North America, Europe and Asia-Pacific, and in the U.S. are organized by BU.
  • Time tracking/ timesheet management
  • Project management
  • Resource management
  • Professional services dashboards
  • Project accounting
QuickArrow
Oracle PAC professional services automation tool. SAP PSA product Our stated corporate technology direction is moving towards SAP long-term. Open Air is a stop gap for us. It was the easiest transition from QuickArrow since NetSuite acquired QuickArrow and time was of the essence. As such, we never really deep dive evaluation of Oracle or other PSA tools. We also felt that OpenAir was a robust package. At this point, integration to our CRM or general ledger/accounting systems were not super high priorities, so long as the package had the long-term capability and APIs that would allow us to integrate. We didn’t have any integration with Quick Arrow to our CRM or GL. SAP also has a PSA product but again, since time was of the essence, we didn’t do a deep dive. We are at least 2.5-3 years out from looking at that piece.
  • Vendor implemented
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that.
  • Online training
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them.
Yes
We are on Gold customer support package which gives 24/7 coverage with a 2-4 hour response SLA
Whenever I have had a problem, they come back with an answer. There have been very few times where I’ve had to follow-up on a trouble ticket.
We have not had any outages.
In Quick Arrow, I was able to look up skillsets, get answer in <5 secs. In OpenAir it takes longer – 15-20s.
  • We would like to integrate to our financial system, Oracle PAC.
Integration with financials is critical to report information across all BUs and for invoicing customers. The lack of integration to our CRM is not such a big deal for us. We don’t have integration with our financial system today but we have the ability to do so with APIs. If we were to switch to the Oracle PAC module, the integration to Oracle Financials is already there with workflow automation. We would like to avoid integration work.
Return to navigation