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OpenAir PSA Reviews

37 Ratings
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Score 7.0 out of 100

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Reviews (1-4 of 4)

Anonymous | TrustRadius Reviewer
March 14, 2015

If you are a complicate company then you need a complicated software like NetSuite.

Verified User
Score 3 out of 10
Vetted Review
Verified User
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Usability

2
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Anonymous | TrustRadius Reviewer
July 22, 2014

Great product, but UI needs a facelift.

Verified User
Score 10 out of 10
Vetted Review
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Usability

9
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
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OpenAir PSA Scorecard Summary

Likelihood to Recommend (37)
7.0
Likelihood to Renew (7)
8.2
Usability (4)
9.4
Availability (3)
10.0
Performance (3)
9.0
Support Rating (6)
5.3
In-Person Training (2)
10.0
Implementation Rating (2)
10.0
Product Scalability (2)
10.0

Feature Scorecard Summary

Task Management (13)
5.3
Resource Management (13)
7.7
Gantt Charts (7)
5.1
Scheduling (11)
8.5
Workflow Automation (8)
3.9
Team Collaboration (10)
4.8
Support for Agile Methodology (6)
4.3
Support for Waterfall Methodology (7)
5.8
Document Management (4)
4.1
Email integration (8)
3.9
Mobile Access (10)
6.7
Timesheet Tracking (13)
7.5
Change request and Case Management (8)
4.0
Budget and Expense Management (12)
4.1
Quotes/estimates (3)
5.4
Invoicing (5)
7.2
Project & financial reporting (7)
5.2
Integration with accounting software (6)
6.5

About OpenAir PSA

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
Categories:  Expense Management,  Professional Services Automation,  Project Management

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems: Unspecified
Mobile Application:No