Pros and Cons of OpenAir PSA 2025

Overview

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Program to manage it all.

Rating: 9 out of 10

March 23, 2022

IncentivizedVetted ReviewVerified User

We use Oracle in conjunction with a large General Contractor we do work for. The General Contractor utilizes their services for Contract management and progress billing applic...

Mylene Beatty

Manager - Corporate

Project Administrator

Kermodei Construction Company Ltd.

5 years of experience

A Monster Software for your Company.

Rating: 8 out of 10

March 23, 2022

IncentivizedVetted ReviewVerified User

We use this product to pull information from our other reporting platform such as Hubspot, to drive the vast majority of our information and sales process. This product has si...

Verified user

Administrator

2 years of experience

Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics

Rating: 4 out of 10

December 3, 2019

IncentivizedVetted ReviewVerified User

Besides the top layer or 2, our entire PS org uses OA for time tracking, invoicing (with NS), forecasting time & revenue, and staffing. This org, plus our subcontractors i...

Bryan Parry

Employee - Professional Services

Senior Manager Business Operations

Medallia

4 years of experience

Good for time tracking and projects/resources management

Rating: 8 out of 10

September 12, 2018

IncentivizedVetted ReviewVerified User

Our company uses NetSuite OpenAIR PSA for Time Tracking and Project/Resources Management. All projects are set up in the system and the project teams are defined by project ma...

Cristian Bodnarasec

Manager - Information Technology

Senior Software Development Manager

eSilicon

1 year of experience

Scalable project, time and expense resource

Rating: 7 out of 10

June 22, 2018

IncentivizedVetted ReviewVerified User

Netsuite is used across the agency for tracking expenses, managing purchase orders and invoices, as well timesheets (including managing vacation requests). Certain teams, i.e....

Dan Lobring

Vice-President - Marketing

Vice President, Marketing Communications

rEvolution

3 years of experience

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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OpenAir PSA

N/A

Unavailable

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

Kantata PS Cloud

N/A

Unavailable

What is Kantata PS Cloud?

Kantata Cloud (formerly Mavenlink + Kimble) provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private…

Miro

$10

per month per user

What is Miro?

Miro provides a visual workspace for innovation, where distributed teams can build the future together. Miro counts more than 90 million users, who improve product development, speed up time to market, and ensure that new products deliver on customer needs.

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3

Avg 7.6

8
Task Management
(15) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.5
Resource Management
(15) Ratings
Resource management is workload planning to maximize resources.
8
Gantt Charts
(9) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
6
Scheduling
(12) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
6
Workflow Automation
(9) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8
Team Collaboration
(12) Ratings
Team collaboration capabilities let team members work directly with each other and provide team updates.
6
Support for Agile Methodology
(7) Ratings
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
7
Support for Waterfall Methodology
(8) Ratings
Waterfall methodology is a tradition development method that is linear and sequential.
8.5
Document Management
(6) Ratings
Document management provides for centralized management of all project documents.
7
Email integration
(9) Ratings
Email integration allows work requests to be made directly from email.
7.5
Mobile Access
(12) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
7
Timesheet Tracking
(14) Ratings
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
8
Change request and Case Management
(10) Ratings
Change request and change management enables tracking of all customer requests including priority and timeframe.
7.5
Budget and Expense Management
(14) Ratings
Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

Professional Services Automation

Features that support professional services organizations

8.6

Avg 7.5

8
Quotes/estimates
(5) Ratings
Ability to create, manage and send project fee proposals to customers
9
Invoicing
(7) Ratings
Ability to create, manage and send invoices to clients during or after completion of a project
8.5
Project & financial reporting
(9) Ratings
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
9
Integration with accounting software
(7) Ratings
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

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Product Details

About
Competitors
Tech Details
FAQs

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.

OpenAir PSA Video

In this demonstration, learn how OpenAir provides billable services companies with powerful analytics reporting and dashboards for project metrics. Liked this video? Check out these! ○ https://youtu.be/njaTr6rYVOY ○ https://youtu.be/vkrFdtcdpu4 ○ https://youtu.be/jt225uEH14Q...

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Planview ChangePoint, Certinia PS Cloud, and Zoho Projects are common alternatives for OpenAir PSA.

Reviewers rate Invoicing and Integration with accounting software highest, with a score of 9.

The most common users of OpenAir PSA are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Compare with

Reviews From Top Reviewers

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(1-5 of 20)

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Program to manage it all.

Rating: 9 out of 10

Incentivized

March 23, 2022

Mylene Beatty

Project Administrator

Kermodei Construction Company Ltd. (Construction, 11-50 employees)

Vetted Review

Verified User

5 years of experience

View profile

Pros

Contract Management.
Progress Applications.
Document Management.
Reminders

Cons

Document Management updates.
Frequency of Password changes.
Project Administration.

Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics

Rating: 4 out of 10

Incentivized

December 03, 2019

Bryan Parry

Senior Manager Business Operations

Medallia (Computer Software, 1001-5000 employees)

Vetted Review

Verified User

4 years of experience

View profile

Pros

It does the very basics of a PSA tool (time tracking, connecting with NS for invoices) relatively well, but the UI still leaves a lot to be desired.
The integration with NetSuite is easy and fluid. This is the main pro of OA.

Cons

The UI of many parts of the system is really poorly designed. Inputting and updating forecasts is a very time-consuming and difficult process for our PMs and it doesn't allow any type of upload from a spreadsheet (which might be easiest in absence of a decent UI).
I have extensive experience with the reporting piece of OA and have a list of notes and improvements. The entire module is very inflexible at least pieces of it are not intuitive. Easy example: If you create a custom calc with a filter on Project Type to only include hours from our customer projects (Impl and MS), but then create a report with a filter to only show hours from MS, that custom calc won't work properly. The filter logic is unable to handle multiple filters on the same field.
Specific example of a ticket we've filed but not heard back on: When you close a project, any remaining forecasts from that project remain active and show as "committed hours" against those individuals which doesn't make sense on projects that are closed. Why would you not give an option to delete any remaining forecasts when closing a project as default behavior?

A Monster Software for your Company.

Rating: 8 out of 10

Incentivized

March 23, 2022

Verified User

Administrator in Corporate

Information Technology & Services Company, 11-50 employees

Vetted Review

Verified User

2 years of experience

Pros

Simplifies Data.
Inventory Management.
Account/Billing Driving.

Cons

Bulk Editing Feature Needs Tweaking.
Complicated to learn for the non-tech savvy.
Could use a bit of a facelift.

Good for time tracking and projects/resources management

Rating: 8 out of 10

Incentivized

September 12, 2018

Cristian Bodnarasec

Senior Software Development Manager

eSilicon (Semiconductors, 501-1000 employees)

Vetted Review

Verified User

1 year of experience

View profile

Pros

Time tracking - OpenAIR covers the corner cases as well, like when end of the month falls in the middle of the week and people are require to submit the timesheets for the current month only
Project management - using the project team, assigning tasks and using the existing reporting can really help a project manager in doing his/her job
Reporting - many built-in reports and the ability to create custom reports.
Okta integration - very helpful for single sign on, especially for cloud applications as OpenAIR

Cons

Email notifications - as a project manager I need to be notified whenever team members submit their timesheets so I can review and approve/reject. Currently these notifications are a little more difficult to be set up.
Reviewing timesheets - whenever there is a list of hundreds to be reviewed and approved, I find it quite difficult to do that in a timely manner. Going one by one is needed but the information to be reviewed is not standing out, like team member name, project and task, hours. Not sure if this is possible through configuration or not.
User Interface - in many parts of the UI there is a usage of a popup window that displays way too many options. Some functions are only accessible from that popup. To me, this is something to be avoided/improved.