OpenPhone

OpenPhone is a VoIP solution that aims to make it easy to get a separate phone number for work. To keep using an existing work number it can be ported over at no cost.

The advantages of the OpenPhone basic voice functionality, as provided by the vendor are:

• Keep personal numbers private - No more spam calls on a personal phone number.
• Works on existing devices: No need to get a new SIM card, carry two phones, or be tied to a desk.
• Get started in under a minute: A team can be up and running with a new business phone numbers almost immediately.

The solution also helps to make it easy to determine whether a call is a personal or business call, and helps to maintain a work life balance. For users in a team, calling features (incoming call identification, set business hours, contact ownership information to associate an incoming call to a teammember, etc.) help keep call responding more organized.

Users can also send any desired material to share with a customer over SMS through OpenPhone, including GIFs, videos, or other kinds of files. It also supports group messaging, and autoresponders. OpenPhone can be connected to 3,000+ applications via Zapier also, so less time need be spent writing and managing these.

OpenPhone also provides Contact Management features, enabling the user to:

• Import your contacts - Sync Google Contacts to OpenPhone.
• CSV import: Import contacts instantly via CSV
• Zapier: Connect with any CRM or data source via the Zapier integration.

Data can be organized to present a single source of truth for contacts, and contacts can be associated to a preferred team member, or details of a contact can be sent to a teammember so that they can provide support. Contact data can have custom properties and fields, details and notes, or mentions of teammates to share these details.

For teams, OpenPhone numbers can be used as a shared inbox, where one number is shared across multiple phones (i.e. teammates). Internal correspondences are supported with direct messaging between teammates, available through OpenPhone. Presence and status features let teammates (or customers) know who is available, and when. Also, both the Premium and Enterprise plans support round robin routing for teams.

Local calling (US & Canada) is unlimited across all subscriptions, while international calling is also at varying rates. For all plans, SMS calling is available via Zapier at a rate 1c per message. The Enterprise plan offers extended features over the Standard and Premium plans, such as an Audit log, analytics, and Enterprise plans receive priority support.