Name: OpenText Universal Discovery and Universal CMDB
Rating: 9.3 (11 reviews)
Author: OpenText

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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### Service Management
Users consistently highlight the robust service management capabilities of Micro Focus Universal Discovery and Universal CMDB, emphasizing its role in enhancing IT operations. They appreciate its ability to provide visibility into the health and performance of critical configuration items, facilitating efficient incident, problem, change, and release management processes. The tool's service mapping feature, coupled with its integration with other IT operation management tools, enables organizations to maintain a comprehensive view of their infrastructure and services, supporting informed decision-making and proactive risk assessment. Additionally, users value the platform's agent-less discovery and centralized configuration item management, which contribute to streamlined service delivery and effective capacity planning. (Source Reviews: [1](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-27-37), [2](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-40-31), [3](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-23-19-14-30), [4](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-01-09-22-28-02), [5](https://www.trustradius.com/reviews/micro-focus-configuration-management-system-formerly-hp-cms-2021-12-15-13-10-05))

### Incident and Problem Management
Users consistently highlight the robust incident and problem management functionalities of Micro Focus Universal Discovery and Universal CMDB. They appreciate the system's ability to effectively handle incidents and problems, providing valuable support in resolving issues promptly and efficiently. Reviewers emphasize the platform's capacity to streamline incident management processes and enhance problem resolution, contributing to overall operational efficiency and service quality. (Source Reviews: [1](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-40-31), [2](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-27-37), [3](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-23-19-14-30))

### Change Management
User feedback on the change management capabilities of Micro Focus Universal Discovery and Universal CMDB is varied. Some users express satisfaction with the platform's ability to streamline change processes and enhance operational efficiency. However, others highlight challenges in effectively utilizing the change management features, citing complexities in implementation and integration. Despite differing opinions, it is evident that the platform plays a significant role in facilitating change management processes within medium to large IT operations. (Source Reviews: [1](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-27-37), [2](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-23-19-14-30))

### Asset Management
Reviewers express a positive sentiment towards the asset management capabilities of Micro Focus Universal Discovery and Universal CMDB. Users appreciate the ease of tracking IT assets, the efficiency in asset discovery, and the impressive data visualization features. The platform is commended for its ability to streamline asset management processes and enhance workflow automation. Additionally, users find the platform to be user-friendly, making asset management tasks more manageable and efficient. (Source Reviews: [1](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-27-37), [2](https://www.trustradius.com/reviews/micro-focus-configuration-management-system-formerly-hp-cms-2021-12-15-13-10-05), [3](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-01-09-22-28-02))

### Configuration Management
Users across various reviews seem to appreciate the robust configuration management capabilities of Micro Focus Universal Discovery and Universal CMDB. Reviewers consistently highlight the platform's effectiveness in managing configuration items, ensuring a unified database across departments, and facilitating smooth service delivery. The software's configuration management functionalities, including discovery options and obsolescence management, are praised for their ability to streamline operations and enhance overall productivity. Additionally, users find the cost management tools and detailed asset information provided by the system to be valuable assets in maintaining an up-to-date service dependency map. (Source Reviews: [1](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-04-07-02-40-31), [2](https://www.trustradius.com/reviews/micro-focus-configuration-management-system-formerly-hp-cms-2022-01-24-16-17-58), [3](https://www.trustradius.com/reviews/micro-focus-universal-discovery-and-universal-cmdb-formerly-hp-universal-cmdb-2022-01-09-22-28-02))

Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Freshservice

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

OpenText Universal Discovery and Universal CMDB

Configuration Management Databases

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

OpenText is a leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security.

OpenText

Zabbix

OpenText SiteScope

Micro Focus Operations Bridge, dup

BMC Helix Discovery

Analytics and Automation Tools Manager

Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB) 2022-04-23 19:14:30

Tivoli

SolarWinds Service Desk (SSD)

ManageEngine ServiceDesk Plus

IBM Tivoli Change and Configuration Management Database, feature

Presales Executive

Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB) 2022-04-07 02:40:31

Financial Analyst

Micro Focus Configuration Management System (formerly HP CMS) 2021-12-15 13:10:05

DevOps Engineer

Micro Focus Configuration Management System (formerly HP CMS) 2022-01-24 16:17:58

ServiceNow IT Service Management

New Relic

IBM Security QRadar SIEM

ServiceNow App Engine

Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB) 2022-04-07 02:27:37

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Backup and recovery

Ability to integrate

Quite expensive

Integration with microsoft

Time to value

Little room

Microsoft azure

Increased efficiency

User interfaces

Backup appliance

Service management

Flexible system

Bare metal

Physical and virtual

Report data

Release management

File system

Single source

Single click

Configuration management

Home

One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.

Create a unified map of IT Infraestructure and services
Provide a single source for managing a CMDB
Discover CIs and their relationship from different technologies
Agent-less discovery allows a complete scan withoud dependency on agents instalation

Upgrade proccess throgh versions has a medium-high complexity
Old versions wich do not sopport CMS interface have low performance for reporting
All features are only available with license

Agent-less discovery and centralized CIs management
Native integration with IT Operation Management tools
Create a service oriented model of IT components

Provide up to date information of all IT Infrastructure and service for managment level
Support analysis for incident management and capacity planning

BMC Helix Discovery, BMC Helix Configuration Management Database (CMDB) and Zabbix

Micro Focus SiteScope (formerly HP SiteScope), Micro Focus Operations Bridge (formerly HP Operations Bridge)

Infrastructure Discovery
Service modeling
CIs Reporting

I would start with an open tool for infrastructure and services discovery and explore different products, user experience, and the capacity to be integrated with other ITOM tools currently in use or asses other tools in the open-source space that could replace them.

Yes, part of the support for all microfocus tools.

In our organization, we use this as it is a single source of data across all the teams in our company as it ensures a common database for our company. Since we are a service provider company- It ensures proper delivery of services by capturing and managing the Configuration Items, otherwise known as CI(s) by ensuring uniform data flow between multiple departments of our organization.

Management and organization of Configuration Items
Ensures a single and uniform source of database to avoid any ambiguity between departments.
Proper delivery of services

It is quite expensive as compared to other available solutions
There is a little room for improvement for user interfaces.
Performance can be improved by optimization of services offered.

Helps in analyzing the risks for any kind of deployments
Manages and stores information about CIs
Plays a major role in incident and problem management scenarios.

ensured proper service delivery which helped organizations to grow
It was a little expensive for the company.
Mainly had a positive impact especially in the cases of risk assessment and analysis.

IBM Tivoli Change and Configuration Management Database

IBM Tivoli Change and Configuration Management Database, ManageEngine ServiceDesk Plus, SolarWinds Service Desk (SSD)

It's superb for its outstanding workflow management. Excellent for [being] able to track all IT assets incurred. Rekindle with asset tracking. Impressive with data visualization.

Magnificent for data visualization.
Efficient with workflow automation.
Terrific with database recovery and repair which is instant.

It's a super terrific with workflow management
Great with it's efficiency with data protection.
Magnificent with responsiveness of customer service.

It's magic with discovery of new network points.
Terrific for data replication
Efficient with workflow management.

Terrific with data recovery and visualization
Magnificent with workflow automation.
Excellent with asset management.
Ease of use.

The system discovering functionalities are effective and the platform deployment options are excellent. The enhancement of multiple Cloud operations and data management capability is amazing. Data analytics offered and also time management capability this Micro Focus solution provides the perfect services and easy on reporting and data security is effective.

Cost management capability is amazing.
Time management functions are helpful.
Cloud operations easy acceleration.

When getting started the Cloud deployment may be not that easy.
To manipulate the system deeply requires a professional operator.
Working on large data project.

The configuration management capabilities.
Operations easy management options.
Discovery functionalities.
Cost management tools.

The Cloud services improvement.
Helpful on production cost management.
Time management and reports are excellent.

Micro Focus Hybrid Cloud Management X (formerly HP Cloud Service Automation), Azure Data Lake Analytics, Avanan

CMDB helps us in fulling several processes of Asset Management as well as Service Management like Incident, Problem, Change, Release in keeping tab of the ownership, SLA tacking &amp; Impact analysis of these mentioned areas. It also helps in business service mapping with respective technologies for event management perspective, this helps us in providing invisibility in the health and performance of the CI supporting the given businesses.

Service Management
Asset Management
Change Management
Release Management

Asset Management
Service Requests
Change Management

Asset Discovery has been made easy
Release management is easy

ServiceNow IT Service Management, IBM Security QRadar, New Relic

OpenText Universal Discovery and Universal CMDB
Formerly Micro Focus Universal Discovery and Universal CMDB

Overview

What is OpenText Universal Discovery and Universal CMDB?