OpenText Content Suite Reviews

60 Ratings
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Score 7.7 out of 100

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Reviews (1-4 of 4)

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March 02, 2020
Gabriel Krahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. We used OpenText LiveLink to store invoices, payment proofs, cargo/shipment documents, and general use documents.
  • The OCR system is really good with high accuracy (>99%).
  • Worldwide support from OpenText.
  • Vast documentation and knowledge-base for troubleshooting available on the web.
  • The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.
OpenText Livelink is the perfect ECM tool for big companies such as our customers. It covers the whole archiving process including scanning, separation, rendition, OCR, storage, and customer-views through an SAP (in our case, R/3).
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Read Gabriel Krahn's full review
March 26, 2018
Neill Payne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
  • The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
  • The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
  • There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Read Neill Payne's full review
January 31, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.
  • OpenText handles high volumes of data very well and is stable when handling large volumes.
  • OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
  • OpenText integrates well to he transitional file/folder based models that many end users prefer.
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
Very strong in high volume management of content but anywhere that user interaction and interface is critical, the application makes strong adoption very difficult.
Applications where security and audit are necessary are well suited but pure 'website' design for collaboration is not well suited.
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November 11, 2015
Paul Benenati | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.
  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
OpenText is great in a scenario where you have non-technical admins. It is great for handling an internal web site (that's mainly text and simple photos), but might not have enough functionality for say, an commerce site that requires a lot of media integration.
Read Paul Benenati's full review

Feature Scorecard Summary

Content capture & imaging (3)
File sync, storage & archiving (3)
Document management (3)
Records management (2)
Content search & retrieval (3)
Enterprise content collaboration (3)
Content publishing & creation (2)
Security, risk management & information governance (2)
Contract lifecycle management (3)
Automated workflows (2)
Artificial intelligence (1)
Mobile support (1)
Integration (2)

What is OpenText Content Suite?

The OpenText Content Suite oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.

OpenText Content Suite Competitors

OpenText Content Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No