Name: OpenText Core Experience Insights
Rating: 6.8 (7 reviews)
Author: OpenText

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

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### Data Visualization and Insights
Users consistently highlight OpenText Core Experience Insights's data visualization and insights capabilities as a key strength. They appreciate the platform's ability to effectively map customer interactions, track events data across multiple channels, and display journey interaction performance in a visually appealing manner. The automated dashboards and reporting features are particularly praised for streamlining data extraction, classification, and insight generation processes. Additionally, users find the visualization tool to be powerful and well-designed, enabling them to visualize, adjust, and optimize customer journeys with ease. (Source Reviews: [1](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-13-06-58-57), [2](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-11-11-05-33), [3](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-02-13-57), [4](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-10-37-12))

### Automated Data Collection and Analysis
Users consistently praise OpenText Core Experience Insights for its robust automated data collection and analysis capabilities. Reviewers highlight the platform's efficiency in automating data extraction from various sources, including social media, competitor websites, and e-commerce platforms. The automated process and analysis of data are commended for streamlining tasks such as market intelligence, competitor tracking, and social media monitoring. Additionally, users appreciate the platform's ability to extract and classify information from unstructured text, enabling insightful data interpretation. (Source Reviews: [1](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-11-11-05-33), [2](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-02-13-57))

### AI and Advanced Analytics
Some users praise OpenText Core Experience Insights for its automated data collection and analysis capabilities, leveraging AI to streamline processes like web scraping and information sourcing. These features have been instrumental in enhancing market intelligence, competitor tracking, and social media monitoring. However, others express reservations about the platform's AI and advanced analytics functionalities, citing concerns about voice and contact center integration, as well as collaboration processes. Despite mixed opinions, OpenText Core Experience Insights continues to be recognized for its potential in driving data-driven decision-making through AI-powered analytics. (Source Reviews: [1](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-06-01-21-52), [2](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-10-37-12), [3](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-11-11-05-33))

### Customer Journey Analytics
Reviewers have expressed satisfaction with OpenText Core Experience Insights' customer journey analytics capabilities, highlighting its ability to map customer interactions effectively and optimize journeys. Users appreciate the platform's dashboard for visualizing and adjusting customer journeys, ultimately enhancing the overall customer experience. While some users acknowledge that there may be other software options available, they find OpenText Core Experience Insights to be a significant improvement over manual processes, such as Voice of Customer initiatives and customer visits. (Source Reviews: [1](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-02-13-57), [2](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-09-10-37-12), [3](https://www.trustradius.com/reviews/opentext-core-experience-insights-2022-05-13-06-58-57))

OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement through acquisition to increase customer satisfaction and retention.

Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing.

The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.

Hotjar Observe - Plus

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Pendo.io is a product engagement platform with features for in-app analytics,  surveys and feedback, and guidance.

*Free

Base

Core

Pulse

Ultimate

Pendo.io

OpenText Core Experience Insights

Customer Journey Analytics

Likelihood to Recommend

OpenText is a leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security.

OpenText

Veeam Data Platform

Digital Marketing Manager

OpenText Core Experience Insights 2022-05-09 02:13:57

Salesforce Marketing Cloud

Adobe Marketing Cloud

OpenText Core Experience Insights 2022-05-13 06:58:57

OpenText Core Experience Insights 2022-05-11 11:05:33

Acquia Digital Experience Platform

OpenText Core Experience Insights 2022-05-09 10:37:12

Adobe Experience Manager

Atlassian Jira

GitHub

Microsoft 365

Jira Work Management

OpenText Core Experience Insights 2022-05-06 01:21:52

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

User interface

Language translation

Graphical user interface

Crm tools

Contact center

Detailed analysis

Free trial

Issues at times

Better help

Customer data

Customer journey

Integrates well

Data sets

Data insights

Customer experience

Multiple channels

Customer interactions

Event data

Excellent customer

Analyze data

Home

Customer Journey Analytics Software

I've been using Opentext core Experience Insights almost daily for the past three years to deliver satisfactory customer experiences. We use Opentext core insights in the marketing team to aggregate multiple data sources, core experience insights in the customer lifecycle. It has helped us maintain our brand and achieve business results by improving our customers' journeys right from acquisition through to satisfaction and retention.

It utilizes data sets specifications to map the sequence of customer interactions effectively.
It captures and tracks events data across multiple channels i.e. Exstream and teamsite.
The dashboard displays the journey interaction performance so well that we are able to visualize, adjust and optimize the journeys.

While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.

Automating journey orchestration based on relevance and behaviors to improve customer interactions.
Effective management of the entire customer lifecycles.
Maintaining the quality of our brand through satisfactory experiences.

We use OpenText Core Experience Insights to deliver and monitor customer campaigns across any channel. Thanks to its powerful data visualization tool and the ability to integrate with several sources it has quickly become one of the most important players in this field. OpenText Core Experience Insights is one of the most chosen solutions by our customers.

Deliver email campaign.
Get data insights.
Visualize and present data efficiently.

Connection with even more marketing and CRM tools.
Offer a free trial to test the tool.
Leverage on partners to grow products capabilities.

Strategic effectiveness.
Cost reduction.
Conversion increase.

OpenText Core Experience Insights helped us by 
1. Automated data collection - Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites. Implemented for diverse requirements: Social media tracking Image recognition Pricing comparison Competitor content mapping e-Commerce products’ cataloging etc. 
2. Automated process and analysis of data - Used for information sourcing through advanced web scrapping, de-duplication, and smart tagging, coupled with human intervention for information validation• Implemented for various projects such as:› Market and sales intelligence› Competitor tracking› Management moves› Social media tracking› Customized information sourcing.

Automated data collection
Automated process and analysis of data
Automated dashboards and reporting

Image recognition
Sentiment analysis
Language translation

Explored the opportunities for different levels of collaboration and open innovation.
Regularly evaluate emerging start-ups’ offerings and find synergies with our own portfolio.
Build new systems and work on innovative technologies.

Being a $100M company, we've been very successful from word of mouth and taking care of our customers. However, the larger we grow as an organization, the more complicated it is to pin point the customer journey and at what point they feel delight and at what point they feel challenge. OpenText Core Experience Insights takes all of our analytics into one platform to help guide us through the buyers journey.

Helps to determine our lead scoring
Captures analytics accurately from multiple channels
Helps us to visualize at what point leads will turn into sales

Difficult to update
Clunky workflow module
Need to know coding

Return on Investment due to manual processes
Analytics have improved our sales score
Increased revenue due to predictive analytics

Work and collaborate with other teams and especially other roles (like translation or quality management). The main aspect is the sharing of documents, ideas, and data across different departments. Especially the integration with Microsoft 365 is really helpful for our needs.

content management
digital asset management
customer communication

voice and contact center
analytics and ai
processes and collaboration

No changes till now, as we do not have used it long enough

Jira Work Management (Jira Core), GitHub, Microsoft 365 (formerly Office 365)

OpenText Core Experience Insights

Overview

What is OpenText Core Experience Insights?