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OpenText CX-E Voice

OpenText CX-E Voice
Formerly XMedius & TeamQ

Overview

What is OpenText CX-E Voice?

OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant…

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Recent Reviews
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Pricing

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OpenText CX-E Voice

OpenText CX-E Voice

N/A
Unavailable

What is OpenText CX-E Voice?

OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.xmedius.com/en/roi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is OpenText CX-E Voice?

OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.

Features

  • Unified Messaging - Ties voicemail, email and fax together in one inbox and can be further enhanced with text-to-speech, voicemail transcription and secure messaging.
  • Mobile Client - Provides staff with a single number enabling smart call forwarding, separated business and personal communications, inbound call screening, and mobile number protection.
  • Secure Voicemail - Offers end-to-end voice message encryption.
  • Personal Assistant - Offers staff speech enabled, hands-free/eyes-free access to calling, calendar, email, fax and voicemail, including an informative greeting integrated with your calendar.
  • Speech Automated Attendant - Frees up staff with a full-featured automated attendant solution, including support for multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces and scheduled messages.
  • Call Center - Delivers uniform call distribution (UCD), automatic call distribution (ACD), agent desktop control with screen pops, recording and reports in a tool for smaller teams.

OpenText CX-E Voice Features

  • Supported: Secure and Compliant - Security of confidential documents like legal notices, health records, contracts, financial statements and transcripts is ensured.
  • Supported: Multiple Platform Support - Send and receive faxes from any email system or application, including web browsers and mobile devices.

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).

OpenText CX-E Voice Competitors

OpenText CX-E Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, French

OpenText CX-E Voice Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(8)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
July 18, 2022

Smaller teams, given big power.

Verified User
Supervisor in Marketing
Marketing & Advertising Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
As a small team, call center solutions aren’t easy to come by and OpenText TeamQ solves exactly for that. Before softwares like this, you had to manually write down a lot of details and make sure the team was on the same page. But OpenText makes sure that the team is aligned no matter how big or lean we get.
Pros and Cons
  • Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
  • IVR is another well thought out tool.
  • Ability to distribute calls is top notch.
  • The UI is old and clunky, could get on with the times not a major problem.
  • My personaly suggestion would be to offer more personalisation. Different tones for different users, and status ability etc.
Likelihood to Recommend
When you have a small team, this works best. because you can't pay like a big organisation but still need the same features. OpenTeam brings us the best features of call-centre software, but at a cut price that we can afford and create revenue upon. This is an essential software, if anything.
OpenText CX-E Voice Feature Ratings
Contact Center Software (13)
N/A
N/A
Agent dashboard
N/A
N/A
Validate callers
N/A
N/A
Outbound response
N/A
N/A
Call forwarding
N/A
N/A
Click-to-call (CTC)
N/A
N/A
Warm transfer
N/A
N/A
Predictive dialing
N/A
N/A
Interactive voice response
N/A
N/A
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
N/A
N/A
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
N/A
N/A
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
N/A
N/A
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • It would be nigh impossible to function without this. So yes, it has brought us a positive ROI.
  • Agents now have a simpler interface to see what’s happening. Without this, they could get lost in the hundreds of calls they would get without great organisation.
  • We have records, and the ability to give feedback based on these records. It creates a better service, and in lieu of that, a better business.
June 21, 2022

Working anywhere in the world is much easier with OpenText TeamQ

AB
Amit Bernstein
Cyber security consultant
Deloitte (Accounting, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it for a lot of call center capabilities and call management capabilities. We use it to directly manage calls and we don't need to invest in Computer Telephony Integration (CTI).
Pros and Cons
  • Allow callers to leave a message or callback number and automatically reroute calls based on queue length and waiting time.
  • We can build teams and use remote workers at the same time from different time zone.
  • Need more API integration and CRM integration.
Likelihood to Recommend
We use OpenText to link staff into virtual call center teams from anywhere around the world.
OpenText CX-E Voice Feature Ratings
Contact Center Software (13)
84.61538461538461%
8.5
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
100%
10.0
Call forwarding
100%
10.0
Click-to-call (CTC)
100%
10.0
Warm transfer
100%
10.0
Predictive dialing
N/A
N/A
Interactive voice response
80%
8.0
REST APIs
80%
8.0
Call scripts
80%
8.0
Call tracking
100%
10.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
88.88888888888889%
8.9
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
90%
9.0
Historical reporting
90%
9.0
Live reporting
100%
10.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
June 21, 2022

Go for this if you are looking for simple call center solution!!!

Verified User
Employee in Sales
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use this software as a call center solution for salesforce. It is having very good call management capabilities. So, for businesses, this is very straight forward tool to make our business goals. We had goals in our roadmap to acheive. OpenText TeamQ helped us to acheive the roadmap comfortably.
Pros and Cons
  • Call Management
  • Simple
  • User friendly
  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
Likelihood to Recommend
In our project, we have to manage the customers from salesforce and suite profile. For that , we were searching for tool to solve the gap in addressing support. We choosed open text to manage calling support. I would strongly recommend to everyone who is looking forward to solve the difficulty in mitigating the void.
OpenText CX-E Voice Feature Ratings
Contact Center Software (12)
80%
8.0
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
100%
10.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
90%
9.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
100%
10.0
Call scripts
90%
9.0
Call tracking
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
31.11111111111111%
3.1
Inbound call routing
100%
10.0
Omnichannel inbound routing
N/A
N/A
Recording
90%
9.0
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
90%
9.0
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Excellent Consistency
  • High Scalability
  • Complex to handle
Alternatives Considered
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
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