OpenText Documentum

Score9 out of 10

19 Reviews and Ratings

What is OpenText Documentum?

OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.

Categories & Use Cases

Content capture & imaging
The system supports the digitization of content.
Category average: 8.6
Security, risk management & information governance
Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature, and a necessity for enterprises.
Category average: 8.5
Integration
Integration with 3rd-party systems like ERP, SCM, or CRM
Category average: 8.3

Automated workflows
Automated workflows include contract management, invoice processing, etc.
Category average: 8.3
Artificial intelligence
Artificial intelligence and natural language processing help automate document classification
Category average: 6.5
Mobile support
Repository access from mobile devices
Category average: 7.5

Abhishek Dubey

Product Design/Development Engineer in Information Technology at Accenture Pvt Ltd (10,001+ employees employees)

Use Cases and Deployment Scope

Our customers have a lot of documents for customers and product specifics. And managing them in a directory or at some storage was very difficult. And we also have many documents which are managed and updated frequently across the globe. So using OpenText Documentum our clients' requirements were fulfilled. And managing this content is very easy and due to availability on the cloud as well it really helps other aspects like availability as well as reliability as well. And controlling information of this content was also one of the purposes of having this product.

Pros

Compliance is one of aspect where OpenText Documentum helps really well.
Security is one of the key aspect and OpenText Documentum works really well as presence of documents are across globe so this works really well.
We have used Core DMS as well which has many features like Administration, Content Transformation Services, etc.

Cons

Performance is one of the area where improvement is required.
Faster search and uploading files.
UI design can be upgraded.

Most Important Features

Personalized and intuitive UI of Documentum D2.
Case management and business processes.
Documentum Content Services for SAP.

Return on Investment

After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Other Software Used

Microsoft 365 (formerly Office 365), Microsoft SharePoint, Microsoft Power BI, OpenText Digital Asset Management for SAP Solutions

Chris McCabe View profile

Technical Analyst / Technical SME / Tech Lead / Business Analyst in Finance and Accounting at Sanofi Aventis (5001-10,000 employees employees)

Pros

It's good at integration with external systems through standard industry supported APIs, including but not limited to web services integration and file system integration.
Good support from major up and downstream technologies such as image capturing and back end ERP, Database, and HR.
Highly configurable.
Very fast searching capabilities.
Highly scalable.

Cons

Better market penetration and streamlined licensing.
Better documentation and training offerings.

Return on Investment

It's allowed the Accounts receivable dept to reduce its headcount, eliminate errors, and improve turnaround time on invoices.

Other Software Used

MS SharePoint, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Craig Soucie View profile

ECM Solution and Strategist in Information Technology at Fortune 500 (1001-5000 employees employees)

Pros

Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.

Cons

Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen.
Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform.
Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.

Return on Investment

Documentum has often been a solution to avoid bad situations like FDA, FCC, etc. regulatory requirement fines and shutdowns. It has been the de-facto, at least in my experience, go to solution when regulatory oversight can impact the business. It is hard to measure how much ROI Business Continuity has but we can find examples of shutdowns that cost millions of dollars a day.
Documentum also has a mature security model and a proven history. Private info; like HR and Health records; secret info; like government documents, executive decisions and information, marketing/strategy/IP; and multi-tenant, multi-purpose content are all well kept.
For smaller enterprises, Documentum is harder to justify. It has targeted sales towards companies that can spend and has additional options, like dedicated support engineers, for those that have the money to burn. Unless your small company has the money, and needs all the things that Documentum can provide in a single solution, it might be better to compromise with a lighter solution that has a forward path that will meet your needs as you grow.

Other Software Used

Oracle WebCenter Content, MS SharePoint

Ryan Payne View profile

Oracle Solution Architect in Information Technology at Avista (1001-5000 employees employees)

Pros

Uniform document repository

Cons

Document types accepted
Inbound and outbound integrations
Outdated system architecture
Productized supplemental products (AP Xcelerator)

Return on Investment

Allowed us to move from paper document processing and storage
Efficiency and cost savings have yet to be realized
Moved from field handling to centralized AP collection
The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize

Other Software Used

Microsoft Office 365, Microsoft Office 365, Team Foundation Server

Alternatives Considered

Atlassian Confluence and Xerox DocuShare

Indars Sparnins

Software Engineer Team Lead in Information Technology at Accenture (10,001+ employees employees)

Pros

For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.

Cons

WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

Return on Investment

Increased document throughput and automation for transaction intense business processes.
Increased document turnover time for reviews and approvals.
Increased employee efficency
Easier adherence to document retention as required by governing institutions.

Alternatives Considered

Opentext Livelink 9.7/ ContentServer 10.5

OpenText Documentum

What is OpenText Documentum?

Categories & Use Cases

Key Features

Top Performing Features

Content capture & imaging

Security, risk management & information governance

Integration

Areas for Improvement

Automated workflows

Artificial intelligence

Mobile support

Reviews

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Pros

Cons

Return on Investment

Other Software Used

Pros

Cons

Return on Investment

Other Software Used

Pros

Cons

Return on Investment

Other Software Used

Alternatives Considered

Pros

Cons

Return on Investment

Alternatives Considered

Related Products