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OpenText is the largest of the ECM vendors, having grown through acquisitions. The platform handles all the standard ECM functions including records management, archiving, search and discovery, The product competes with EMC Documentum, IBM FileNet, Oracle WebCenter and Hyland OnBase. OpenText ECM also includes the original Livelink product which was designed for collaboration. Thiese collaborative tools which are now part of the larger content management suite means that the product also competes with vendors focused on the collaboration platform space like IBM Lotus, Microsoft Sharepoint and Jive TeamCollaborationhttps://dudodiprj2sv7.cloudfront.net/product-logos/TB/D3/FECGOJ3B15A3.pngOpenText implementation in a Government EnvironmentWe have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.,Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in. Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan. The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access. Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.,The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application. The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it. There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.,8,It has ensured that some processes can be expedited through the document management coupled with workflow. This give us the ability to provide a better services to the public. It has reduced the use of paper since you can now access your document from your laptop or mobile device to use within meeting or even working from home. It has saved on time by sharing document with parties thousands of kilometers away. and they can collaborate and the document is available immediately for access on this side. There is only one version available and multiple document attached to emails.,Microsoft Sharepoint and Alfresco Activiti,Bizagi Digital Business Platform, Microsoft Azure, Microsoft Office 365Antiquated and Cumbersome Document Management SolutionCurrently, Open Text Documentum Enterprise Content Management is being used by our accounts receivable department. Implementation is in progress for legal, procurement contracts and engineering.,Uniform document repository,Document types accepted Inbound and outbound integrations Outdated system architecture Productized supplemental products (AP Xcelerator),1,Allowed us to move from paper document processing and storage Efficiency and cost savings have yet to be realized Moved from field handling to centralized AP collection The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize,Atlassian Confluence and Xerox DocuShare,Microsoft Office 365, Microsoft Office 365, Team Foundation ServerOpenText Useful For Non-Technical UsersI used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.,Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly. No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper. Easy linking to SharePoint archives. Clink on the link and you're done.,I think the interface's simplicity is its strong point. I wouldn't change anything at this point.,8,OpenText is good for internal communications and for quick internal updates.,,,2,8,Implemented in-house,Change management was minimal,8,8,8,8OpenText the last document reporitory you will ever need.We are implementing OpenText for the first time as part of its document management platform. It is curretnly being leveraged to store non-SAP business documents. There may be an opportunity to create a workflow for documents that need colloboration and approvals.,Searching Create Metadata to help with searching Control versioning you can see multiple versions of a document and can revert back to it if necessary. Document management, it has built in house keeping features. One source of the truth.,Methods of applying permissions could be easier, it is cumbersome and tedious. Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.,9,Users are empowered to manage their own content Employees are more effecient, not spending a lot of time searching for documents. Reduced company liability,9
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OpenText ECM
28 Ratings
Score 6.3 out of 101
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OpenText ECM Reviews

OpenText ECM
28 Ratings
Score 6.3 out of 101
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Reviews (1-4 of 4)
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Neill Payne profile photo
March 26, 2018

OpenText ECM Review: "OpenText implementation in a Government Environment"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
  • The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
  • The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
  • There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Read Neill Payne's full review
Ryan Payne profile photo
May 02, 2018

OpenText ECM Review: "Antiquated and Cumbersome Document Management Solution"

Score 1 out of 10
Vetted Review
Verified User
Review Source
Currently, Open Text Documentum Enterprise Content Management is being used by our accounts receivable department. Implementation is in progress for legal, procurement contracts and engineering.
  • Uniform document repository
  • Document types accepted
  • Inbound and outbound integrations
  • Outdated system architecture
  • Productized supplemental products (AP Xcelerator)
If the client is only looking for a document repository with and does not require substantial inbound or outbound integrations, document processing, analytics or metadata grouping or workflow and business processing.
Read Ryan Payne's full review
Paul Benenati profile photo
November 11, 2015

OpenText ECM Review: "OpenText Useful For Non-Technical Users"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.
  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
OpenText is great in a scenario where you have non-technical admins. It is great for handling an internal web site (that's mainly text and simple photos), but might not have enough functionality for say, an commerce site that requires a lot of media integration.
Read Paul Benenati's full review
Angela King profile photo
September 19, 2014

OpenText ECM Review: "OpenText the last document reporitory you will ever need."

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are implementing OpenText for the first time as part of its document management platform. It is curretnly being leveraged to store non-SAP business documents. There may be an opportunity to create a workflow for documents that need colloboration and approvals.
  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
  • Methods of applying permissions could be easier, it is cumbersome and tedious.
  • Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.
OpenText Enterprise Content Management is well suited for cleaning up company file shares. You can tag documents for searching and can easily search document contents as long as it is in a searchable format. It is also well suited for document management so documents that no longer have business value or that need to be purged for legal and statutory reasons can be easily identified and purged when the retention period is up, or kept longer if a law suit is pending or active.
Read Angela King's full review

Feature Scorecard Summary

Content capture & imaging (2)
6.0
File sync, storage & archiving (2)
7.0
Document management (2)
6.0
Records management (2)
5.5
Content search & retrieval (2)
6.0
Enterprise content collaboration (2)
5.5
Content publishing & creation (2)
5.0
Security, risk management & information governance (2)
5.5
Contract lifecycle management (2)
4.5

About OpenText ECM

OpenText is the largest of the ECM vendors, having grown through acquisitions. The platform handles all the standard ECM functions including records management, archiving, search and discovery, The product competes with EMC Documentum, IBM FileNet, Oracle WebCenter and Hyland OnBase.

OpenText ECM also includes the original Livelink product which was designed for collaboration. Thiese collaborative tools which are now part of the larger content management suite means that the product also competes with vendors focused on the collaboration platform space like IBM Lotus, Microsoft Sharepoint and Jive TeamCollaboration

OpenText ECM Competitors

OpenText ECM Technical Details

Operating Systems: Unspecified
Mobile Application:No