- Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
- Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
- The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
- Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
- The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
- The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
- There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
- Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
- No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
- Easy linking to SharePoint archives. Clink on the link and you're done.
- I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
- Create Metadata to help with searching
- Control versioning you can see multiple versions of a document and can revert back to it if necessary.
- Document management, it has built in house keeping features.
- One source of the truth.
- Methods of applying permissions could be easier, it is cumbersome and tedious.
- Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.
OpenText ECM Scorecard Summary
Feature Scorecard Summary
About OpenText ECM
OpenText is the largest of the ECM vendors, having grown through acquisitions. The platform handles all the standard ECM functions including records management, archiving, search and discovery, The product competes with EMC Documentum, IBM FileNet, Oracle WebCenter and Hyland OnBase.
OpenText ECM also includes the original Livelink product which was designed for collaboration. Thiese collaborative tools which are now part of the larger content management suite means that the product also competes with vendors focused on the collaboration platform space like IBM Lotus, Microsoft Sharepoint and Jive TeamCollaboration
OpenText ECM Competitors
OpenText ECM Technical Details