OpenText ECM Reviews

68 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-14 of 14)

Gabriel Krahn | TrustRadius Reviewer
March 02, 2020

The best ECM solution available worldwide

Score 10 out of 10
Vetted Review
Verified User
Review Source
My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. We used OpenText LiveLink to store invoices, payment proofs, cargo/shipment documents, and general use documents.
  • The OCR system is really good with high accuracy (>99%).
  • Worldwide support from OpenText.
  • Vast documentation and knowledge-base for troubleshooting available on the web.
  • The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.
OpenText Livelink is the perfect ECM tool for big companies such as our customers. It covers the whole archiving process including scanning, separation, rendition, OCR, storage, and customer-views through an SAP (in our case, R/3).
Read Gabriel Krahn's full review
Chris McCabe | TrustRadius Reviewer
October 03, 2019

OpenText automated and streamlined our Accounts Payable , a process that was highly manual and error prone

Score 9 out of 10
Vetted Review
Verified User
Review Source
OpenText provides for the automation of invoice verification, automated invoice data field processing, management, approval routing, and check processing with SAP on the backend. Specifically, OpenText ECM provided the workflow, group, and role-based controls to streamline and automate the process of Accounts Payable by allowing an automated bridge between OCR and image scanning, and processing the data collected from these steps by intelligently foldering, permissioning, routing (via workflow) and processing for errors.
  • It's good at integration with external systems through standard industry supported APIs, including but not limited to web services integration and file system integration.
  • Good support from major up and downstream technologies such as image capturing and back end ERP, Database, and HR.
  • Highly configurable.
  • Very fast searching capabilities.
  • Highly scalable.
  • Better market penetration and streamlined licensing.
  • Better documentation and training offerings.
It's my favorite enterprise document management tool, and is the most capable of the batch.
Read Chris McCabe's full review
Anonymous | TrustRadius Reviewer
February 22, 2019

EMC Documentum Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use it as a central repository for our documentation. Documentum provides secure storage for all our documents. It provides granular level details and gives ACL at an individual as well as group level. These documents include our application packaging documentation, for example, application technical design. we maintain versioning and other organization-wide requirements via documentum.
  • Role-based security.
  • Imaging, publishing and file sync & share.
  • Version control.
  • Sometimes its cumbersome to integrate with MS products like Outlook etc.
  • Can use better documentation and help menus.
  • Add ons.
Probably not the best solution for a smaller organization. But definitely for any medium to large organization, this has to be one of the top document storage solutions out there.
Read this authenticated review
Anonymous | TrustRadius Reviewer
January 31, 2019

OpenText ECM for high volume document management

Score 6 out of 10
Vetted Review
Verified User
Review Source
OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.
  • OpenText handles high volumes of data very well and is stable when handling large volumes.
  • OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
  • OpenText integrates well to he transitional file/folder based models that many end users prefer.
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
Very strong in high volume management of content but anywhere that user interaction and interface is critical, the application makes strong adoption very difficult.
Applications where security and audit are necessary are well suited but pure 'website' design for collaboration is not well suited.
Read this authenticated review
Neill Payne | TrustRadius Reviewer
March 26, 2018

OpenText implementation in a Government Environment

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
  • The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
  • The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
  • There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Read Neill Payne's full review
Craig Soucie | TrustRadius Reviewer
December 12, 2017

Documentum is not dead.

Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, I am not using Documentum. However, in the past I have used Documentum, supported Documentum, implemented Documentum, architected, developed against, etc., Documentum. Documentum is at its best, my opinion, as an DM (Document Management) solution. It is the best place to create and store your content for the enterprise. It may be a source of content for web publication but I would not use it for that primary purpose, there are better tools and better enterprise solutions for marketing content (which is the obvious use for publication of content as opposed to content that is used to run the enterprise). Documentum can address most every other enterprise content solution with depth and utility, it is the solution for big needs like being able to manage billions of content objects (usually documents) that need to be FTI (Full Text Indexes - ability to search inside the documents), to scan in 100k+ documents/invoices per hour, and to transform, organize, workflow/BPM, etc. your content. It does Records Management and has a long successful history of that (meaning less chance of fines from failing regulatory requirements). Arguably, it is the most robust and heavy duty ECM I have worked with and it not easily replaced by any of the middle tier solutions or the new, BOX/Nuxeo/Mfiles solutions or the older WCC/Stellant.
  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
  • Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen.
  • Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform.
  • Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.
Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Read Craig Soucie's full review
Ryan Payne | TrustRadius Reviewer
May 02, 2018

Antiquated and Cumbersome Document Management Solution

Score 1 out of 10
Vetted Review
Verified User
Review Source
Currently, Open Text Documentum Enterprise Content Management is being used by our accounts receivable department. Implementation is in progress for legal, procurement contracts and engineering.
  • Uniform document repository
  • Document types accepted
  • Inbound and outbound integrations
  • Outdated system architecture
  • Productized supplemental products (AP Xcelerator)
If the client is only looking for a document repository with and does not require substantial inbound or outbound integrations, document processing, analytics or metadata grouping or workflow and business processing.
Read Ryan Payne's full review
Indars Sparnins | TrustRadius Reviewer
November 11, 2015

EMC Documentum ECM product suite overview

Score 9 out of 10
Vetted Review
Verified User
Review Source
EMC Documentum ECM products are being used across the company I am currently assigned as consultant. It is used globally within the company, and primarily for archiving/storing data, applying retention and managing content within the Research and Development department. It addresses problems of managing content for easy retrieval, storage, applying retention - the whole document life cycle.
  • For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
  • Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
  • Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.
  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
What are the document volume, the throughput - currently and expected in year, 3 years etc.? Is the company doing content management on international level, where access from multiple locations is needed - then Documentum can be good investment. What ECM system will be used for - document storage, document lifecycle or retention? Or all of the above? - Documentum works very well if all 3 items are combined, yet for storage there must be cheaper and more easily adaptable solutions available.
Read Indars Sparnins's full review
Paul Benenati | TrustRadius Reviewer
November 11, 2015

OpenText Useful For Non-Technical Users

Score 8 out of 10
Vetted Review
Verified User
Review Source
I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.
  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
OpenText is great in a scenario where you have non-technical admins. It is great for handling an internal web site (that's mainly text and simple photos), but might not have enough functionality for say, an commerce site that requires a lot of media integration.
Read Paul Benenati's full review
Anonymous | TrustRadius Reviewer
December 07, 2017

EMC Documentum - What's in it..

Score 8 out of 10
Vetted Review
Verified User
Review Source
EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.

Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
  • Dependency on the java on browser for documentum clients is sometimes painful
  • Documentation and support site search is not user friendly
EMC Documentum is very well suited if you have large number of content and user base is high.

This product is very scalable compare to others.

Not suitable for small companies because of cost and number of installations.
Read this authenticated review
Rene Wagner | TrustRadius Reviewer
July 25, 2014

Why Documentum?

Score 7 out of 10
Vetted Review
Verified User
Review Source
As a consultant I work with a variety of organizations in various industries, assisting them with the implementation of EMC's Documentum platform. Our projects have ranged from single departments to global corporate roll-outs. Use cases ranged from simple document version control to fully automated Event Management and content publishing environments.
  • Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users.
  • Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs.
  • Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform
  • Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application
  • Documentum's support infrastructure and the general online community is well established and broad
  • In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS).
  • Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues
  • Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times.
  • In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.
Documentum can be applied to almost any use-case/scenario due to its flexibility and modularity. However, it does require a significant level of investment and so is probably not ideal for very small implementations.
Read Rene Wagner's full review
Angela King | TrustRadius Reviewer
September 19, 2014

OpenText the last document reporitory you will ever need.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are implementing OpenText for the first time as part of its document management platform. It is curretnly being leveraged to store non-SAP business documents. There may be an opportunity to create a workflow for documents that need colloboration and approvals.
  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
  • Methods of applying permissions could be easier, it is cumbersome and tedious.
  • Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.
OpenText Enterprise Content Management is well suited for cleaning up company file shares. You can tag documents for searching and can easily search document contents as long as it is in a searchable format. It is also well suited for document management so documents that no longer have business value or that need to be purged for legal and statutory reasons can be easily identified and purged when the retention period is up, or kept longer if a law suit is pending or active.
Read Angela King's full review
Anonymous | TrustRadius Reviewer
April 07, 2017

Robust solution comes with a Price Tag

Score 8 out of 10
Vetted Review
Verified User
Review Source
In our organization, EMC Documentum is used in 10+ departments. We use Documentum's case management system to process the documents received from our advisors. We use the scanning solution to scan documents into Documentum and they are moved in different stages of the workflow (approval process). We also Integrated Documentum with a couple of vendor/home-grown systems. The business process automation and using workflows helped us to reduce manual work.
  • Robust Architecture
  • Highly Scalable
  • Compliant
  • Security
  • Customizable
  • Performance Issues
  • Upgrades and testing upgrades are a major effort
  • Setting up, building, configuring and maintaining is a struggle
Documentum is very well suited in an environment where there is a need for compliance and security. It is compliance-approved by government agencies, which frequently makes it a software of choice for compliance purposes. It has very strong integration interfaces with other enterprise systems. It has one of the industry's best workflow systems. It allows so much customization and extensions for customers that upgrade (it becomes an expensive affair). If customers are expecting a high performance, this product is not suggested.
Read this authenticated review
Anonymous | TrustRadius Reviewer
July 24, 2014

Is Documentum investment worth?

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by a few departments at the moment. It helps to manage sensitive documents in a secure way.
  • Security management is very good
  • Very robust product
  • No performance issues with enormous data
  • User Interface improvement
  • Ease of Use or user adoption
  • Robust integration with other applications
If you need robust repository with ultimate performance and no downtime go for Documentum. However, do not expect it to be the best interface for users unless you develop a custom application. EMC has done well with D2 compared to Webtop but still has a long way to go compared to the richness of the user interface provided in current times.
Read this authenticated review

Feature Scorecard Summary

Content capture & imaging (9)
File sync, storage & archiving (9)
Document management (9)
Records management (8)
Content search & retrieval (9)
Enterprise content collaboration (9)
Content publishing & creation (8)
Security, risk management & information governance (8)
Contract lifecycle management (9)
Automated workflows (4)
Artificial intelligence (3)
Mobile support (3)
Integration (4)

About OpenText ECM

OpenText is the largest of the ECM vendors, having grown through acquisitions, including Documentum, which is now part of the OpenText ECM suite of products. OpenText's ECM solutions handle all the standard ECM functions including records management, archiving, search and discovery, The product competes with IBM FileNet, Oracle WebCenter and Hyland OnBase.

OpenText ECM also includes the original Livelink product which was designed for collaboration. Thiese collaborative tools which are now part of the larger content management suite means that the product also competes with vendors focused on the collaboration platform space like IBM Lotus, Microsoft Sharepoint and Jive TeamCollaboration

OpenText ECM Competitors

OpenText ECM Technical Details

Operating Systems: Unspecified
Mobile Application:No