Reviews (1-14 of 14)
- The OCR system is really good with high accuracy (>99%).
- Worldwide support from OpenText.
- Vast documentation and knowledge-base for troubleshooting available on the web.
- The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.
- It's good at integration with external systems through standard industry supported APIs, including but not limited to web services integration and file system integration.
- Good support from major up and downstream technologies such as image capturing and back end ERP, Database, and HR.
- Highly configurable.
- Very fast searching capabilities.
- Highly scalable.
- Better market penetration and streamlined licensing.
- Better documentation and training offerings.
- Role-based security.
- Imaging, publishing and file sync & share.
- Version control.
- Sometimes its cumbersome to integrate with MS products like Outlook etc.
- Can use better documentation and help menus.
- Add ons.
- OpenText handles high volumes of data very well and is stable when handling large volumes.
- OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
- OpenText integrates well to he transitional file/folder based models that many end users prefer.
- The user interface and configurability of that interface lack a lot of flexibility and modern tools.
- There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
- Management of audit and content history needs to be modernized and made more dynamic and sustainable.
- Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
- Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
- The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
- Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
- The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
- The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
- There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
- Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
- Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
- Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
- Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen.
- Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform.
- Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.
- For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
- Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
- Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.
- WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
- EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
- Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
- No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
- Easy linking to SharePoint archives. Clink on the link and you're done.
- I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.
Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
- Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
- Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
- Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
- Dependency on the java on browser for documentum clients is sometimes painful
- Documentation and support site search is not user friendly
This product is very scalable compare to others.
Not suitable for small companies because of cost and number of installations.
- Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users.
- Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs.
- Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform
- Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application
- Documentum's support infrastructure and the general online community is well established and broad
- In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS).
- Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues
- Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times.
- In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.
- Create Metadata to help with searching
- Control versioning you can see multiple versions of a document and can revert back to it if necessary.
- Document management, it has built in house keeping features.
- One source of the truth.
- Methods of applying permissions could be easier, it is cumbersome and tedious.
- Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.
OpenText ECM Scorecard Summary
Feature Scorecard Summary
About OpenText ECM
OpenText is the largest of the ECM vendors, having grown through acquisitions, including Documentum, which is now part of the OpenText ECM suite of products. OpenText's ECM solutions handle all the standard ECM functions including records management, archiving, search and discovery, The product competes with IBM FileNet, Oracle WebCenter and Hyland OnBase.
OpenText ECM also includes the original Livelink product which was designed for collaboration. Thiese collaborative tools which are now part of the larger content management suite means that the product also competes with vendors focused on the collaboration platform space like IBM Lotus, Microsoft Sharepoint and Jive TeamCollaboration
OpenText ECM Competitors
OpenText ECM Technical Details