Pricing for BIRT onDemand is going up 10x and sales can't negotiate. They are not supporting this platform. For us, a smaller company using iHub is going to be too expensive. We can't continue to use this solution.
Difficulty with some extensibility that should be fairly easy, lack of shading in the reports (even simple phong shading), lack of out-of-the box capabilities that seem like no brainers and instability with the design tools all drop the product a few marks, but the support community and the overall product experience is well above average. It's at least worth a try and its extensibility makes it a good contender.
I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite.
There are some very complex performance reports, which can not be handled in other tools. If we want to create our own framework in any reporting tool then Actuate is the best choice.
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