TrustRadius Insights
OpenText Web Experience Management, or WEM, is a versatile software that empowers users to easily create large and highly functional …
Overview
What is OpenText WEM?
OpenText's Web Experience Management is part of the Customer Experience suite and is based on the Vignette product that OpenText acquired in 2009.
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What is OpenText WEM?
OpenText's Web Experience Management is part of the Customer Experience suite and is based on the Vignette product that OpenText acquired in 2009.
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is OpenText WEM?
OpenText's Web Experience Management is part of the Canadian company's Customer Experience suite and is based on the Vignette product that OpenText acquired in 2009. It features non-technical, simplified editing and delivery of interactive, dynamic targeted multi-channel content from leveraging visitor characteristics (localization, regionalization, globalization, analytic, etc). It contains the requisite secure and compliant document management and workflow controls necessary for enterprise scalable content management systems. It is a cloud-based or on p-premise service, and can also be deployed to to create a departmental intranet, a dynamic self-service Web site, and a mobile-experience of all of the above.
OpenText WEM Competitors
OpenText WEM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
OpenText Web Experience Management, or WEM, is a versatile software that empowers users to easily create large and highly functional applications. It has found invaluable use cases in various industries, such as banking automation and case management solutions. The platform simplifies complex processes, enabling efficient automation for large companies. Users have praised WEM for streamlining business processes, improving customer focus, and enhancing productivity and performance.
One standout use case of WEM is in the banking sector, where it has been used to develop advanced automation applications. By leveraging WEM's capabilities, banks have saved significant time and ensured security with minimal programming required. Additionally, the platform's integration capabilities with third-party vendors make it a convenient choice for digitizing workflows and saving time compared to traditional coding methods.
WEM's flexibility extends beyond banking, as it has also been utilized in creating client-project management systems and e-learning applications. Its ability to simplify mobile app development, integrate AI technology, and connect with REST and SOAP APIs makes it a go-to solution for businesses seeking efficient change management. Users have reported reduced efforts, complexity, and time-to-market when using WEM, resulting in significant cost savings.
Furthermore, WEM has proven its potential in areas like animal welfare data management for the State of Colorado by offering a centralized repository that improves communication and efficiency. Moreover, businesses leveraging OpenText CMS integrated with WEM have experienced enhanced online customer engagement and innovation.
In summary, OpenText Web Experience Management provides users with an intuitive platform to quickly build robust applications. With its wide range of use cases across industries including banking automation, case management solutions, mobile app development, and more, WEM proves to be a valuable tool for improving efficiency and achieving business objectives.
Users commonly recommend the following based on their experiences with WEM:
- Users recommend creating an account and trying out the platform for free.
- It is suggested that organizations should focus on digital adoption and delivering frictionless experiences.
- Seasoned programmers will find it easier to develop on WEM, as traditional coding methods are becoming outdated.
It is important to note that users have not mentioned their experiences with the support team yet, so no rating or recommendation regarding the support team's performance is provided at this time. Additionally, users anticipate future reports on official rollout and adoption rates.
Reviews
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May 15, 2022
Super-breed solution for Content Management.
I have used OpenText CMS for about three years to have better engagement online with my customers. Opentext WEM has been critical to our journey as the business grows to help us innovate better. Migrating to the cloud with Opentext CMS has helped us deliver more efficiently microservices and operations in a highly scalable environment.
- Easier management of websites.
- Integrates well with Portal to deliver news, working like a blog.
- It's unable to connect user accounts so that accounts are set and utilize a single sign-in.
73.75%
7.4
82%
8.2
80%
8.0
80%
8.0
N/A
N/A
- Improved online engagement.
- Speeds up our digital transformation my the day.
- Modernizing our web content management system.
May 06, 2022
OpenText WEM Review
OpenText WEM helped us with<br>1. Enhanced customer & content focus -<br>Benchmarking in the Market place<br>Develop ‘Input-Output’ metrics for processes<br>End-to-end operational metrics &SLAs<br>Quality measurement &monitoring<br>Process standardization<br>Process improvement & Re engineering<br>Up-selling and Cross-selling techniques.<br>2. Accelerate business expansion<br>Speed to market–New product/service launch<br>Provide local expertise & experience<br>Provide local market relationships(E.g. regulators, vendors)<br>Technology identification,implementation & integration<br>Marketing analytics – Identify &exploit sales potential through Operations
- Reduce Operating Costs
- People Readiness
- Knowledge / Update management
- Process Knowledge Assessments
- Response management
- Peer Analysis & Trend Analysis
85%
8.5
90%
9.0
45%
4.5
90%
9.0
N/A
N/A
- Interested internal and external readership base reflected by the comments on the blog page, and social media posts.
- Conceptualization of creative themes for events and creation of assets ranging from email signatures and program books to micro sites and registration platforms
- UI audit of new platforms and revamp in line with findings for enhanced UX; creation of demo videos for customer pitches
We have choosen OpenText WEM against other vendors because :
1. Helped client reinforce brand image through unique design language and templatization of collaterals, consistent messaging, and regular competitor benchmarking.
2. Enables lead generation through high-quality gated collateral, product videos, etc.
3. Senior management and sales lead meet client regularly for project review meetings and feedback on engagement
1. Helped client reinforce brand image through unique design language and templatization of collaterals, consistent messaging, and regular competitor benchmarking.
2. Enables lead generation through high-quality gated collateral, product videos, etc.
3. Senior management and sales lead meet client regularly for project review meetings and feedback on engagement