XM Fax Ease of Use
I currently work for a Xerox Dealer who resells OpenText XM Fax to our customers. Our sales team discusses XM Fax with every customer. The …
OpenText XM Fax
OpenText XM Fax
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What is OpenText XM Fax?
XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.xmedius.com/en/roi…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is OpenText XM Fax?
XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services.
According to the vendor, one of the main benefits of using XM Fax is the elimination of costs for analog phone lines, maintenance, paper, supplies and other related expenses. XM Fax is also designed with security and technical compliance in mind, with built-in features like audit logging, zero fax retention, and encryption.
According to the vendor, one of the main benefits of using XM Fax is the elimination of costs for analog phone lines, maintenance, paper, supplies and other related expenses. XM Fax is also designed with security and technical compliance in mind, with built-in features like audit logging, zero fax retention, and encryption.
OpenText XM Fax Features
- Supported: Uses existing IP infrastructure and eliminates costs for analog phone lines, maintenance, paper, supplies, and other related experiences
- Supported: Event log tab offers advanced traceability for a complete fax audit
- Supported: Simplified integration
OpenText XM Fax Screenshots
OpenText XM Fax Videos
XMedius Customer Testimonial: MAHEC
XMedius Partner Testimonial: Internetwork Engineering
Office Drama
OpenText XM Fax Competitors
- OpenText RightFax
- Esker
- Biscom
OpenText XM Fax Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 30% |
OpenText XM Fax Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Canada, United States, Brazil, United Kingdom, France, Germany, Australia, Italy |
| Supported Languages | English, French, German, Portuguese, Spanish, Italian, Russian, Chinese |
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Reviews and Ratings
 (19)
Reviews
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April 29, 2022
XM Fax Ease of Use
I currently work for a Xerox Dealer who resells OpenText XM Fax to our customers. Our sales team discusses XM Fax with every customer. The cost savings for faxing through XM Fax over an analog fax line is significant. We currently bill over 180k fax pages per month through XM Fax. The sales and service support through OpenText has always been outstanding. I wished other software vendors were as easy to work with as OpenText and XM Fax.
- Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
- XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
- XM Fax provided onsite sales support for sales and technical training.
- Honestly, I am not sure I have anything. I worked for Xerox for nearly 20 years and have worked with the XM Fax support folks for many of those years. The support I have received has always been outstanding and a phone call away.
March 04, 2022
opentext is a good tool to uses
We use this product for customer who have a multifonction printers at their office and they don't have regular phone line . Some modern building don't have regular phone line built in . So this software is perfect for this situation. The users can send and receive fax via this interface . They can attach a word , excel sheet and send it as a fax using microsoft outlook.
- send and receive fax using the printer
- can send fax using an iphone or android
- send fax directly from outlook
- very simple to use , but not for the first time user without training
- because of it specialty , a lot of people don't know the product
- people they don't know that they can use this app in outlook.
September 07, 2018
XMediusFAX, fast and secure
We use it to receive faxes to our desktops, making it fast and convenient for response time.
- Goes right to my mobile
- Can respond immediately with a forward of the attachment
- Don't have to save to my desktop faxes.
- The headers can be condensed or smaller
- Being able to send a fax from it
- Use of an app
September 07, 2018
Quick and effective secure PDF faxes
Used by myself and all approving authorities within the company
- When you get a fax it previews the whole fax in email
- As you can see the scan without needing to open the attachment it speeds up review and approvals.
- Anybody can fax you even members outside your organization and it converts it to a PDF super easy.
- Quick email response after the fax.
- I cannot think of a way to make this easier to use. It is fool proof.
March 09, 2018
XMedius Faxing
We use XMedius faxing solutions throughout in our company and recommend clients who are looking for decent faxing solutions. XMedius delivers fast reliable service, faxes comes in straight in mailbox (you can select destination and add different devices for delivery i.e: printers, copiers) We can help setup faxing solutions for any customer in minutes and ensure best user experience when it comes to faxing, sending faxes are easy too, all you need is your favorite email application and you can start faxing in no time, you can include multimedia contents such as PDF, WORD, DOC
- Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
- Sending faxes are easy as simple composing email. You can attach different types of document.
- Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
- Great tech support
- Support closes at 5:00 PM CST (should start a 24/7 support)
- No trial / evaluation offers on cloud-based platform
March 06, 2018
XMedius compared to other services
We are mainly using it to receive documents that need to be received in a hurry; otherwise, most of our file transfer is conducted via Egnyte.
- Customer Support has always solved issues in a hurry.
- Updates available notification is lacking.
- Java support - when will it be able to support Java updates?
January 09, 2018
My XMedius experience
XMedius is our enterprise faxing solution company-wide. Any new projects that we implement are added to our XMedius environment.
- Easy implementation of new sites. Usually takes 10 minutes or less to add a new site.
- XMedius support is extremely proactive. They usually respond within 10-15 minutes after opening a ticket.
- None that I can think of at this time.
December 08, 2017
XMedius
We are a reseller of XMediusFAX. We plan, deploy and support hundreds of XMedius systems.
- Fax Conversion
- Monitoring of incoming and outgoing faxes
- Working with XMedius support
- Coversheet editor is garbage, seems like a product designed in 1998
- Documentation
- Their support site needs more articles. I hardly ever can find the help I need on my own. I almost always have to open a ticket with them. Sometimes their tickets won't contain notes about what they did to fix it... so if I have the problem again I have to open another ticket. I can't just simply reference their notes.
October 17, 2017
XMediusFax review from Financial Technology Analyst
XMediusFax is used as a faxing solution within a couple of title production systems. It is being used by a couple business verticals, but not as a whole.
- Can send Word documents and PDFs successfully.
- Detailed error logs are stored in the XMediusFax management site.
- Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.