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Filter 17 vetted OpenText XM Fax reviews and ratings
Reviews (1-7 of 7)
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September 07, 2018
We use it to receive faxes to our desktops, making it fast and convenient for response time.
- Goes right to my mobile
- Can respond immediately with a forward of the attachment
- Don't have to save to my desktop faxes.
- The headers can be condensed or smaller
- Being able to send a fax from it
- Use of an app
September 07, 2018
Used by myself and all approving authorities within the company
- When you get a fax it previews the whole fax in email
- As you can see the scan without needing to open the attachment it speeds up review and approvals.
- Anybody can fax you even members outside your organization and it converts it to a PDF super easy.
- Quick email response after the fax.
- I cannot think of a way to make this easier to use. It is fool proof.
We are a reseller of XMediusFAX. We plan, deploy and support hundreds of XMedius systems.
- Fax Conversion
- Monitoring of incoming and outgoing faxes
- Working with XMedius support
- Coversheet editor is garbage, seems like a product designed in 1998
- Documentation
- Their support site needs more articles. I hardly ever can find the help I need on my own. I almost always have to open a ticket with them. Sometimes their tickets won't contain notes about what they did to fix it... so if I have the problem again I have to open another ticket. I can't just simply reference their notes.
March 06, 2018
We are mainly using it to receive documents that need to be received in a hurry; otherwise, most of our file transfer is conducted via Egnyte.
- Customer Support has always solved issues in a hurry.
- Updates available notification is lacking.
- Java support - when will it be able to support Java updates?
October 17, 2017
XMediusFax is used as a faxing solution within a couple of title production systems. It is being used by a couple business verticals, but not as a whole.
- Can send Word documents and PDFs successfully.
- Detailed error logs are stored in the XMediusFax management site.
- Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
XMedius is our enterprise faxing solution company-wide. Any new projects that we implement are added to our XMedius environment.
- Easy implementation of new sites. Usually takes 10 minutes or less to add a new site.
- XMedius support is extremely proactive. They usually respond within 10-15 minutes after opening a ticket.
- None that I can think of at this time.
We use XMedius faxing solutions throughout in our company and recommend clients who are looking for decent faxing solutions. XMedius delivers fast reliable service, faxes comes in straight in mailbox (you can select destination and add different devices for delivery i.e: printers, copiers) We can help setup faxing solutions for any customer in minutes and ensure best user experience when it comes to faxing, sending faxes are easy too, all you need is your favorite email application and you can start faxing in no time, you can include multimedia contents such as PDF, WORD, DOC
- Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
- Sending faxes are easy as simple composing email. You can attach different types of document.
- Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
- Great tech support
- Support closes at 5:00 PM CST (should start a 24/7 support)
- No trial / evaluation offers on cloud-based platform
OpenText XM Fax Scorecard Summary
What is OpenText XM Fax?
XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services.
According to the vendor, one of the main benefits of using XM Fax is the elimination of costs for analog phone lines, maintenance, paper, supplies and other related expenses. XM Fax is also designed with security and technical compliance in mind, with built-in features like audit logging, zero fax retention, and encryption.
According to the vendor, one of the main benefits of using XM Fax is the elimination of costs for analog phone lines, maintenance, paper, supplies and other related expenses. XM Fax is also designed with security and technical compliance in mind, with built-in features like audit logging, zero fax retention, and encryption.
Categories: Document Management, Managed File Transfer (MFT)
OpenText XM Fax Screenshots
OpenText XM Fax Videos (3)
OpenText XM Fax Competitors
OpenText RightFax, Esker, Biscom
OpenText XM Fax Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Optional
OpenText XM Fax Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 40% | |
| Mid-Size Companies (51-500 employees) | 30% | |
| Enterprises (> 500 employees) | 30% |
OpenText XM Fax Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
OpenText XM Fax Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries: | Canada, United States, Brazil, United Kingdom, France, Germany, Australia, Italy |
| Supported Languages: | English, French, German, Portuguese, Spanish, Italian, Russian, Chinese |