TrustRadius: an HG Insights company

What is OPINATOR?

OPINATOR aims to connect businesses with people. Its Personalized CX Management platform promises to enable you to generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel.

According to the vendor, key benefits are:
- boost engagement in VoC, NPS and CEM programs (up to 10X responses in some cases)
- identify and reduce customer effort
- get better insights.

Companies and brands like BBVA, GAP, The North Face, ING Direct, Office Depot, Orange, Santander, Telefonica, VANS, and many others, use OPINATOR. The product offers emotionally engaging interaction designs, actionable intelligence, and advanced analytics and close the loop capabilities.

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