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OPINATOR

OPINATOR

Overview

What is OPINATOR?

OPINATOR aims to connect businesses with people. Its Personalized CX Management platform promises to enable you to generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel.According to the vendor, key benefits are:-…

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Pricing

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What is OPINATOR?

OPINATOR aims to connect businesses with people. Its Personalized CX Management platform promises to enable you to generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel. According to the vendor, key benefits are: - boost engagement…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is OPINATOR?

OPINATOR aims to connect businesses with people. Its Personalized CX Management platform promises to enable you to generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel.

According to the vendor, key benefits are:
- boost engagement in VoC, NPS and CEM programs (up to 10X responses in some cases)
- identify and reduce customer effort
- get better insights.

Companies and brands like BBVA, GAP, The North Face, ING Direct, Office Depot, Orange, Santander, Telefonica, VANS, and many others, use OPINATOR. The product offers emotionally engaging interaction designs, actionable intelligence, and advanced analytics and close the loop capabilities.

OPINATOR Features

  • Supported: Real-time Decisioning
  • Supported: Close the loop
  • Supported: Text Analytics
  • Supported: Cloud Based
  • Supported: Omnichannel Saturation Control
  • Supported: Live Dashboards

OPINATOR Screenshots

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OPINATOR Integrations

OPINATOR Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada, Mexico, Argentina, Colombia, Venenzuela, Bolivia, Chile, Brazil, El Salvador, Ecuador, Peru, Spain, Germany, France, Norway, Belgium, Great Britain, Australia, China, Japan
Supported LanguagesSpanish, English, French, German, Polish, Portuguese, Italian
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Comparisons

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Reviews

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